Importance of Employee Relations in British Airways

This report discusses the importance of employee relations in British Airways and the fundamentals of employment law. It explores the rights, duties, and obligations of employers and employees in an organization. The report also provides advice on building and maintaining healthy employment relationships.

EMPLOYEE
RELATIONS

Contents

Introduction
Employer relation can be simply defined as the understanding between employee and
employer. British Airways is the airline of United Kingdom situated in London and it is a
flag carrier. There are different legislation that emphasis on building and controlling
relationship between them so that coordination can be maintained. In this report value and
importance of imply the nation in contention of organisation will be explained. Fundamentals
of employment law that applies to organisation will also be included. Different type of
obligations, duties and right that employ unemployable have an organisation will be
discussed. Appropriate advice related to above factors for employment relationship in
workplace will be determined. Complete stakeholder analysis will be included and it’s
Positive and negative impact Will be analysed.
Task 1
P1 values and importance of employee relation
Employer relation can be simply defined as the information between the employees and the
management in order to achieve common objective in an organisation. There is a need that
organisation have positive relationship so that working environment is effective. British
Airways is flag carrier airline situated in London. The HR department of the British in line
will take care about factors related to employee relations, are as follows:
Unitary form: in this implies are directed by management to work collectively in direction
of a common purpose and objectives in an organisation in this eating every imply share their
part of contribution so that organisation can achieve the set targets and Management is
effective in measuring the performance. In this satisfaction of job enrichment is higher
compared to other situations (Griffin, Bryant and Koerber, 2015). For example, british
airlines is efficient in assigning duties and rules of employees that are aligned with the
activity to increase customer satisfaction. This form of reference is characterised as
decreasing confusion and conflict as implies have their own rights and duties. To ensure this
workforce is given training on a regular basis so that the quality of services which perceives
as when you do the customer increases.
Puralistic form: in this two or more groups present in the organisation in walls and their
interest and objectives are different from each other. These groups can be of trade unions,
management and employees present at the workplace. For example of British airline there are

trade unions that play important role to connect workforce with the management of the
company. In case if there is any conflict trade union in the wind and please third party to
resolve it as soon as possible.
There are many importances of employs the nations that prevail in an organisation
environment, some of them are as follows:
Sharing of work: whenever employees have positive and strong relationship with your peer
groups and colleagues becomes easy to reach the targeted aims of the organisation. One
person cannot perform all the activities in the organisation relations help them in assigning
the work. Such employee relation is essential for both individual as well as group member
because this can collectively help them to come up with innovative idea which act as a
productive way to reach out to solution. Collective performance may involve the
brainstorming method that attain the purpose of an organisation.
Friendly working environment: in any organisation where employees have positive and
friendly Relationship with each other this will automatically create a friendly working
environment in an organisation (Agarwal, Yadav and Acharya, 2015). In context of british
airways employees share good bond between us which provide a free environment in case of
communication and sharing ideas and suggestions. Implementation of such culture in
respected company holds importance for both individual as well as group member in terms to
maintain job satisfaction. Further, it helps to avoid the absenteeism and turnover rate in terms
to successfully manage the culture of firm.
Less conflict: in an organisation that employees share strong and positive relations with each
other and with management will result in less conflicts in an organisation. It can be seen that
number of such incidents where there is dissatisfaction and conflicts arises will be less. For
example british Airways is known for is less conflicts and proper coordination between the
employees due to this factor. This effectively promote the individual and group efforts in
order to manage the operations and perform task by successfully coordinating their efforts.
Here interdependence helps the organisation to achieve better result or output.
Motivated employees: if employees share warmth and positive feelings with their peer
groups and management as well will automatically lead into proper dedication to words their
work. Whenever a manager treat their subordinates with respect and good relationship is
shared with individual and group member tends to be motivated in direction to achieve
organisational objectives.

Less absenteeism: Whenever where organisation environment is tricked and there is number
of rules and regulation followed in maintaining relationships absenteeism can be seen in
higher terms (Pawar, 2016). To reduce this British Airways has successfully build and
maintain positive relationship with the employees. As it promote both individual member as
well as group member to maximise their potential and perform their responsibility
potentially. Thus, the feeling of job security not not help to avoid the absenteeism rate but
also mitigate turnover rate.
Another factor which helps in building relationship between the employees and the
management is politics. Whenever there is a positive politics which means employees are
aligned towards the organisation and feel a sense of belongingness. This will lead to higher
productivity, increase motivation and efficient working environment in British airways.
P2 Fundamentals of employment law
There are many fundamentals that employment law consist for different types of organisation
based on the operations they are in. In case of British airways many fundamental rules and
regulations are applied which abide company to work and recruit employees according to it.
Some of them are as follows:
Employment rights act 1996: according to this law employee is an individual who is
working under the employer and according to contract of employment. This contract of
employment is a written document which expresses or applied in written and oral form. There
are number of rights which are laid down by this act and they have great value in the
organisation this also states that employer is obliged to perform responsibilities which are in
favour of the workforce (Noe and et. al., 2017). In Context of British Airways management
need to define roles and sponsor abilities of the employee in very clear and written form so
that there is no sign or lawsuits against the company. Along with that as per this legislation
even the employees are liable to follow the instructions of employer because based on the
employment contract personnel are required to perform their duties significantly. Within
British Airways and almost in all organisations these contract are considered as a legal
document that needs to be adhered by both employer and employee. It comprises of the
regulation and job description which needs to be undergone by employee effectively before
signing it. Further, the vital information about the contract can be accessed by the member

through government and CIPD. It encompasses all the insight about employer rights and
employee's responsibility.
National minimum wages act 1998: in this A certain guidelines are framed according to
which there is fix amount for workers in case of wages. No employer can discriminate any
worker on the basis of wages. British Airways management need to apply this law so that
there is fixed minimum wages laid down by the law is applied in salary and remuneration.
Working time regulations 1998: cording to this law there are fixed working hours for
workers so that they are not overburdened with the work in an organisation. All these terms
and conditions are clearly need to be defined by the employer at the time of joining
organisation to the new employee. British airways need to mention the working time in the
contract given to the candidate while joining the company.
Discrimination act: in this act an individual or employee cannot be discriminated on the
basis of caste, race, sex, religion, culture, etc. if any employer identified by the government
indulge in any activity to discriminate any of the employee will be fined or company can be
shut down. So it is equally important is that management treat each and every worker with
same respect and dignity in British airways.
Equality act 2010: in each and every employee should be given equal opportunity to grow
and develop in the existing organisation. It is one of the most basic responsibilities of
manager to provide opportunities to their subordinates so that they can acquire higher post in
the organisation (Shields and et. al., 2015). If any of the leaders in British airways does not
compile their actions with this law can be fined and company will face law cases against it.
Safety and protection act: in the business environment is there are use of heavy machines in
the Cubans then employer is liable to arrange safety two is on major so that they do not
provide any harm to the worker. In the case of British airways it is carrier which transport
heavy good from one place to another and there is equal need that machines and tools are
provided to the vocals who are engaged in transportation.
All these rules and regulations abide employer and management of British airways to compile
them in their human resource practices so that workforce is effectively manage. In case if
Company fails to include this in employment and contract they might face legal issues from
the government. Therefore, these employment legislation needs to be successfully practised
by the British airways company in order to retain the interest of existing employees. Along
with that if the laws are not abide adequately or company break their legal duties then it
involve the interference or restriction from the government that limit firm's profitability.
Additionally, it may lead to the issues like imposition of fines, imprisonment and seize the

operations of company. Further, on other side, if the employee too does not value the
organisation guidelines and contract then legal actions can be taken against them which may
lead to the imposition of high fines and termination. For the smooth functioning the employer
should provide the safe working condition, fair remuneration to employees and conduct
systematic communication on the regular basis. This helps to maintain the transparency due
to which employee remain motivated to function and maximise their potential.
Task 2
P3 Rights, duties and obligations of employer and employee in an organisation
Employee: according to the employment act, employee is an individual who joins
organisation to work for long tenure and have certain rights and duties to perform. Such an
individual can be on daily wages or salary packages according to the job profiles they have in
the company (Guest, 2017). In the case of British airways workers on daily basis and
employees on salary packages both are present. They have certain rights and duties to
perform in an organisation and some obligations, Explained as follows:
Rights: Employee have certain right from the day it joins an organisation like safety and
security tools and measures, Light for minimum wages, proper ventilation and sanitation
arrangement, etc.
Duties: in the contract of employment management of the company lays down certain roles in
responsibilities that unemployed need to perform. They are according to the job profile and
position they hold in the British airways.
Obligations: company of lies employee to keep information secret, walk towards the vision
and mission of the organisation, perform duty effectively, etc.
Employer: they are management and manager of the company who are responsible to
manage and control actions and activities of the organisation. They are managers, leaders,
stakeholders, managing directors and owner of the company (Ngui, 2016).
Rights: employer also treated as employee from the side of Management and is entitled for
each and every right that any employee in an organisation receipts. They have a right to do
business in legal and operating sensible so that it can provide benefits to the society.

Duties: they have certain duties to perform like managing, planning, decision making,
analysis, Controlling, etc. They are known to assign roles and responsibilities to the
employees of the organisation as well.
Obligations: there are obliged to Shared vision and mission of the company with the
employee, communicate effectively about the policies and procedures, right down each terms
and condition in the employment contract, provide training and development (Wok and
Hashim, 2015). It is duty and right of employer unemployed both to work collectively in
direction of achieving organisational objectives and maintaining relationships. Personnel are
not solely responsible and British Airways to maintain relationships and not even the
management. It should be two Way communication so that relationships can be built
effectively.
P4 Appropriate advice to Employment relationship
For any organisation to be successful and half competitive advantage in the industry needs to
take care of the employee and have a good relationship. Working collectively and the
coordination is one of the best ways to achieve common objective. Employees feel motivated
and dedicated is they have positive environment and good relationships with peers and
management. So it is equally important that company promote healthy relations at work place
in British airways. Some of the strategies to build healthy relationship are as follows:
Involve team members: if any manager is forming team for any project to get complete
effectively it is equally important that while making decision each team member is involved.
In order to do this manager can assign responsibility is according to interest, experience and
job routine. Manages need to see that they do not impose or overburden any implies that the
work and worker is willingly taking up the responsibility. This will lead to less conflict and
confusion For achieving objectives of British airways.
Assigned targets: it is important that each employee or assign with their target and motivated
to achieve them. This can be done with the collective actions of the team members so that
they can enhance their positive behaviour towards each other is well (Chen, Leung and
Evans, 2016).
Effective communication: one of the best and simplest method to increase employee
relationship within the workplace is communication. With the help of this management tool
they can share ideas, suggestions, involve implies in the decision making which will help
management to build a relationship with subordinates. In British airways managers can open

communication between cross functional department show that there is no lack off
communicating channels in the organisation.
Morning meetings: any organisation who sit at one place in the morning and decide what to
do for the next coming days or in a day have to have good relations. This includes
participation of each and every employee for their rights and responsibilities assigned by the
managers. These meetings will help in resolving issues and conflicts as well which can lead
to more healthy relationship in the business environment.
Organise parties: it is not important that grand party or big announcement are done
annually. Small birthday parties, Christmas parties, New Year parties can also be celebrated
on a regular basis. This will engage employs more with the management and will reduce the
hesitation to work with different individuals (Cooper and Baird, 2015). This will create a flow
of communication even in the different department so that all can work collectively to
achieve organisational objectives.
Office premises: organisational design should be planned in such a way that it does not block
flow of communication in any case. These days cubicles are formed so that imply can interact
with each other and managers can have control over them. Even managers are said to be have
working area in an open space so that employees feel comfortable in discussing issues with
them.
All other strategies are effective in creating good and healthy imply relations with each other
and with the management to. It is totally depend on the behaviour, attitudes and skills of
managers and leaders to build such a environment which creates communication in the
workplace. British airways need to have good organisational design to promote the flow of
communication. Managers need to celebrate short-term wins, birthdays of sub ordinate,
achieving targets and rewarding efficient employees so that more positive relationships can
be maintained.
Task 3
P5 conducts stakeholder analysis
The bodies on the individual who plays an important role and improving employee
relationship can be considered as stakeholders. The rights and activities of such stakeholders
are significant in influence relations at workplace. Some of the stakeholders are as follows

Employer: in case of British airlines The board of directors, owner of the company,
managers and leaders comprises of employer in case. The interest as well as power level of
employer is high due to which they guide and direct the employees to carry out their task in
best possible manner. These are certain rights and duties against the employee and are one of
the factors in maintaining relationships.
Employee: these are the individual who works in British airways and work towards
achieving organisational objectives dear abide by some rules and regulations to perform their
responsibilities. Unlike, employer the interest and power level of employee is low as they
does not have decision making authority. So the manger of company need to maintain the
relationship with staff by arranging meetings and conducting regular communications. This
can effectively helps to generate the zeal amongst workforce. There are certain rights which
they have while working in an organisation and need to included and manage my employer.
Trade union: it is a body which has group of members to work collectively to negotiate with
the management and protect the rights of the employee. Dairy presence workers in case of
negotiation and bargaining in front of the management of the British airways. They are
equally important in building relationships as members of trade union can significantly
influence employees and their action towards the management. These shareholders usually
have low power to participate in the internal functioning of an organisation but their interest
level in terms to safeguard the living standard of personnel is high. Thus, the company need
to offer the significant amount of remuneration to order to formulation potential relationship
with such shareholders.
Government: In the case of British airways it is UK government who has a stake in the
company. It can influence and intervention in any situation a girl against the employees and
society. It has full right to shut down the company and its operations in case is there indulge
in any in illegal activities. Government also play significant role in maintaining relationships
between the management and the Employees (Kang and Sung, 2017). Local authority have
high power as well as interest level if they find any misleading activities is taking place.
Customers: these are the individual who availed services of British Airways in exchange of
the price. Employees of the company work with customers on the ground level and ensure
that they are satisfied with the services offered by the airlines. Customers have low power
and interest rate to analyse the parameters of firm to functions. In addition to it they focuses
on the offerings of company and according makes buying decision. They are the source of
revenue for the company and do need to be maintained well. They also play critical role in
maintaining relationships between the employer and employee.

General public: these are the Hindu usual who are in the society and country where British
of airlines operated business. These are citizens of UK who also have stake in the company
and on influence by the activities. They are also responsible in Indonesia relationship
between the employer and the employee as candidates are selected from the society itself.
Shareholders: these are individuals and groups of individuals who have invested in the
company and share profits as well. They have high interest level due to which they analyse
the performance of company and even have high power that leads them to gain the privileged
of rights to vote in making critical decisions for the business and can influence it as well.
These can be employee as well, general public, management and owner of the company
(Conway and et. al., 2016). They play important part in making decisions and maintaining
relationships within the British airways.
Suppliers: these are outside parties who supply raw material and goats to the British Airways
so that functions can be smoothly run. They need to maintain relationship with them as well
so that operations are effective in quality. They also play a important part in maintaining
relationships within the organisation. Their privilege of high power and interest possibly
assist the company to fulfil the requirement of customers on time. Due to which supplier
supply relationship is management for the better production activities.
All the other stakeholders are present within or outside the organisation and have significant
role in building and managing employee relationships with the management.
Task 4
P6 positive and negative impact of employee relations
Employee relations definitely have positive and effective results in an organisation but can
also have a negative impact is well. In case of different shareholders discussed above lead to
different impacts on employee relations. Employees relation consist of areas where human
resource management can involve and build relationships with the management. This can be
done with collective and mutual agreement which needs to open communication so that
relationship can be built. In British airways one of us is increasing with the diversity leads to
continuous changes in practice and policies of human resource department. Managing such
workforce is difficult for management and there are chances that conflicts and issues arise.
This is one of the in evitable part in any organisation and they have to be effective in
resolving these issues quickly (Ahmed, Ahmad and Jaaffar, 2017). Therefore different
strategies are made so that these challenges are meeting rated or reduced to that level that it

does not hinder the quality of the relation employees and management have with each other.
There is a need that how many years quickly. Therefore different strategies are made so that
these challenges are meeting rated or reduced to that level that it does not hinder the quality
of the relation employees and management have with each other. There is a need that
harmonious relationship is established and maintained with employees for this there is a need
that particular skills are developed. The skills are as follows:
Interpersonal skills: one of the most important factors in maintaining relationships is open
and effective communication. This can lead to strong relationship and open up healthy
working environment for workforce (Kipsang, Chepkuto and Kwonyike, 2015). There is a
need that management identify the diversity within the employees understands and make
efforts to interact. The first step is to break the hesitation and move ahead with open
communication in order to build strong relationships. Interpersonal skills will help definitely
to both employer and employee to work without hesitation and make communication
effective. These skills are related to attitudes, behaviour personal attributes which comprise
responses on the employee in an organisation. So there is a need that management of British
Airways develop such skills in employer and employee both to make relationships effective.
Better interpersonal skill within the internal environment of an organisation can help external
stakeholders such as investor as well as customer to gain the relevant information. If the
better relation is bind between the employer and employee then it probably helps to generate
the loyalty of external stakeholders in company.
Conflict management: Conflicts and issues arising between the employers are in editable
part of an organisation. These need not to avoid but to resolve quickly and effectively with
the help of conflict management. In this management can listen both the sides before arriving
to any conclusions. It should satisfy both the parties and corrective actions can be taken in
case in appropriate behaviour (Van De Voorde and Beijer, 2015). There will be chances that
management of British airways doesn't the reach to any conclusion then at this situation the
stakeholders like trade union or government can intervene to settle the issue. But the
organisation should try that management is effective in conflict management so that
dissatisfaction among the employees can be avoided. As it help to manage the smooth
business performance and lead effective relation between internal and external stakeholders.
Hence, respective company needs to build the HR practices and policies and proactively in
order to manage the chances of chaos and conflict management.

Conclusion
It can be concluded from the above report that employ relation is simply the mutual
coordination between the management and the workers so that organisational objectives can
we achieve effectively. There is importance of employee relations and organisational context
like achieving targets, effective communication and healthy working environment. There are
fundamental of employment law which abide employer perform certain duties so that
employee safety and security, general right can be protected. Employer and employee both
have certain obligations, duties and right to perform being at their part in the organisation so
that relation can be maintained easily. There are different strategies like effective
communication, assigning tasks, morning meetings, ETEC to improve relationships between
the employer and the employee. At last stakeholder analysis is done to find out positive and
negative impact of employee relations on them.

REFERENCES
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