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Human Resource Management for Service Industries

   

Added on  2020-12-09

11 Pages4814 Words447 Views
Human ResourceManagement forService Industries

Table of ContentsINTRODUCTION .........................................................................................................................................................1TASK 1...........................................................................................................................................................................11.1 Role and purpose of human resource management in British Airways.........................................................11.2 Human resource plan based on an analysis of supply and demand for a British Airways............................2TASK 2...........................................................................................................................................................................32.1 Current state of employment relations in a British Airways........................................................................32.2 Employment law effects the management of human resource in a British Airways....................................4TASK 3...........................................................................................................................................................................43.1 Job Description and person specification for a service industry job.............................................................43.2 Comparison between the selection process of various service industries businesses ..................................5TASK 4...........................................................................................................................................................................64.1 Contribution of training and development activities to the effective operations of British Airways...........6CONCLUSION ..............................................................................................................................................................7REFERENCES................................................................................................................................................................1........................................................................................................................................................................................1

INTRODUCTION Human resource management is an effective practice of recruiting, deploying, managing and hiring anorganisation's employees. In addition, HRM contains different process such as selecting, recruiting and maintainingproper relations with workers and their trade unions (Alfes and et. al., 2013). According to Edwin Flippo- Mainfunction of human resource management is to as organising, planning, controlling, directing of procurement,compensation, development, integration, separation and maintenance of human resource to the end thatorganisational, social and individual objectives are accomplished. Main purpose of conducting this report is to analysis and understanding the main functions of HRM,employment law and employee relation, selection and recruitment, and training and development in service sector.In this report given organisation is British Airways, it is a flag carrier and the largest airline business in the UK.Main aim of the company is to achieve better results by hiring knowledgeable candidates who can help them tomaintain long run sustainability at marketplace. TASK 11.1 Role and purpose of human resource management in British AirwaysDefinition of HRM: Human resource management is basically defined by the process of acquiring,managing, training and planning human resource in an enterprise. This is completed in such manner that theprofitability of the company and efficiency of workers are increased. As airline is a service sector, delivering quicklyand effective services to the clients are more significant to ensure customer satisfaction. Concept of HRM: Human resource management is a big concept that includes different aspects such asplanning and forecasting, training and development, recruitment process, soft and hard HRM, purpose and role etc.All these are essential for the success and growth of Airline industry because these help in maintaining betterrelation with employees (Armstrong and Taylor, 2014). There are different roles and purpose of HRM in theairline industry are as follow: Main purpose of human resource management is to recruit knowledgeable and talented workforce in theorganization. To provide proper training to the employees who has lack of knowledge about the business is anotherpurpose of HRM. Planning and forecasting: Human resource department of the British Airways is accountable for planningof human resources including operators. The planning for HR is completed as per the techniques of forecasting like:workers going on long term leave, number of workforce retiring from the job, new challenges being opened in theairline industry. Recruitment and selection: It is refer as an important success factor for any type of service industry likeairline sector is to ensure quickly and quality services to the customers. For this, human resource department of theBritish Airways plays an essential role as it support in the selection and recruitment of highly knowledgeablepersonnel in the airline sector. One of the main purpose of recruitment and selection is to attract workers towardsthe wanted job vacancy (Beuren, Ferreira and Miguel, 2013). Beside this, British Airways recruit the1

candidates via online portals and organise online interview. For example: British Airways desires to recruitcandidates which is based on intellectual and analytical capacity rather than administration experience in suchsector. Most of the administrators connected from Royal Air Force and they hire the right person for the accurateposition. Training and development: This is a main role of the human resource department to arrange tanning anddevelopment program to their employees. Company will take some training programs that would enable an entirechange in attitudes and values crosswise the enterprise, specially for employees that was exposed to travellercontact. British Airways some types of training programs such as Customer First Campaign, Putting People First”program and Managing People first (Boella and Goss-Turner, 2013). On the other hand, company has create asignificant investment in development of employee. Business has established different number of training anddevelopment events with purpose to satisfy its objectives. British Airways also follow Hard and Soft model of HRM which has been determined as under: Soft HRM: In this model workers are concerned as one of the main and essential resources in theorganisation. Beside this manager of British Airways plays vital role by providing motivation, job responsibility,rewards etc. Hard HRM: Hard human resource management is an effective system of staff management in whichemployees are treat as a business resources that requires to be monitored to accomplish competitive advantages andbest possible profits. 1.2 Human resource plan based on an analysis of supply and demand for a British AirwaysHuman resource planning is identify as an essential function of HRM. Main purpose of the this planning isto create human resource plan. Such type of plan is related with to recruit suitable person at right position. HR planis mainly based on the analysis of demand and supply. The flight duration is four hours and there will be 4 flightsfrom Heathrow and 4 returning from Madeira per week in the peak summer season. Beside this, three flights fromHeathrow and 3 returning from Madeira per week, the rest of the year. The Human resource planning is done withthe help of some steps which are determined as under: Creation of human resource plan: It is refer as one of the important and essential phase of human resourceplan. In this phase role of British Airways manager is to make forecast about the demand and supply of employees(Hoque, 2013). The future forecast mainly based on the thought of human resource manager regarding theunreliability in the nearby future and a detail evaluation of the environment. For instance: if the human resourcemanager evaluates that an amount of workers are outgoing from the job in airline industry, HR manager has to makean effective plans for hiring new workers in the company. Analysing demand and supply: This step involves forecasting of human resource supply from bothexternal and internal sources by applying some methods such as labour market, skill inventories, trend analysis,competency models, replacement charts and succession planning. All these are essential and useful for the British toanalysis demand and supply as well as achieve better outcomes within predetermined time period. It is anotherimportant stage which requires company to forecast the demand and Supply of human resource for the MadeiraTrip. It needs the British Airways to measure their job profiles effectively and establish the employees requirement2

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