Importance of Employee Relations in Organisations: A Case Study of Marks and Spencer

Employees Relations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Define employee relations and its importance in context of organisational examples....3
P2. Fundamentals of employment law...................................................................................4
M1. Through examples, analyse the importance of employee relations in context of improved
results......................................................................................................................................5
TASK 2............................................................................................................................................6
P3. Rights, duties and obligations of employer and employee...............................................6
P4. Suitable suggestions relating to rights, obligations and duties.........................................8
M2. Evaluate the physiological contract and help for employee work life balance...............9
TASK 3............................................................................................................................................9
P5. Contribution and engagement of stakeholder can help to build healthy employee relations.
................................................................................................................................................9
M3. Examine various stakeholders interests and perspectives in the wider environment of
business.................................................................................................................................10
TASK 4..........................................................................................................................................10
P6. Positive and negative impact of employee relations......................................................10
M4. Critique how positive and negative impacts of employee relations affect motivation,
engagement and performance...............................................................................................11
CONCLUSION .............................................................................................................................12
REFERNCES:................................................................................................................................13
Books and Journals:..............................................................................................................13

INTRODUCTION
The organisational success is based upon two main components i.e. employees and
management. An organisation requires employees to perform tasks and activities so that overall
objectives can be attained. People working together towards a shared objective within a
company. Hence, that is why employees are known as the asset of an organisation. The term
employee relations defines the efforts put by a company to build and maintain a positive
relationship with the workers (Aslam and et.al.,2021). By constructing positive and healthy
relations with employees, organisation raise the hope to hold loyal and more engaged workers in
the work. The human resource department of an organisation typically manages the efforts of
maintaining employees relations. The following report considers the Marks and Spencer
Company. It is global retailer with headquarters in London, United Kingdom. It is mainly known
for its clothes, domestic products and more. Michael Marks and Thomas Spencer was the
founder of company. Moreover, it has world-wide business operations across the UK. It has 959
outlets throughout the country. The current report aims to discuss the significance and value of
employee relations. It outlines the employment laws and range of duties, rights and obligations
of the employment relations. Later, it shows how stakeholder endeavour and engagement can
help to build healthy relationship within the business. At the end, it shows the positive and
negative impact of employee relations within an organisation.
TASK 1
P1. Define employee relations and its importance in context of organisational examples.
Employee relations are meant by the effort done by organisation for strengthening bonds
with the members who involved in the business. Having good and positive relationship with the
employees make sure a perfect sync between both sides parties. This ensures the stability in
organisation which is important for the regular growth. Employee relations also has an impact on
the employee satisfaction and engagement. Organisations such as Marks and Spencer ensures to
make an investment in the human resources so as to enhance the relations with workers. This
major aim is to make employees happy, satisfied and productive with their respective jobs.
Employee relations experts possesses the role of investigate the issues and case in context of
wider range of topics such as work policy violations, employee harassment, conflicts among
employees, behavioural issues, allegations and many more. When an employee performs not

well then it cost to the reputation of organisation. Some of the common examples that must be
looked out by the ER manager such as employee contribution, engagement, resolving issues and
conflicts, indulge recommendations and suggestions, employees bullying, safety and personal
hygiene, alcoholic and drug cases and many more.
Value and significance of employee relations-
 Retain loyal employee: Losing a good employee can be devastating for an organisation.
Employees leave the organisation if they find that they do not have a friendly relations
with their seniors. When an individual feels comfortable around the senior and tend to
appreciate it, they are far more preferable to stick to the same organisation. Hence,
organisations that encourage amicable relationship between employers and employee are
more successful.
 Increased productivity: When an employee feel that they are having an amicable
relations with employers and feel free to communicate and share things with then are
likely to be more productive and the more productive employees supports in more
revenue generation for the business (Bäckström and Bengtsson, 2019). Therefore, when a
person is satisfied to work the company, they are more likely to contribute their efforts
and hold an individual interest in the tasks they work on.
 Increased motivation: Positive employee relations also helps to motivate employees to
indulge their best and hard towards their jobs. Having a good conversation with
employees is not enough to maintain a health relations with them. It contains identifying
the efforts of employees within the organisation. When an individual drives higher level
of motivation is less prefer to experience burnout.
P2. Fundamentals of employment law.
Employment law can be defined as the area of law that directs the employer and
employee relationship in the organisational setting. An organisation is likely to exploit
employment laws when they have more than one employee engaged in the business. It contains
both state and federal laws and various different subjects in order to safeguard the rights of
employees. In addition to Marks and Spencer, there are various laws of employment such as civil
rights, family and medical leave, worker's compensation law, labour relations laws many more.
Other labour laws involves workplace safety and hygiene, child labour and more. For example, if
an employee faces the issues of bullying or harassment by their collogues or disqualified in the