Implementing an Online Enrolment System: Operation Plan for Employee Training

The report describes an operation plan for employee training to implement an online enrolment system at XYZ. It includes business goals, strategy, key actions, deliverables, person responsible, timeline, budget, KPIs, contingency plans, and resource plan. The recruitment policy and strategy are also discussed.

Running head: DIPLOMA OF LEADERSHIP
Diploma of Leadership
Name of the student
Name of the university
Author note

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Executive Summary
Xyz is a company that had launched a new online enrolment system for the company which
will update the drawbacks of the old system. XYZ wanted to train their employees to educate
them regarding the new enrolment system. The report had described an operation plan
consisting of the different activities, resource plan and budget for the plan.

2DIPLOMA OF LEADERSHIP
Table of Contents
Activity 1....................................................................................................................................3
Introduction................................................................................................................................3
Business Goals and objectives...................................................................................................3
Strategy......................................................................................................................................3
Key actions.................................................................................................................................4
Deliverables............................................................................................................................4
Person responsible, Timeline and Budget..............................................................................4
Key performance indicators.......................................................................................................8
Contingency plans......................................................................................................................8
Operational plan discussion.......................................................................................................9
Resource plan.............................................................................................................................9
Activity 2..................................................................................................................................11
Human resource requirement...................................................................................................11
Organizational recruitment policy............................................................................................12
Recruitment strategy................................................................................................................13
References and Bibliography..................................................................................................16

3DIPLOMA OF LEADERSHIP
Activity 1
Introduction
Xyz is a company that have launched a new online enrolment system for the company
which will update the drawbacks of the old system. XYZ wants to train their employees to
educate them regarding the new enrolment system.
Business Goals and objectives
XYZ aims to provide the consumers with best possible service and achieve the goals
of the stakeholders. This will consist of profit maximization and gaining competitive
advantage n the market.
The operations plan will aim to develop an effective plan for implementing the
training and development program for the existing employees. These will aim to increase the
skill level of the existing employees and recruit new employees that are well versed with
modern technology.
Strategy
In order to implement the operation plan the organization has hired a project manager.
The project manager will develop the budget, schedule and the resource plan for success
implementation of the operational plan (Shi et al. 2017). The implementation plan will be
developed based on the goals of the stakeholders and has to be approved by the board. The
board has aimed to extensively focus on developing the skills of the workforce which is
essential for competitive advantage in the market.

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Key actions
Deliverables
Task Name Duration Start Finish
Operational plan 136 days Tue 22-05-18 Tue 27-11-18
1.0 Project initiation 12 days Tue 22-05-18 Wed 06-06-18
2.0 Training and development
program formulation
19 days Thu 07-06-18 Tue 03-07-18
3.0 training program execution 62 days Wed 04-07-18 Thu 27-09-18
4.0 Monitoring phase 43 days Fri 28-09-18 Tue 27-11-18
Person responsible, Timeline and Budget
Task Name Duration Start Finish Resource Names Cost
Operational plan 136 days
Tue 22-
05-18
Tue 27-
11-18
$220,720.00
1.0 Project
initiation
12 days
Tue 22-
05-18
Wed 06-
06-18
business analyst,
Project Board,
Project manager
$17,760.00
1.1 Evaluate the
requirements for
training and
development
6 days
Tue 22-
05-18
Tue 29-
05-18
$0.00

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1.2 Discuss with
the stakeholders
3 days
Wed 30-
05-18
Fri 01-
06-18
$0.00
1.3 Chalk down the
key features of
online system
2 days
Mon 04-
06-18
Tue 05-
06-18
$0.00
1.4 Develop the
final plan
1 day
Mon 04-
06-18
Mon 04-
06-18
$0.00
1.5 Sent for
approval
1 day
Wed 06-
06-18
Wed 06-
06-18
$0.00
1.6 milestone 1:
completion of
project initiation
phase
0 days
Wed 06-
06-18
Wed 06-
06-18
$0.00
2.0 Training and
development
program
formulation
19 days
Thu 07-
06-18
Tue 03-
07-18
Project manager,
technical writer,
Trainer
$32,680.00
2.1 Formulate the
training and
development
program
5 days
Thu 07-
06-18
Wed 13-
06-18
$0.00

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2.2 Reviewing the
cost
5 days
Thu 14-
06-18
Wed 20-
06-18
$0.00
2.3 Preparing the
final budget
7 days
Thu 21-
06-18
Fri 29-
06-18
$0.00
2.4 Stakeholders
approval
2 days
Mon 02-
07-18
Tue 03-
07-18
$0.00
2.5 milestone 2:
Training program
formulated
0 days
Tue 03-
07-18
Tue 03-
07-18
$0.00
3.0 training
program
execution
62 days
Wed 04-
07-18
Thu 27-
09-18
Project manager,
technical writer,
Trainer
$106,640.00
3.1 training
sessions
35 days
Wed 04-
07-18
Tue 21-
08-18
$0.00
3.2 reviewing the
issues
15 days
Wed 01-
08-18
Tue 21-
08-18
$0.00
3.3 Query solving 15 days
Wed 22-
08-18
Tue 11-
09-18
$0.00
3.4 Exercises based
on the requirements
of the employees
12 days
Wed 12-
09-18
Thu 27-
09-18
$0.00

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3.5 milestone 3:
training program
executed
0 days
Thu 27-
09-18
Thu 27-
09-18
$0.00
4.0 Monitoring
phase
43 days
Fri 28-
09-18
Tue 27-
11-18
business analyst,
Project manager
$63,640.00
4.1 training
program review
14 days
Fri 28-
09-18
Wed 17-
10-18
$0.00
4.2 test the
employees
10 days
Thu 18-
10-18
Wed 31-
10-18
$0.00
4.3 Review the
growth
5 days
Thu 01-
11-18
Wed 07-
11-18
$0.00
4.4 Make changes
if required
5 days
Thu 08-
11-18
Wed 14-
11-18
$0.00
4.5 performance
evaluation
9 days
Thu 15-
11-18
Tue 27-
11-18
$0.00
4.6 milestone 4:
monitor phase
completed
0 days
Tue 27-
11-18
Tue 27-
11-18
$0.00
Table 1: (Eskelin and Barclay 2015)

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Key performance indicators
The key performance indicators for the current operation plan are as follows:
 Skill gaps: This will measure the present skill gaps among the employees and the
progress they have made.
 Project milestone on time: This will measure the timeframe of the project to state that
whether the project is following the expected timeline or not.
 Training completion percentage rate: This will measure the completion rate of the
project and compare it with the expected completion rate of the training program in
the different phases.
 Job role competency rate: This will measure competency before and after the training
and development program. This will facilitate in identifying the affectivity of the
program.
 Variance to the budget: The variance to the budget will identify the deviation from the
forecasted budget to identify the over allocation of the resources.
 Status report: The status report of the project will consist of all the key aspects of
measuring the progress of the report.
Contingency plans
Contingency plan will consist of developing an effective communication plan which
will consist of developing the detailed meeting with different stakeholder involved in the
project. Lack of communication within the organization may lead to development of conflict
among different stakeholders (Pawluk 2015). The shortcomings in the technical
requirements will result in delay in each of activity which will have an impact on the project
timeline and cost.

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Name Start Finish Cost Remaining
Work
Project Board Tue 22-05-
18
Wed 06-
06-18
$0.00 96 hrs
Project manager Tue 22-05-
18
Tue 27-11-
18
$108,800.00 1,088 hrs
business analyst Tue 22-05-
18
Tue 27-11-
18
$37,400.00 440 hrs
technical writer Thu 07-06-
18
Thu 27-09-
18
$42,120.00 648 hrs
Trainer Thu 07-06-
18
Thu 27-09-
18
$32,400.00 648 hrs
Operational plan discussion
The operational plan will be discussed with the all the stakeholders at different phases
for approval and discussing the status of the report (Griffin 2017). The proposed plan will
have to be sent to the board for approval and these will be done in different stages to maintain
the objectivity of the study.
Resource plan
Name Method of consultation
Project Board The project was consulted
and asked about their
objectives and expectation
from the operational plan.
This are directives from the
board which will have to be
incorporated into the

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program as they are the most
important stakeholders.
business analyst The business analyst will be
asked about the feasibility of
the project and how it can be
improved based on the
objectives and gaols of the
stakeholders.
technical writer The technical writer will be
asked about the nature of the
program that should be
developed and how it can be
made more effective than
before.
Trainer The trainer will provide the
overall structure and
framework for developing an
effective training and
development program for
improving the sustainability
and efficiency of the
workforce.
(Table 2: Bratton and Gold 2017)

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Activity 2
Human resource requirement
Type of staff Permanent/
Casual
Skills
required
Qualifications
required
Pay rate
business
analyst
Casual Business case
assistance,
monitoring and
planning ,
simplifying the
requirements,
eliciting the
requirements
Degree in
management,
Diploma in
management, course
on business analysis,
5 years of experience
in this field and
extensive knowledge
about problem
simplification.
$85 per
hour
technical
writer
Permanent Development
of journals,
articles,
supporting
documents,
preparing
instruction
manuals
Extensive knowledge
on the required
subject, excellent
written and spoken
skills, proficiency in
using technical
equipment
$65 per
hour
Trainer Permanent Extensive
knowledge
Business, computing,
management and
$50 per

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regarding IT
applications,
verbal and
nonverbal
communication
skills,
presentation
skills, planning
and organizing
skills, soft
skills
human resources
skills
hour
(Table 3: Marchington et al. 2016)
Organizational recruitment policy
The organization recruitment policies are as follows:
 Torres Strait Islander and Aboriginal Employment/Recruitment
 Displaced Employees
 Appointment by Summons
 Internal recruitment
 External recruitment
 Short-List
 Interviews
 Personality test

13DIPLOMA OF LEADERSHIP
The organization follows a fair recruitment policy based on the above criteria where there
are provisions for all the minorities and meeting the key responsibility areas is a key
component of the recruitment process as basic skills are important for achieving the job role.
Recruitment strategy
The organizational recruitment strategy will be based on the human resource policies
of the organization. The organization will give advertisements on both online and traditional
media to provide information to budding talent (Bratton and Gold 2017). The organization
will conduct campus recruitments to recruit fresh talents and send invitation to talented
candidates that would make a difference to the organization. The organization will conduct a
personality test to identify whether the candidates are suitable to be part of the organization.
Resource
requirements
Current
method of
acquisition
Recommended
method of
acquisition
Comment as to why
no change is
recommended or why
you recommend a
change in the
acquisition method
Stakeholder
comments
Projectors
The
organization
buys used
projectors
from other
retailers.
The organization
should buy new
projectors with
advanced
facilities which
will improve the
This will reduce the
extra cost incurred by
the organization due to
high maintenance rate
The stakeholders
were trying to
reduce their
internal cost
however, the
strategy is not

14DIPLOMA OF LEADERSHIP
quality of
learning
effective in the
long run.
Separate training
room
The
organization
currently uses
a make shift
training room
for
conducting
different
sessions.
The organization
should have their
own separate
training room.
This will enable
to conduct more
training program.
This will provide a
better opportunity to
develop the workforce
within the
organization.
The stakeholders
have provided
positive response
about the new
strategy as
employee
engagement is
key to gaining
competitive
advantage.
New desktops and
laptops
The
organization
used old
desktops to
provide
training
The organization
will have to
provide the users
with the latest
facilities in order
to make use of
their full
potential.
This will facilitate in
developing effective
workforce.
The stakeholders
agree with the
proposition and
they want to
change
New chairs
The
organization
uses chairs
that are quite
The new strategy
should aim to
provide the
employees with
The infrastructure
development of any
organization will lead
to sustainability
The stakeholders
are not in
agreement with
this strategy and

15DIPLOMA OF LEADERSHIP
old and
uncomfortable
for the users
the best possible
resources so
bring out their
potential.
they strongly feel
that this is a
waste of
resources.
(Table 4: Chelladurai and Kerwin 2017)

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References and Bibliography
Shi, F., Zhao, S., Zhou, Z., Wang, P. and Bell, M.G., 2017. Optimizing train operational plan
in an urban rail corridor based on the maximum headway function. Transportation Research
Part C: Emerging Technologies, 74, pp.51-80.
Eskelin, T. and Barclay, A.W., 2015. Operational Plan: Upper Cook Inlet Commercial
Eastside Set Gillnet Chinook Salmon Harvest Composition Study.
Pawluk, J.A., 2015. Operational plan: Sockeye Salmon escapement studies at the Russian
River. Alaska Department of Fish and Game, Anchorage.
Griffin, D., 2017. Operational Plan for Underground Storage Tank 322 R2U2 (No. LLNL-
TR-732747). Lawrence Livermore National Lab.(LLNL), Livermore, CA (United States).
World Health Organization, 2017. Health product research and development fund:
operational plan for voluntary pooled funding mechanism: includes two diseases case studies
on priority health products for leishmaniasis and schistosomiasis(No. TDR/KM/17.2). World
Health Organization.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
Napathorn, C. and Kuruvilla, S., 2017. Human Resource Management in Indonesia,
Malaysia, and Thailand. Routledge Handbook of Human Resource Management in Asia.
Cascio, W., 2018. Managing human resources. McGraw-Hill Education.
Marchington, M., Wilkinson, A., Donnelly, R. and Kynighou, A., 2016. Human resource
management at work. Kogan Page Publishers.

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