Development of CRM System for Medium Organization

Project background
The paper mainly reflects on the development of a CRM system for a medium
organization. It is found that as the competition in the market is rising, the organization is facing
issues in competing within the market. In order to compete, the organization wants to develop a
CRM system so that the organization can make excellent relations with the customers which can
further helps in attracting the customers as well as increasing the budget of the project.
Project phases
WBS Task Name Duration Start Finish Predecessors
0
Development of CRM system
for large organization
99 days
Tue 14-05-
19
Fri 27-09-19
1 Project initiation phase 8 days
Tue 14-05-
19
Thu 23-05-
19
1.1 Project need analysis 3 days
Tue 14-05-
19
Thu 16-05-19
1.2 Resource accumulation 2 days Fri 17-05-19
Mon 20-05-
19
2
1.3 Project charter development 2 days
Tue 21-05-
19
Wed 22-05-
19
3
1.4
Meeting for starting the
project
1 day
Thu 23-05-
19
Thu 23-05-19 4
M1 Project approval 0 days Thu 23-05- Thu 23-05-19 5

19
2 Project planning phase 20 days
Fri 24-05-
19
Thu 20-06-
19
2.1 Project activities scheduling 4 days Fri 24-05-19
Wed 29-05-
19
6
2.2 Project resources analysis 3 days
Thu 30-05-
19
Mon 03-06-
19
8
2.3 Schedule development 4 days
Tue 04-06-
19
Fri 07-06-19 9
2.4 Project plan development 4 days
Mon 10-06-
19
Thu 13-06-19 10
2.5 Project planning 3 days Fri 14-06-19 Tue 18-06-19 11
2.6 Risk management plan 2 days
Wed 19-06-
19
Thu 20-06-19 12
M2
Completing the planning
phase
0 days
Thu 20-06-
19
Thu 20-06-19 13
3 Project designing phase 15 days
Fri 21-06-
19
Thu 11-07-
19
3.1 System requirement analysis 3 days Fri 21-06-19 Tue 25-06-19 14
3.2 Proper platform selection 1 day
Wed 26-06-
19
Wed 26-06-
19
16
3.3 Outline design 4 days Thu 27-06- Tue 02-07-19 17