Employee Turnover at McDonald's

Running head: EMPLOYEE TURNOVER AT MC DONALDS 1
EMPLOYEE TURNOVER AT MC DONALDS
Student’s Name
Name of School

EMPLOYEE TURNOVER AT MC DONALDS 2
Introduction
With the increasing competition in the fast food industry, organizations have been forced
to adopt more efficient practices to enhance their operations, attract and retain best talents in the
market (Klassen et al., 2019). An organization like McDonald’s has in the recent years
introduced multiple changes in its operations to remain competitive in the fast foods industry.
Among the changes made by the fast food eatery is the introduction of new technologies.
However, these technological changes have had a negative impact on their workforces who are
sometimes forced to work more, without additional training or compensation. Employee turnover
at Mc Donald’s is a serious issue that needs urgent resolution.
Information about McDonald's
Brief History
McDonald’s is an American fast food restaurant established in 1948 by Richard
McDonald and Maurice. The global fast food restaurant is headquartered in San Bernardino,
California. The global leading Restaurant chain currently has over 36000 restaurants distributed
in over 120 countries (Rosenberg, 2019).
Mission
The mission of the restaurant is “to be customer's favorite place and way to eat and
drink”. Through this mission, the company portrays the importance it attaches to its customers. It
also sets forth the company as a major influencer of the customer's purchase decisions (Meyer,
2019).
Vision

EMPLOYEE TURNOVER AT MC DONALDS 3
The vision of the company is “to move with velocity to drive profitable growth and
become an even better McDonald’s serving more customers delicious food each day around the
world.” Through its new vision, the company aims at increasing its number of customer globally
through various delicious foods. It also aims at improving its speed of growth and becoming
even better than it is (Meyer, 2019).
Values
Some of the company's values include prioritizing customer's experience, observing
ethics in its operations, growing the profitability of the business; improve its business operations
continuously according to customers' needs, commitment to its people and belief in the
restaurant's system (McDonald’s,2019).
Size of the Company
McDonald's is currently the topmost global fast food restaurant. It has an estimated
number of 3600 restaurants found in over 120 countries across the globe. McDonald’s serves
over 70 million customers daily (Rosenberg, 2019).
The composition of the Company
McDonald's is ranked among the most significant global employers. The company's
workforce includes both direct employees and franchise employees. The number of franchise
employees and those working at the fast-food chain is estimated at 1.9 million (Cain,2018).
Identification of the employee turnover problem
The identification of the problem was achieved through a Google search for recent events and
news about the company. Through an evaluation of various sources, it was possible to establish
challenges ailing the company and which among these challenges are more pertinent. The
challenge of employee turnover was chosen based on some factors. Generally, the issue of