Employment Skills

This assignment focuses on employment skills and how to improve performance in the workplace. It discusses responsibilities and performance objectives, evaluates effectiveness, makes recommendations for improvement, and explores motivational techniques. It also covers solutions to work-based problems, communication styles, and effective time-management strategies.

Employment Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Develop a set of own responsibilities and performance objectives......................................3
1.2 Evaluate own effectiveness against defined objectives........................................................4
1.3 Make recommendations for improvement ...........................................................................5
1.4 Review how motivational techniques can be used to improve quality of performance........6
TASK 2............................................................................................................................................6
2.1 Develop solutions to work-based problems..........................................................................6
2.2 Communicate in a variety of styles and appropriate manner at various levels.....................7
2.3 Identify effective time-management strategies.....................................................................8
TASK 3............................................................................................................................................8
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals............................................................................................................................................8
3.2 Analyse team dynamics.......................................................................................................10
3.3 Suggest alternative ways to complete tasks and achieve team goals..................................10
TASK 4..........................................................................................................................................11
4.1 Evaluate tools and methods for developing solutions to problems.....................................11
4.2 Develop an appropriate strategy for resolving the problem of labour turnover .................12
4.3 Evaluate the potential impact on the business of implementing the strategy.....................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Employment Skills is defined as those skills which an individual has that make them
employable (Agran and et.al., 2016). In addition to this, a better technical understanding as well
as knowledge about subjects, employers of an organisation set skills which they need in their
subordinates. Along with this, these skills are required for job position in a company and it is one
of the important part for employees success within business surroundings. This assignment is
based on National Trust which is a non profit organisation. This company was founded by
Octavia Hill, Sir Robert Hunter and Canon Hardwicke Rawnsley in the year 1895. its
headquarter is located in Heelis, Swindon and Wiltshire. The purpose of respective company is
to look forward for interest of historic places or Natural Beauty. It is because for the advantage
of nation across England, Wales as well as Northern Ireland. This report is based on determining
the responsibilities and performance of employees. In addition to this, it also described about
several interpersonal as well as transferable skills. It also explains about benefit of team work in
order to achieve organisational goals and also formulate strategies which helps in improving
problem solving skills.
TASK 1
1.1 Develop a set of own responsibilities and performance objectives
National trust organisation has appointed for the job profile of Membership as well as
Visitor Manager for handling area of operations (Assiter, 2017). For performing the my job
profile in effective and efficient manner I required several skills which will help me to perform
my responsibilities and objectives in proper manner.
My set of responsibilities:
 Personal Responsibilities:It is essential for me that I should perform my personal
responsibility in effective manner that is required as per my job profile. This will help me
conducting my task in better and productive manner.
 Employment legislation:It is one of the responsibility that I have take into concern
which performing my duty is to be aware about employment legislation and their diverse
section and laws.

 Employment rights and responsibilities: While performing my responsibility I should
provide equal rights to employees and do not discriminate them on the basis of caste,
religion, gender and other factors.
My performance objectives:
It is referred to those objectives which a company set in order to achieve them in a
specific period of time. I have set my performance objectives for job profile of Membership and
Visitor Manager in National Trust organisation which are explained as follows:
 Setting and monitoring performance:In order to achieve my performance objective
within time duration of 3 months I will set standards and monitor them properly. This
will help me in performing my respective position in effective manner.
 Individual appraisal systems: Another performance objective which I need to attain is
to appraise my employees for their work in the form of bonus, incentives and other
appraisal sources which will keep them motivated. Through this, they will able to interact
with clients effectively.
1.2 Evaluate own effectiveness against defined objectives
Objective which I need to achieve for my job profile of Membership and Visitor
Manager, I required several skills so that perform my task as well as responsibilities in proper
manner. Skills such as decision making skills, communication skills, problem solving and
conflict management. These skills will help me to evaluate my effectiveness as per the defined
objectives.
Skills Rating by me Rating by others Difference
Decision Making 8 5 3 (Weakness)
Communication 9 10 -1 (Strength)
Problem solving 5 4 1 (Weakness)
Conflict Management 7 9 -2 (Strength)
 Decision Making Skills:It is the skills in which I lack the most due to this I am not able
to perform my task in effective manner. Along with this, lacking in decision making
skills I am not able to guide and direct my employees their assignment which they have
to perform in order to achieve organisational objectives.

 Communication Skills: I have effective communication ability due to which I am able to
interact with my guest. This help me to build strong bond with them as well as also aid
me to gain their trust. It is one of strength that help me acquire guest for my organisation
that help in its growth and development.
 Problem Solving:Due to lack in problem solving skills, I am able to resolve queries of
my guest as well as my subordinates. This creates a sense of demotivation in me which
directly or indirectly affect my performance.
 Conflict management:One of my strength is that I am able to handle conflicts that arise
in my company. This helps me in maintaining positive environment in organisation.
Along with this, it aid in increasing efficiency of the firm.
With the help of this evaluation, I have analyses my strength as well as my weakness
which will help me in improving my performance for specific job role in National Trust.
1.3 Make recommendations for improvement
By determining as well as analysing my weakness I have to improve these skills so that I
perform my roles and responsibilities in effective manner. In order to overcome my weakness I
have to undertake several methods which will help in improving my skills where I am lacking.
These methods are explained as follows:
 Training and Development:In order to improve decision making skills I must indulge in
training and development programme. This will enhance my skills and knowledge
through which I will able to gain confidence. This training will aid me taking
participations in group discussion, debate and other activities of organisation.
 Critical Thinking: To improve my problem solving skills, I have to enhance my critical
thinking so that I can handle the issues in proper manner. With the help of critical
thinking approach I will able to solve queries and doubts of my guest as well as my staff.
This will aid in developing my personality as well as will also help in gaining confidence.
 Research: This method will help in overcoming my weakness of problem solving as well
as decision making skills. With assistance of effective research I will able to make
appropriate decision keeping in mind that it will not affect functioning of organisation.
Along with this, it will also be in favourable of my subordinates. In addition to this, it
will also aid me resolving problem solving skills so that I can provide effective solution
to the queries of my guest and employees.

1.4 Review how motivational techniques can be used to improve quality of performance
There are various motivational techniques that can be used in order to improve my
quality of performance. These techniques are described as follows:
 Rewards and Incentives: It is one of the effective source of motivation that is given to
employees in regards of their performance. In order to get reward and incentives I have
enhance my performance as well as skills and knowledge. This will act as a motivation
through which I will put more efforts to improve my quality of performance.
 Manager's role:It is one of the important part in order to improve performance of staff.
In order to enhance my overall quality of performance, it need the guide and direction of
my superior who will motivate as well encourage me to enhance my performance . Along
with this, if I faced any problem, my manager would help me in overcoming it so that I
can attain my objectives effectively.
 Self motivational factors:I must need to develop positive behaviour, attitude as well as
thinking in my personality. Having positive behaviour will boost my morale as well as
efficiency towards my work. Along with this, self motivation factors will also assist in
improving my overall quality of performance.
Hence, these are some motivational techniques which will help me enhancing my
performance through which I will be able to do my task in effective manner.
TASK 2
2.1 Develop solutions to work-based problems
In case if in National Trust organisation situation like increase in workload arises, then in
order to avoid conflict, leaders of respective company need to adopt such solution that task in the
team can be managed effectively (Lim and et.al., 2016). As per the research done by leader of
team has formulated result that can help them in preventing such situation. These solution will
help the leader in maintaining healthy environment in a team as well as they will also able to
complete their task successfully within a specific time duration. These solutions which can be
applied by leader of the group is described as follows:
 Training and Development:This is one of the effective solution that a leader of
respective company can adopt is providing proper training and development. This will
help team members to complete their task in effectively (Luft, 2012). As well as it will

also enhance their knowledge as well as skills which will improve their personality.
Along with this, they must also train their members in a way that they can manage their
task as well as also help their members in completing their assignment.
 Delegation:Another appropriate solution to avoid situation of conflict due to increase in
work is that, leaders of National Trust must delegate roles as well as responsibilities to
their team members as per their skills and capabilities.
Hence, from the above solution that has been framed by leader of respective organisation
will help them in reducing workload which will directly or indirectly prevent situation of conflict
in the company.
2.2 Communicate in a variety of styles and appropriate manner at various levels
There are various styles of communication that can be done at various levels of the
company. In respect of National Trust, firm follows various mode of effective communication
which is described below:
 Verbal communication: It is a two way communication in which individual share
information or ideas with each other whether in the form of oral or written. In context of
National Trust, verbal communication is held between top management and lower
management of an organisation. With the help of this communication style, authorities of
respective organisation share information with each other.
 Non verbal communication:It is a type of communication which includes face
expression, eye contact, body language and so on. In context of respective company,
when staff of the company are conducting non verbal communication, they are able to
notice the tone of other person with their body language. Along with this, they are also
able to identify the tone in which the other person is delivering their words.
 ICT: It stands for Information and Communication Technology which means with aid of
telecommunication source, workers of an organisation will able to access information
(Lysaght, Jakobsen and Granhaug, 2012). In terms of respective company,
communication mediums such as wireless networks, cell phones, staff of company will
able to have communication between them.
Hence, from the above communication styles, organisation will be able to have effective
communication between them. With the help they will be able to share information or data with
each other by using such communication medium.

2.3 Identify effective time-management strategies
Time management is define to the managing time in effective manner in order to
complete a particular task in specific time period (Denicolo and Reeves, 2013). As per National
Trust organisation, they have formulated some effective time management strategies that help
them to conduct their organisation functions as well as day to day operations in effective manner.
Time management strategies are elaborated as follows:
 Time for learning:In an organisation, employees must be given proper time for learning
before performing any task. It is because through this they will able to complete their
task in effective and better manner. In context of National Trust, this company provide
sufficient time to their staff for learning and understanding their task. Due to this, they
can perform their assignment in proper manner in a given period of time.
 Setting work objectives: Another effective time management strategy is about making
targets in order to complete it in a given time duration (Dobbs and et.al., 2012). This will
improve the efficiency as well as speed of employees. In respect of National Trust,
company set a particular time duration to complete a task. This will produce effective
result as well as will also enhance efficiency of the respective organisation.
 Making and keeping appointments:It is essential for a company to attend as well as
arrange the meeting on time that is given by their colleagues so that they also focus on
their other task (Murray and Doren, 2013). In regards of National Trust, staff of
organisation attend their meeting as per the time set by the company. Along with this,
they are also punctual for the appointment that have been set with their guests.
TASK 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals
With the help of Belbin Team roles theory, National Trust will able to divide the role of
their worker effective so that they can achieve organisational goals and objective in proper
manner. The theory is explained as follows:
 Plant: The worker of this role is creative, imaginative and develop new and innovative
ideas which helps in making their task better. Along with this, they also aid in resolving
difficult problems of their team.

 Resource investigator:Leader of respective organisation delegate this role to the
employee who has contact with other people (Richardson, Sherman and Kerr, 2012). In
addition to this, they are enthusiastic as well as also explore opportunities for the
company.
 Co-ordinator:this role is performed by the worker who is mature and is able to handle
difficult situation in effective manner. Along with this, they are confident and are talented
as well as skilled.
 Sharper:This role is assigned to the worker who is challenging and they have courage to
overcome difficult situation. In addition to this, they are dynamic as well as get ahead on
pressure.
 Monitor Evaluator: While performing this role, employees monitor their solution and
judge them appropriately. Along with this, they are serious, strategic as well as
perspicacious.
 Team-worker:The employees who work with their team is co-operative and diplomatic.
Along with this, they also listen and keep into concern the views and opinions of their
team members.
 Implementer:Staff performing this role, it practical and efficient. These employees
execute their ideas as well as also organise their task that have to be completed within the
given time duration.
 Completer Finisher:Leader of National trust delegate this role to the person who is able
to bear burden or pain. Along with this, also identify mistakes and make efforts to polish
themselves and make them perfect.
 Specialist:In this role, employee perform their task single mindedely as well as they are
dedicated towards their task (Singh, 2012). In addition to this, these individuals are
highly skilled and talented.
3.2 Analyse team dynamics
Respective company analyse their team dynamic with the help Tuckman and Jensen
model which is explained as follows:
 Forming:In this stage, respective company provides orientation and induction to their
new employees and make them understand about company's goals and objectives.

 Storming:At this stage, members of team interacts with each other and build relation by
sharing their views and opinions (Fischer, 2013).
 Norming:In this stage, conflicts arise due to different opinions and views which
indirectly affects the environment of the team.
 Performing:In this stage, team members start understanding each other views and
respect it which helps in preventing arguments between them.
 Adjourning:At this last stage of Tuckman and Jensen model, after completing the
project the team gets splits or break.
3.3 Suggest alternative ways to complete tasks and achieve team goals
There are various alternative ways that are used by leaders of an organisation in order to
complete the task to achieve team goals and objective (Dotson and et.al., 2013). The alternative
ways are discussed below:
 Setting Direction:In respect of National Trust, leaders of the company set direction for
their employees so that they can perform their task in effective manner.
 Setting Standards: Leaders of National Trust set standards which they have to attain as
per the time duration in order to accomplish team goals and objectives.
 Motivation:Leaders of National Trust act a motivator so that their team members so that
they can build strong bond with their members and work together in order to achieve
team objectives in productive manner.
 Innovation:National Trust have leaders who are innovative as well as creative who apply
their ideas and views in order to make their outcomes effective.
 Responsive:Leaders of National Trust as well as their team members respond to the
situation immediately. This help them to take formulate action to handle the situation
effectively.
 Communicator:In order to complete the task in effective manner it is important for
leader of National trust to be a good communicator so that they can interact with their
guest effectively (Sultana, 2012).
 Consistency:In regards of National Trust, leader of the company must be consistent in
completing their task as per specific time duration.

 Reliability:Leader of National Trust, have a strong bond with their team members which
build trust on their leader and they can easily rely on the instructions that are given by
their superiors.
TASK 4
4.1 Evaluate tools and methods for developing solutions to problems
In order to avoid the situation of workplace bullying and conflict, an organisation must
adopt the tools and methods that will help them in developing solutions to the problem (Problem
Solving Techniques: A 5-Step Approach, 2019). These tools as well as methods are explained as
follows:
 Define the problem:The step in order to avoid conflict as well as bullying at the
workplace, an organisation has to first determine the problem. In respect of National
Trust, if such situation arise, company has to first identify the issue and find the ways to
resolve it.
 Determine the causes:The next tool which will help in preventing conflict and bullying
situation at workplace is to determine the root cause of the problem. In context of
National Trust, after defining the problem, the company determine the root cause of the
problem. In order to determine the cause, organisation can use fishbone diagram which
will help them in performing cause and effect examination. Along with this, respective
company must also check that the solution that is framed is exactly as per the problem
that they have identified.
 Generate ideas: The third step f after defining and determining the root cause of the
problem is to generate ideas which will help them in overcoming the problem. In regards
of National Trust, company must generate such ideas so that it can avoid the situation of
conflict and bullying at their workplace. With the help of methods like brainstorming and
mind mapping, company can formulate innovative ideas to overcome the situation of
conflicts.
 Select the best solution:Another step after generating the ideas is to develop the
effective solution (Hargittai and Litt, 2013). In terms of National Trust, company make
the use of trade-off analysis which help them in making best solution for the problem.
This analysis help the respective company in defining the crucial area of problem.

 Take Action: The last step after performing all the steps of problem solving is to take
action of the solution that has been framed by the organisation. Respective company
frame the action plan for the problem of conflict as well as bullying effectively which
help them in making effective decision.
Therefore, with the help of these tools and methods of problem solving, respective
company will be resolve the problem of conflict situation in the organisation. This will aid them
in maintaining positive environment in the organisation. Along with this, they will also able to
retain their talented and skilled manpower.
4.2 Develop an appropriate strategy for resolving the problem of labour turnover
Labour turnover is define as a number of employees left the organisation in a particular
time duration (5 Ways To Reduce Employee Turnover, 2019). In order to overcome the problem
of labour turnover, National Trust has formulated some strategies which will help them in
reducing staff turnover. These strategies are explained as follows:
 Recruit right candidate:In order to avoid the problem of labour turnover, respective
company must hire the right candidate at the time of recruitment and selection process.
Along with this, they should also provide them training and development which will
enhance their skills as well knowledge which they can apply in their task to make it
effective. Along with this, National Trust organisation focus on those candidates who
have positive attitude towards others and also have effective communication skills so that
they can interact with their guest effectively.
 Offer competitive pay and benefits: Another strategy that an organisation can adopt is
providing benefits and incentives to their employees which will act as source of
motivation to their staff. In respect of National Trust company, they provide competitive
pay as well as benefits in the form of bonus, promotion and many more to their staff so
that they can retain them for long duration in the company.
 Performance Appraisal:A company must appraise their workers on the task that they
have performed which will boost confidence in them as well as will also increase their
morale (Jackson, 2012). In context of National Trust, company provide appraisal as well
as recognition to their employees when they provide their extra time as well as their
efforts to make task productive and effective. This will keep them motivated as well as
will also increases their effectiveness in terms of their performance.

 Career path:Another strategy which a company must adopt to reduce staff turnover is
show them right career for their growth and development. In respect of National Trust,
company arrange special session for their workers where they share about career path.
This will help employees to know the way they can explore their skills as well as
knowledge which will help them to gain better opportunities that can provide them
growth and development in their respective career.
 Flexible working hours:An organisation should provide flexible working hours to their
employees so that they can work with fresh mind in order to make their task successful
(Lauder, 2013). In regards of National Trust, company provide flexible working hours to
their employees so that they can apply their skills and knowledge to make their project
better and productive. As with stresses as well as frustrated mind, an employees cannot
perform which will directly or indirectly affect their performance.
Hence, from above mentioned strategies, it can be said that, if the respective company
has applied these methods effectively, there will be less chances that the organisation will face
the problem of labour turnover. Along with this, they will also able to retain their talented as well
as skilled manpower through which they will able to accomplish their goals and objectives
within short period of time.
4.3 Evaluate the potential impact on the business of implementing the strategy
The potential impact of implementing above mentioned strategies is to avoid conflict and
bullying situation that arise in respective organisation. These strategies help in maintaining
positive environment in the company. Along with this, they will also reduce labour turnover in
their organisation. Strategies such as competitive pay, performance appraisal, flexible working
hours and many more will aid respective firm to retain their talented as well as capable
employees.
CONCLUSION
Hence, it can be concluded that in order to be fit for the job profile that is required by the
organisation, individual need to set their responsibilities as well their performance objectives.
This will help them in determining their strength as well as weakness so that they can improve
them in order to achieve company's goals and objectives. Along with this, with the help of
various communication styles time management strategies, company will be able to accomplish

its target within specific period of time. In addition to this, there are various methods as well as
tools that will aid an organisation to overcome the problem of conflict and bullying situation that
arise in a firm. Therefore, in order to reduce employee turnover, firm has adopt various strategies
such as competitive pay, performance appraisals and many more which will assist them to retain
their capable and skilled staff.

REFERENCES
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