Employment Skills

Employment Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Develop a set of own responsibilities and performance objectives......................................3
1.2 Evaluate own effectiveness against defined objectives........................................................4
1.3 Make recommendations for improvement ...........................................................................5
1.4 Review how motivational techniques can be used to improve quality of performance........6
TASK 2............................................................................................................................................6
2.1 Develop solutions to work-based problems..........................................................................6
2.2 Communicate in a variety of styles and appropriate manner at various levels.....................7
2.3 Identify effective time-management strategies.....................................................................8
TASK 3............................................................................................................................................8
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals............................................................................................................................................8
3.2 Analyse team dynamics.......................................................................................................10
3.3 Suggest alternative ways to complete tasks and achieve team goals..................................10
TASK 4..........................................................................................................................................11
4.1 Evaluate tools and methods for developing solutions to problems.....................................11
4.2 Develop an appropriate strategy for resolving the problem of labour turnover .................12
4.3 Evaluate the potential impact on the business of implementing the strategy.....................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Employment Skills is defined as those skills which an individual has that make them
employable (Agran and et.al., 2016). In addition to this, a better technical understanding as well
as knowledge about subjects, employers of an organisation set skills which they need in their
subordinates. Along with this, these skills are required for job position in a company and it is one
of the important part for employees success within business surroundings. This assignment is
based on National Trust which is a non profit organisation. This company was founded by
Octavia Hill, Sir Robert Hunter and Canon Hardwicke Rawnsley in the year 1895. its
headquarter is located in Heelis, Swindon and Wiltshire. The purpose of respective company is
to look forward for interest of historic places or Natural Beauty. It is because for the advantage
of nation across England, Wales as well as Northern Ireland. This report is based on determining
the responsibilities and performance of employees. In addition to this, it also described about
several interpersonal as well as transferable skills. It also explains about benefit of team work in
order to achieve organisational goals and also formulate strategies which helps in improving
problem solving skills.
TASK 1
1.1 Develop a set of own responsibilities and performance objectives
National trust organisation has appointed for the job profile of Membership as well as
Visitor Manager for handling area of operations (Assiter, 2017). For performing the my job
profile in effective and efficient manner I required several skills which will help me to perform
my responsibilities and objectives in proper manner.
My set of responsibilities:
 Personal Responsibilities:It is essential for me that I should perform my personal
responsibility in effective manner that is required as per my job profile. This will help me
conducting my task in better and productive manner.
 Employment legislation:It is one of the responsibility that I have take into concern
which performing my duty is to be aware about employment legislation and their diverse
section and laws.

 Employment rights and responsibilities: While performing my responsibility I should
provide equal rights to employees and do not discriminate them on the basis of caste,
religion, gender and other factors.
My performance objectives:
It is referred to those objectives which a company set in order to achieve them in a
specific period of time. I have set my performance objectives for job profile of Membership and
Visitor Manager in National Trust organisation which are explained as follows:
 Setting and monitoring performance:In order to achieve my performance objective
within time duration of 3 months I will set standards and monitor them properly. This
will help me in performing my respective position in effective manner.
 Individual appraisal systems: Another performance objective which I need to attain is
to appraise my employees for their work in the form of bonus, incentives and other
appraisal sources which will keep them motivated. Through this, they will able to interact
with clients effectively.
1.2 Evaluate own effectiveness against defined objectives
Objective which I need to achieve for my job profile of Membership and Visitor
Manager, I required several skills so that perform my task as well as responsibilities in proper
manner. Skills such as decision making skills, communication skills, problem solving and
conflict management. These skills will help me to evaluate my effectiveness as per the defined
objectives.
Skills Rating by me Rating by others Difference
Decision Making 8 5 3 (Weakness)
Communication 9 10 -1 (Strength)
Problem solving 5 4 1 (Weakness)
Conflict Management 7 9 -2 (Strength)
 Decision Making Skills:It is the skills in which I lack the most due to this I am not able
to perform my task in effective manner. Along with this, lacking in decision making
skills I am not able to guide and direct my employees their assignment which they have
to perform in order to achieve organisational objectives.