Health and Social Care Report

The assignment is a report that discusses the current legislations and code of conducts necessary for organizations to adopt. It also touches on disabilities such as hearing impairment, dementia, and attention deficit hyperactivity disorders, which affect service users differently. The report emphasizes the need for initiative participation from service users to overcome their diseases through new techniques and legislations. The assignment references various books and journals that support its findings.

Empowering Users
of Health & Social
Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
Q1. How relevant legislations and sector skills standard have influence policies and practices
of organisation rehabilitation centre. ..........................................................................................1
Q2. Analysing the factors that affect the achievement of promoting and maximising the rights
of users. ......................................................................................................................................3
Q3. Explaining the factors that may contribute to loss of independence, non participation and
social exclusion ..........................................................................................................................3
Q4. Analysing how communication between physiotherapy team and Mr Taz help to
promoting the rights of Mr Taz. .................................................................................................4
TASK 2 ...........................................................................................................................................5
Q5. Analyse the tension to enable the Mr Harry to cook his meal safely and your
responsibility to ensure his safety. .............................................................................................5
TASK 3............................................................................................................................................6
Q6 Identify the extent to which individuals are at risk of harm in health and social care. ........6
Q7 Analyse the organisational systems and procedures to managed and promote the
participation level and independence of Mr Philip in the care home. ........................................7
Q8 Analyse the effectiveness of policies, procedures and managerial approach within a health
and social care for promoting the management of risks. ...........................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The main aim of the people to ensure the human safety and empowering the social care
services. There are various purposes and policies are made to describe the importance of human
and social care services. Present report is based on empowering users of health & Social care of
UK care. This report will discuss about the different aspects of social care services and due to
which disease humans face many challenges and issues in their day to day activities. Overall, it
will explain about the different case studies based on health issues. Adding to that, it will
emphasise on the policies and legislations which helps to influence organisation policies and
practices in the health care centres. Furthermore, it will cover several factors may affect to
promoting the rights of users.
TASK 1
Q1. How relevant legislations and sector skills standard have influence policies and practices of
organisation rehabilitation centre.
Legislations and code of conduct are made for the welfare of the people which is
introduced by the government bodies. In order to ensure safety and security of people in the
country, it is the main aim of the government (Cameron, and et.al, 2014). The care standard Act
which is made in partnership with health, care, health managers. The care standard commission
has the responsibilities to ensure that all policies and regulations are adopted by the services
centres or not and do proper investigation and inspection of the national minimum standards. To
promote practises for promoting the rights of Mr. Taz who aged 18 years and had a tragic
accident. Through which they suffering from hearing impairment. There are some policies and
practises to maximising the rights of Mr. Taz given below:
Legislations Sector skills Organisation policies
and practices
Justification the
influence on
maximizing Mr Taz
Rights.
The Health and Safety
Act 1974.
This act has to be
followed by the
organisation in order
Every organisation
should adopt these
policies and
This factor helps to
maximise the rights
and security level of
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to ensure the health
and safety of people.
regulations in order to
make safety
precautions and
mitigate uncertain
events (De Raeve, and
et.al,, 2017).
Mr Taz.
Equality act 2010 As per the act,
organisation needs to
treat every patient
equally in order to
provide fair services to
the patient. This act
helps people to treat
fairly.
Every organisation has
duty to follow the role
to provide better
services to the users.
These legislations and
policies make Mr Taz
motivated and feel
secure in the
environment.
Mental Health Act
1983.
It safes the dignity and
health of the
individual. The main
purpose of this act is to
ensure that people with
serious mental
disorders must be
treated equally
(Folland, Goodman
and Stano, 2016).
Organisation must
adopt these laws in
their own policies in
order to identify safe
and secure
environment.
Mr Taz influence the
rights by getting right
and secure health care
services.
The Care Standard Act
2000
These legislations
define that every
health care centres
should keep necessary
items for the services
users that gives
Organisation adopts
these policies and act
in order to maintain
the safe and secure
working environment.
Mr Taz gets every
thing and necessary
items' whatever they
needed (Glasby, 2017).
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comfort to them.
Q2. Analysing the factors that affect the achievement of promoting and maximising the rights of
users.
Factors that affect the achievements of promoting the rights of Mr Taz have been given
below:
Problems in communication: Sometimes, due to lack of communication issues service
users cannot connect his feelings to the service providers and with care workers, doctors. They
cannot understand and speak well because of damage of corresponding nerve. In that situation,
patient may speak negative words so that service provider may not understand the same. So that,
this factor may fails to give best services to the patient and break the communication channel
between doctors and them (Holroyd-Leduc, and et.al, 2016).
Aggression: Aggression is the second factor which affects Mr Taz promoting activities.
Due to medicines and machines, patient gets irritated and frustrate due to which they behave
wrongly. In that case, doctors will not get the actual needs of the patient and fails to give them
proper comfort level.
Culture & attitudes and beliefs: Health care service providers may not understand the
patient behaviour due to some factors such as culture background, beliefs and norms. Mr Taz has
different behaviour due to which they cannot maintain itself comfortable in the environment of
health care centre (Lamkanfi, 2016).
Q3. Explaining the factors that may contribute to loss of independence, non participation and
social exclusion
Mr Taz is the person suffering from hearing problem due to which they get nervous and
aggressive sometimes. In order to give better cure, organisation needs to adopt some effective
factors and ways to enhance motivation and confidence level of Mr Taz. This helps to take
participation level of Mr Taz into the activities which helps to reccover them in effective manner.
There are several factors which helps to influence Mr Taz participation and social explosion.
Some factors have given below.
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Awareness while speaking: Service users must need to determine the needs of service
users. They need to aware body language voice tone while talking to them. Adding to more they
also need to communicate with service users with polite manner.
Questioning: Doctors and care provider has duty to ask questions to the services users in
order to ensure the patients’ needs and wants. For that, they need to ask more questions from
them to understand the better feelings of service users. It helps Mr. Taz to interact better with the
doctors and enhances his participation in several activities (Niezen, 2016).
Positive communication: there should be the positive communication between Mr Tax
and doctors who treat them. It helps Mr Taz to interact better with the persons so that they can
better express itself in front of the customers. Communication is the best way to create interest
and enthusiasm among the individuals. Organisation should organise some interaction session for
the patient to know them better and treat them in an effective manner.
Spend times with Patients: Patients are very sensitive and needs to get special attention
from the service providers. For that, care worker should spend some quality times with the
patients to make them feel comfortable and happy. Overall, it gives better comfort zone to Mr
Taz and help them to recover rapidly.
All these factors are the ways to achieve overall target of the organisation in order to give
the best services to them. The main purpose of the care centres is to provide the finest services to
the patients so that they recover from his diseases. Through all these factors, it helps Mr Taz to
initiate in different activities and make confidence level up.
Q4. Analysing how communication between physiotherapy team and Mr Taz help to promoting
the rights of Mr Taz.
In order ton maintain the proper work and positive environment in the health care centres.
There should be a positive communication process between the users and service providers. In
accordance with the case of Mr Taz that they suffering from the hearing impairment due to
which they cannot listen perfectly (Ocloo, and Matthews, 2016). For that, service providers need
to arrange some different process of communication to understand his needs and wants. So that,
they cannot feel alone and disabled. This approach helps in promoting and maximising the rights
of users. Organisation needs to consider different communication for specially disabled service
users. In order to make proper communication channel between the users and people. In the case
of Mr Taz they separate itself from the other patient because of lack of self confidence and
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motivation. For that individual needs to adopt attractive environment for the users in order to
give them proper environment. Besides, as per the patient hearing disability managers, team
members and care workers should be well trained and well educated in the particular fields in
order to maintain proper communication with the service users such as verbal or non verbal skills
or in sign languages (Roberts and Chapman, 2017). Furthermore, services providers needs to
adopt clear tone of language which is understandable to the patients. This all measures helps to
maintain the quality of health care services and ensuring the proper rights and protection of
individual.
Medical practitioners should aware about the latest technologies and tools which helps to
maintain the proper safety of patient privacy level. This process helps to maintain the rights of
people. For that, organisation of health and care services should keep the records of patient
safely. Furthermore, care workers or service providers need to understand the symptoms and
different physical attributes which occurred due to disabilities so that they able to provide best
services and cure to the patient in order to safe their health and life (Rolls, and et.al, 2016).
TASK 2
Q5. Analyse the tension to enable the Mr Harry to cook his meal safely and your responsibility to
ensure his safety.
Medical health care centres have several duties and rights to ensure the patient safety and
security such as right to privacy, right to be treated politely, right to independence, right to
complain etc. these rights are directly derived from independence, participation of service users.
In this sector some issues has been arisen due to lack of care of service providers. Then its result
would be bad image of the organisation, bad mental condition of service users etc. therefore, it is
very necessary for the organisation to ensure the proper safety and security level of service users.
Besides, they need to maintain the proper balance between the rights and needs of the individual
in order to follow the correct procedure and policies (Folland, Goodman and Stano, 2016). In
order to secure the life of Mr Harry to cook his meal service provider needs to guide them
properly and help them top understand the things because it is the responsibility of the service
provider to ensure the safety of the patient. There are some duties of service providers to ensure
the safety of patient.
Safety verses independence: attention deficit disorder is the disease in which person
doesn't handle his mental situation and react very rapidly. They constantly get bored, excited,
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angry, learning disability, boredom, mood swings. In order ton maintain the proper safety
reactions and precautions service providers need to ensure the all precautions and carry out the
proper assessment of the physical ability or mental conditions of the patient (Stewart and Wild,
2017).
Safety verses right and responsibility: As Mr. Harry needs attention every time due to
his measure disease. Accordance with the case per the law people has right to go anywhere as
they want but having disease like this they may hurt people outside. For that, so here it is the
problem for the service care workers to handle the patient. Therefore, it is the responsibility of
the service providers to select individual safety first then right and responsibility.
In order to maintain the proper balance between the service users and service providers
company needs to make proper communication channel and healthy relations with the service
users (Holroyd-Leduc, and et.al, 2016). Organisation needs to accomplish the assessment of the
physical ability or mental condition. This helps to maintain the proper legislation and ethical
environment in order to achieve satisfaction level.
TASK 3
Q6 Identify the extent to which individuals are at risk of harm in health and social care.
Mr Philip is a client who suffers from the dementia he is a 62 years. He lived with his two
sons and he suffers from the domestic violence by his son. The reason was that they used his
sons towel to dry himself. They got beaten by his son and get injured badly. They suffer from the
disease dementia (Ocloo, and Matthews, 2016). Due to his sons behaviour he always lives with
the fear. Social care organisation give assurance to Mr Philip that he is safe here. In order to
minimize the safety risk of the patient. For that, service providers needs to provide careful
services to the Mr. Philip such s health care workers needs to enhance the personality
development of the service users and adopt positive approach of risk taking. During the whole
procedure many risks can be occurred such as physical issues with the patient during treatment
for example. Due to having less experience service provider may give wrong treatment to the
patient. Due to having the dementia issues person could harm others or get hurt someone. There
are including threes categories of self harm. Such as individual person, family factors and social
environment factors. Risk factors are those factors which may occur the worst results in the
future (Folland, Goodman and Stano, 2016). Due to lack of social support individual get
frustrated and disturbed. In that situation individual lose their confidence and motivation level. In
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the situation of Mr. Philip that they abuse from his son. They fail to take action because of
emotional reasons. This risk factors lead to different risk factors or abuse and self harm. For that,
service providers should take action to mitigate such abuses and help to victim to cope with the
abuses.
Along with that it may arise financial risk to adopt new procedures and treatment activity.
For adopting new technologies to provide best services or medical care. It requires proper
attention and cure to mitigate the future risk (Rolls, and et.al, 2016). Along with that it makes
prevention and cure for the future risk. This requires huge finance, along with that it may be
possible that new technologies may not give full satisfaction level to service users. Overall, there
are various risk factors has involved in the environment. In order to make new services and goals
organisation needs to determine the risk factors and take corrective action plan in order to ensure
quality services to users.
Q7 Analyse the organisational systems and procedures to managed and promote the participation
level and independence of Mr Philip in the care home.
Empowering people, initiate them, ensuring the performance of workers, proper
guidelines, staff training, inspection training sessions etc. Participation of the individual is must
need to enhance the quality level. Some are given below.
Empowering individuals: in the service acre organization it has the responsibility of the
workers to participation and interdependence by empowering the individual performance. Along
with that, it is the duty of the organisation to enhance the individual level to increases the
empowerment of employees (Ocloo, and Matthews, 2016). So that, they provide best services to
the users. Along with that employees need to be motivated by itself in order to provide best
services to the customers.
Ensuring performance of individuals: organisation level can be developed by ensuring
the quality of performance of users. Managers, care workers, service providers has to ensure the
proper working environment in order to provide best services to the individuals. Along with that,
organisation needs to provide updated knowledge and skills to employees in order to enhance
quality of performance (Rolls, and et.al, 2016).
Sources of information: Employees has the full responsibility of access to information
so that they can solve their basic issues and challenge. They have to know the bad and good
effects of the organisation in order to make the better environment. Along with that, employees
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has power to enhance their capabilities in order to maintain best services in the organisation
(Cameron, and et.al, 2014).
Q8 Analyse the effectiveness of policies, procedures and managerial approach within a health
and social care for promoting the management of risks.
Review current legislation, codes of practice and policy that apply to the handling of
medication.
Legislations and code of
practises helps organisation to
adopt fair services and
maintain healthy and safe
environment for the services
users. It is essential for the
country to mitigate the wrong
activities in the country
(Roberts and Chapman, 2017).
It helps to control the uncertain
activities in the health care
organization. Legislations are
made by passing the laws in
the parliament of UK. There
are many legislations and code
of practises in order to ensure
the health and safety needs of
service users which is
mandatory for the organisation
to be followed
According to the
government and parliament
there are some particular laws,
legislations and code of
practises. Adding to more, that
organisation also need to
ensure proper administration,
storage, recording and policies
related to the medication
should be perfect. Such as
Drug Act 2005, Therapeutic
act 1966, Goods Regulations
Act 2008, Public Health 2002,
Medicines act 1968 and Drug
misuse Act 1986 etc. these
laws and regulations helps to
describe the management and
supervision system of the
organisation (Stewart and
Wild, 2017). As per the new
regulations Nurse will take
care of medication of the
service users and take care of
Effectiveness of the policies
and procedures
Effectiveness of the policies
and procedures.
This is very helpful to
maintain the proper and safe
environment in the ordinations.
This helps to safe the
environment and secure the
interest of service users. It also
helps to maintain the secure
environment and mitigate the
future risk and uncertainness.
These regulations and
procedures guide the roles and
duties of the individual in
order to accomplish the
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Health services and Public
Health Act 1968: This act
presented by national health
service. This legislation
defines the importance of
service users and their health.
It is the first duty of the
organisation to take care of
patient in any circumstances.
Equality Act 2010: In
accordance with this act that
every patient and service users
should equal rights to get the
best treatment and services
provided by the health care
medication centre (Rolls, and
et.al, 2016). If nay health care
centre or organisation adopt
this discrimination activity.
They will punishable by the
government bodies. Along
with that, equality is the right
of every individual who are
seeking the service from the
their routine dose.
Medication act 1968 all
doctors, nurses, care workers
has responsible to administer
the medications. And drug
providers must have the
license for the same (Ventola,
2014).
individual task (Westwood,
and et.al, 2015).
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health care centres.
CONCLUSION
From the above discussion it can be concluded that, different aspects of working system
of social and health care centres. This report helps to understand the current legislations and code
of conducts which is necessary to adopt by the organization. This discussed about the disabilities
of service users such as hearing impairment, dementia and attention deficit hyperactivity
disorders. Due to which they suffer from different situations. Likewise, it is very essential to
initiative the participation level of services users to come over from the disease by adopting new
techniques and legislations.
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REFERENCES
Books and Journals.
Cameron, A., and et.al, 2014. Factors that promote and hinder joint and integrated
working between health and social care services: a review of research literature. Health & social
care in the community. 22(3). pp.225-233.
Cameron, A., and et.al, 2014. Factors that promote and hinder joint and integrated working
between health and social care services: a review of research literature. Health & social care in
the community. 22(3). pp.225-233.
De Raeve, P., and et.al,, 2017. Enhancing the provision of health and social care in Europe
through eHealth. International nursing review. 64(1). pp.33-41.
Folland, S., Goodman, A. C. and Stano, M., 2016. The Economics of Health and Health
Care: Pearson International Edition. Routledge.
Glasby, J., 2017. Understanding health and social care. Policy Press.\
Holroyd-Leduc, and et.al, 2016. Giving voice to older adults living with frailty and their
family caregivers: engagement of older adults living with frailty in research, health care decision
making, and in health policy. Research involvement and engagement. 2(1). p.23.
Lamkanfi, M., 2016. SP0160 Protective and Detrimental Roles of Inflammasomes.
Niezen, M., 2016. SP0159 Ethical Implications of Employing e-Health Solutions To
Promote Healthy Lifestyles.
Ocloo, J. and Matthews, R., 2016. From tokenism to empowerment: progressing patient
and public involvement in healthcare improvement. BMJ Qual Saf. pp.bmjqs-2015.
Roberts, K. and Chapman, T., 2017. Realising participation: elderly people as active users
of health and social care. Routledge.
Rolls, K., and et.al, 2016. How health care professionals use social media to create virtual
communities: an integrative review. Journal of medical Internet research. 18(6).
Stewart, B. W. K. P. and Wild, C. P., 2017. World cancer report 2014. Health.
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Ventola, C. L., 2014. Social media and health care professionals: benefits, risks, and best
practices. Pharmacy and Therapeutics. 39(7). p.491.
Westwood, S., and et.al, 2015. Good practice in health and social care provision for LGBT
older people in the UK. Lesbian, Gay, Bisexual and Trans Health Inequalities: International
Perspectives in Social Work. Policy Press. Bristol. pp.145-158.
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