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HAT303 : Accommodation Management

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Accommodation Management (HAT303)

   

Added on  2020-04-15

HAT303 : Accommodation Management

   

Accommodation Management (HAT303)

   Added on 2020-04-15

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Running head: ENHANCING CUSTOMER SERVICE WITH NEW TECHNOLOGIESEnhancing customer service with new technologiesName of the studentName of the UniversityAuthor note
HAT303 : Accommodation Management_1
1ENHANCING CUSTOMER SERVICE WITH NEW TECHNOLOGIESTable of ContentsTask 1:........................................................................................................................................2Mobility:.................................................................................................................................2Automation:............................................................................................................................2On time and online:................................................................................................................3Mobile learning:.....................................................................................................................3Task 2:........................................................................................................................................4Families:.................................................................................................................................4Leisure guests:........................................................................................................................5Corporate clients:...................................................................................................................5International tourists:.............................................................................................................6Reference:..................................................................................................................................7
HAT303 : Accommodation Management_2
2ENHANCING CUSTOMER SERVICE WITH NEW TECHNOLOGIESTask 1:McuQuarrie is one of the landmark mid-sized hotels in Sydney, which has beenrenowned for their exquisite, loyal and world-class customer service. With the experience of20 years in hospitality service, McuQuarrie is a brand itself and acknowledged as thebenchmark in its segment. Being their consultant, important upgrades that we recommend forMcuQuarrie’s to enhance their customer service, profitability are mentioned below.Mobility:Staffs now do not need to stand behind the desk all the day; they need to address allthe requirement of the visitor, which sometime is tough (Torres and Kline 2013). Thus,mobility is the primary requirement for the Mcuquarrie to develop itself into a better place tolive for the guests. To keep up pace with the emerging technologies, Mcuquarrie need toprovide mobile devices to their staff, which will allow them provide better service. With thefeatures like real-time tracking of the guest’s requirement, it would be helpful for the hotelstaffs to move around the property freely and serve the customer with desired service. Thisfeature is in use in many luxury hotels, but to add some more innovation, we suggest thatMcuquarrie need to provide mobile devices to all the staffs and guests for bettercommunication. Automation:Automation is the need of the 21st century and every workplace is adopting itwholeheartedly (Grifin et al. 2014). For hospitality service, automation has proved to be as aboon owing to its wide range of application and swift services. Using the automation hotelscan introduce mobile delivery services like newspaper delivery, food delivery to the guests intheir rooms, without even calling the service person of the floor (Ivanov, Webster andBerezina 2017). If Mcuquarrie implies this modern technique, then it will bring in clarity in
HAT303 : Accommodation Management_3

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