Scenario – The Metropolitan Hotel.

Added on - 16 Sep 2019

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ScenarioTheMetropolitanHotelTheMetropolitanHotelhasrecentlyhad achangeof managementduetoarecentsaleof its nationalcollectionof hotelsspanning anumberof UKcities.TheMetropolitanchainof HotelsacrosstheUnitedKingdomarewellknownfortheiraffordability and havebeenverysuccessfulin lightofthewell knowninternationalhoteliersprovingtobeastrongercompetitorin thelocal marketshare.Duetothenewacquisition, theowners(theTATAGroupofIndustriesbasedin Mumbai,India) andthemanagementboardof theMetropolitanHotelchain intheUKwishtoimproveupon theiralreadywellrespectedlevelof serviceandaccommodationbyimprovingtheirofferingtothelocal,nationalcommunitiesand alsolooktoattractinternationalinterestfromtouristsand potential businessclientelealike.Currently,theserviceofferedbytheMetropolitanHotelchainhasbeenverypersonaland facetofacewithallits guests.Although,this is awell likedcharacteristicroutinelycommentedand praisedbyits numerousguestsstayingatthehotel,its newmanagementteamfeelit’salso importanttoembracethetechnologicaladvancesthatthehoteland hospitality industryhasavailabletoit.In lightofthis desiretoimproveaccessibilityof services;expandmarketshare;haveagreateronlinepresence;allow foronline reservationstobemade;givestaffand themanagementgreateraccesstohotelinformation systemsboth internallyand securelyfromremoteoff sitelocations;introducetechnologicaladvancestotheircorporateconferencefacilities givingdelegatesand business clientsan opportunitytomakeuseof theirownlaptops,mobileplatformsandusethemseamlesslywiththetechnologyavailabletothem,suchaswirelessprinters,tabletdevicesand projectorsatthehotelithasbeenidentifiedthatthecurrentsystemsand networkswill needreviewingand updating toaccommodatethis newvisionof thefutureforthehotel.Also,on theagendaforimprovementsis tointroduceintegratedin roomservicestoallow gueststohaveaccesstoHotelGuides(e.g.detailsof hotelfacilities,emergencyinformation,menu’sfordining,information about local transportation,local eventsand nightlife).Forbusiness clientsstayingatthehotelit is desiredtheywillhaveaccesstoMicrosoftOfficebasedproductivitysoftwareand secureaccesstotheircorporateemailtoensuretheyarenot restrictedbytheiraccommodation.Forguestsnotonbusiness,it is desiredthatthein roomservicesavailabletothemshould alsomeetwiththeirneedsand expectations.Theenvisagedin roomservicestomeettheirneedshavebeenidentifiedtoinclude aTVService,accesstomusic,ability tosocial networkand haveaccesstothehotel’sselectionof online games.Obviously,thecustomaryautomatedin roomserviceswillalso beavailabletoinclude awakeupcall service,theability toscheduleroomservice,makepaymentsfromthecomfortof theguests’hotelroomwiththeaidof anintegratedpaymentsystem,conciergeservices,alongwithaVoIPtelephoneservice.Thefinal requirementof themanagementand thenewownersof theMetropolitanHotelchain is tolink all citywideMetropolitanHotelinformation systemstogethersothattheycanintegratethedetailsfromall theirinnercityhotelstomanagetheirbookings,reservationsallowing hotelstafftomakebookings,reservationsand transfergueststootheralternativeMetropolitanHotelsiteswithinthecity,andmanagetheoverallservicesbeingofferedtoall theirguestsmoreeffectively.In ordertoaccommodatetheaboveimprovementsit hasbeenidentified thattheITNetworksandCommunicationsoftheMetropolitanHotelwill needtobeexploredin depthand adaptedtoallowforgreaterfunctionalityand accesstoinformationsystemsservicestoflourish in thisdemandingindustryof hospitality.
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