Improving Metropolitan Hotel Network Protocols
Added on 2019-09-16
2 Pages778 Words426 Views
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Scenario–TheMetropolitanHotelTheMetropolitanHotelhasrecentlyhad achangeof managementduetoarecentsaleof its national collection of hotelsspanning anumberof UKcities.TheMetropolitanchain of Hotelsacrossthe UnitedKingdomarewellknownfortheiraffordability and havebeenverysuccessfulin light of the well known ‐internationalhoteliersprovingtobeastrongercompetitorin thelocal marketshare.Duetothenewacquisition, theowners(theTATAGroupofIndustriesbasedin Mumbai,India) and the managementboardof theMetropolitanHotelchain in theUKwish toimproveupon theiralready wellrespectedlevelof serviceand accommodationbyimprovingtheirofferingtothelocal,national communitiesand also looktoattractinternationalinterestfromtouristsand potential business clientelealike.Currently,theserviceofferedbytheMetropolitanHotelchainhasbeenverypersonaland faceto facewithallits guests.Although,this is awell liked ‐characteristicroutinelycommentedand praised byits numerousguestsstayingatthehotel,its newmanagementteamfeelit’salso importantto embracethetechnologicaladvancesthatthehoteland hospitality industryhasavailabletoit.In light ofthis desiretoimproveaccessibilityof services;expandmarketshare;haveagreateronline presence;allow foronline reservationstobemade;givestaffand themanagementgreateraccessto hotelinformation systemsboth internallyand securelyfromremoteoff site ‐locations;introduce technologicaladvancestotheircorporateconferencefacilities givingdelegatesand business clientsan opportunitytomakeuseof theirownlaptops,mobileplatformsand usethemseamlesslywiththe technologyavailabletothem,suchaswirelessprinters,tabletdevicesand projectorsatthehotelit has beenidentifiedthatthecurrentsystemsand networkswill needreviewingand updating to accommodatethis newvisionof thefutureforthehotel.Also,on theagendaforimprovementsis tointroduceintegratedin room‐servicestoallow gueststo haveaccesstoHotelGuides(e.g.detailsof hotelfacilities,emergencyinformation,menu’sfordining, information about local transportation,local eventsand nightlife).Forbusiness clientsstayingatthe hotelit is desiredtheywillhaveaccesstoMicrosoftOfficebasedproductivitysoftwareand secure accesstotheircorporateemailtoensuretheyarenot restrictedbytheiraccommodation.Forguests not onbusiness,it is desiredthatthein room‐servicesavailabletothemshould also meetwiththeir needsand expectations.Theenvisagedin room‐servicestomeettheirneedshavebeenidentifiedto include a TVService,accesstomusic,ability tosocial networkand haveaccesstothehotel’sselectionof online games.Obviously,thecustomaryautomatedin room‐serviceswillalso be availabletoinclude awakeupcall service,theability toscheduleroomservice,makepaymentsfrom thecomfortof theguests’hotelroomwiththeaid of anintegratedpaymentsystem,concierge services,alongwithaVoIPtelephoneservice.Thefinal requirementof themanagementand thenewownersof theMetropolitanHotelchain is to link all city‐wideMetropolitanHotelinformation systemstogethersothattheycanintegratethe detailsfromall theirinnercityhotelstomanagetheirbookings,reservationsallowing hotelstaffto makebookings,reservationsand transfergueststootheralternativeMetropolitanHotelsiteswithin thecity,andmanagetheoverallservicesbeingofferedtoall theirguestsmoreeffectively.In ordertoaccommodatetheaboveimprovementsit hasbeenidentified thattheITNetworksand CommunicationsoftheMetropolitanHotelwill needtobeexploredin depthand adaptedtoallow forgreaterfunctionalityand accesstoinformationsystemsservicestoflourish in thisdemanding industryof hospitality.
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