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Network Protocols for Metropolitan Hotel: TCP/IP, FTP, SMTP, NETBEUI and HTTP
Added on -2019-09-16
The Metropolitan Hotel wishes to improve their services and expand their market share by embracing technological advances. To achieve this, they need to review and update their current systems and networks. The hotel plans to introduce integrated in-room services, link all city-wide Metropolitan Hotel information systems together, and allow for online reservations. To accomplish these goals, they need to utilize various network protocols such as TCP/IP, FTP, SMTP, NETBEUI, and HTTP. These protocols are essential for carrying out day-to-day activities on the network within the hotel. The purpose, reliability, accuracy, and speed of data transmission over the network are important factors to consider.
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Scenario–TheMetropolitanHotelTheMetropolitanHotelhasrecentlyhad achangeof managementduetoarecentsaleof its national collection of hotelsspanning anumberof UKcities.TheMetropolitanchain of Hotelsacrossthe UnitedKingdomarewellknownfortheiraffordability and havebeenverysuccessfulin light of the well known ‐internationalhoteliersprovingtobeastrongercompetitorin thelocal marketshare.Duetothenewacquisition, theowners(theTATAGroupofIndustriesbasedin Mumbai,India) and the managementboardof theMetropolitanHotelchain in theUKwish toimproveupon theiralready wellrespectedlevelof serviceand accommodationbyimprovingtheirofferingtothelocal,national communitiesand also looktoattractinternationalinterestfromtouristsand potential business clientelealike.Currently,theserviceofferedbytheMetropolitanHotelchainhasbeenverypersonaland faceto facewithallits guests.Although,this is awell liked ‐characteristicroutinelycommentedand praised byits numerousguestsstayingatthehotel,its newmanagementteamfeelit’salso importantto embracethetechnologicaladvancesthatthehoteland hospitality industryhasavailabletoit.In light ofthis desiretoimproveaccessibilityof services;expandmarketshare;haveagreateronline presence;allow foronline reservationstobemade;givestaffand themanagementgreateraccessto hotelinformation systemsboth internallyand securelyfromremoteoff site ‐locations;introduce technologicaladvancestotheircorporateconferencefacilities givingdelegatesand business clientsan opportunitytomakeuseof theirownlaptops,mobileplatformsand usethemseamlesslywiththe technologyavailabletothem,suchaswirelessprinters,tabletdevicesand projectorsatthehotelit has beenidentifiedthatthecurrentsystemsand networkswill needreviewingand updating to accommodatethis newvisionof thefutureforthehotel.Also,on theagendaforimprovementsis tointroduceintegratedin room‐servicestoallow gueststo haveaccesstoHotelGuides(e.g.detailsof hotelfacilities,emergencyinformation,menu’sfordining, information about local transportation,local eventsand nightlife).Forbusiness clientsstayingatthe hotelit is desiredtheywillhaveaccesstoMicrosoftOfficebasedproductivitysoftwareand secure accesstotheircorporateemailtoensuretheyarenot restrictedbytheiraccommodation.Forguests not onbusiness,it is desiredthatthein room‐servicesavailabletothemshould also meetwiththeir needsand expectations.Theenvisagedin room‐servicestomeettheirneedshavebeenidentifiedto include a TVService,accesstomusic,ability tosocial networkand haveaccesstothehotel’sselectionof online games.Obviously,thecustomaryautomatedin room‐serviceswillalso be availabletoinclude awakeupcall service,theability toscheduleroomservice,makepaymentsfrom thecomfortof theguests’hotelroomwiththeaid of anintegratedpaymentsystem,concierge services,alongwithaVoIPtelephoneservice.Thefinal requirementof themanagementand thenewownersof theMetropolitanHotelchain is to link all city‐wideMetropolitanHotelinformation systemstogethersothattheycanintegratethe detailsfromall theirinnercityhotelstomanagetheirbookings,reservationsallowing hotelstaffto makebookings,reservationsand transfergueststootheralternativeMetropolitanHotelsiteswithin thecity,andmanagetheoverallservicesbeingofferedtoall theirguestsmoreeffectively.In ordertoaccommodatetheaboveimprovementsit hasbeenidentified thattheITNetworksand CommunicationsoftheMetropolitanHotelwill needtobeexploredin depthand adaptedtoallow forgreaterfunctionalityand accesstoinformationsystemsservicestoflourish in thisdemanding industryof hospitality.
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