EXECUTIVE SUMMARY The present report is based on the entrepreneurial marketing which is concerned with identification and analysis of certain opportunities and threats which will help the unicorn grocery store to acquire a large market share and retention ofcustomers of the company. It has been summarised about various models and matrix which will assist the managers of company to increase their profitability ration and reputation of the firm. The strategies adopted by unicorn grocerystoreswillalsohelpsthemtogaincompetitiveadvantageatboth international and domestic level. To increase the audience on company's website by 10% with the help of social media marketing plan by the next 4 months.In addition to this, company is using online platform for marketing which increase the sale by 2.5%. Also company increase their market share by 3% in the next 4 months. At last, with the help of marketing plan company can increase the social media insights by 20% in the next 4 months.
Table of Contents INTRODUCTION...........................................................................................................................2 1.Marketing Audit............................................................................................................................2 Internal Analysis of Unicorn Grocery.........................................................................................2 External Analysis of Unicorn Grocery.......................................................................................4 2.Objective of the study..................................................................................................................5 3.Target Audience of Unicorn Grocery Store..................................................................................5 4.Social Media Zones And Vehicles................................................................................................6 5.Experience strategy using selected zones....................................................................................7 6.Activation Plan.............................................................................................................................7 7.Manage and Measure....................................................................................................................7 CONCLUSION...............................................................................................................................8 REFERENCES...............................................................................................................................9
INTRODUCTION Entrepreneurial marketing is concerned with small medium enterprises as it aid in exploitation and identification of opportunities in the market for acquisition and retention of customers by adoption of innovative approaches for resource allocation and value creation. The present report is based on the small medium sector enterprise which is Unicorn Grocery which was founded in year 1996 and based at Charlton-cum-Hardy, England. It is owned and controlled by owners and members of the enterprise by application of flat management structure and paying the employees fairly and equally. In the report it has been discussed about the internal and external analysis of the organisation. Also it has been examined about viewpoints of target audience and social media zones and vehicles with the experience strategy. Further, activation plan for the organisation is prepared for four months. Lastly this report consist of proper management of budgets and taking measures for any deviations in the marketing plan(Killian and McManus, 2015). 1.Marketing Audit This is known as systematic, evaluation, analysis of the complex business environment on the period basis(Zimmerman and Ng, 2015). The major components of marketing audit comprises of micro-environment, task environment, marketing strategy, marketing organisation, marketing function, marketing system and many more. Their is brief internal and external analysis of Unicorn Grocery which is given below: Internal Analysis of Unicorn Grocery STRENGTH ï‚·Thecompanymajorlyfocuseson carrying out its business operations in the ethical manner. ï‚·The USP of the company is that it deals insellingorganicbread,dry ingredients,bodyandhousehold productswhichareenvironment WEAKNESS ï‚·Attheinitiallevelofstart-upthe company requires huge investments to growbutUnicornissmall-scale enterprise so, there are limited number of investors. ï‚·The management structure of company is FLAT which means that there is no
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friendly as it main purpose is to do businessintheproductswhichare producedwithminimumprocessing. Also, avoids the inclusion of salt, sugar and animal derivatives. ï‚·The grocery store of Unicorn is formed in such a way that customers can do shoppingefficaciouslyasitincludes kidsplayareaandcomplete information about the offerings of the company along with their benefits and uses(Scott, 2015). ï‚·The members of unicorn grocery are provided with secure employment with equalandfairtreatmentforpaying wages or salaries. ï‚·Some of the products are cultivated on the GREEN ROOF which means that vegetation is done on the roof as it is environment friendly. Also, it leads to heat reduction, energy conservation and lowerthepossibilitiesofcertain diseases such as Asthma. middle level management or manager butcustomersthinksthatthereis someone taking proper care. Also, there is communication gap because of this management structure. ï‚·On the one hand Unicorn shows that it is offering super healthy products but also sells coconut biscuits and deep- friedonionbhajiswhichcanbea weaknessasitaffectsthehealthof customers. Also, this reduces the major base of health conscious customers. ï‚·Their is high storage and delivery cost asthecompanymostlydealsin perishable items. ï‚·Thecompanyisunabletoadopt technological advancements because of limited investment. ï‚·Withtheincreaseinlevelof competition thecompany focuses on attracting customers by keeping prices of lower than the rivalry firms so there are low profit margins. OPPORTUNITIES ï‚·Now-a-days consumers are becoming health conscious so the opportunity for Unicorn isto do expansion of their storesatbothdomesticand internationallevel(Tuten,and Solomon, 2017). ï‚·Currently company's target market is THREATS ï‚·Therearemanycompetitorsfor Unicorn as there is fierce competition inthemarket.Therivalryfirms affectingthebusinessofcompany includesbothsmall-scaleandlarge- scalestores.Someofthemare
general public. Now it can specially targettheinfantchildandsenior citizens by offering products according to their needs and requirements. Sansbury, ASDA and JS supermarkets. ï‚·Their is improper availabiltiy of funds for the company so they are unable to adopt the latest technologies because of this there is shift of consumers towards othercompetitorsusinglatest techniquesforproductionatlower rates. External Analysis of Unicorn Grocery POLITICAL FACTORS ï‚·The company for selling organic food, freshfoodmustcomplywithfood hygieneregulations2006.Also, Unicorn should emphasis on protecting the consumers from various health risks (Martin and Javalgi, 2016). ï‚·ThegovernmentofUKgivesfree market economy with less regulations for small businesses by restricting the growth of large-scale enterprises. ï‚·PlasticTaxhasbeenleviedon companies for minimising the impact of packagingontheenvironmentand encourages grocery retailers to change their conventional packaging process. ECONOMIC FACTORS ï‚·The business of Unicorn will be highly influenced by the economic condition ofthecountryandbecauseof globalisation the company can invest in the international market(Miles and et. al., 2015). ï‚·Theirishugeinfluenceonthe profitability and customer base because UK government has implemented VAT on certain grocery items and some of products are exempted from the VAT. SOCIAL FACTORS ï‚·The social factors has impact on the grocerystoreinUK.Varioussocial TECHNOLOGICAL FACTORS ï‚·Technologicaladvancementshave direct impact on the grocery industry of
factors comprises of values, attitudes, lifestyle, demographic etc. if there are any changes in these factors this leads toeitherthreatoropportunityfor Unicorn. ï‚·Theirischangeinpurchasing behaviour of consumers as now they are focusing on health and standard of living. So, Unicorn offers organic and fresh food stuffs to fulfil demands of consumers. ï‚·Anychangesindemographicsfor examplechangesinagestructure influences the offerings of Unicorn. UK.TheUnicornGroceryStoreif adopts updated technologies than their will increase in market share as well increment in profits as well. ï‚·Tomaintaincustomerrelationship Unicorn provides certain vouchers and alsorestrictthemtoshifttoother competitors. ï‚·UnicorncanadoptRadioFrequency IdentificationDevicewhichhelpsin maintaining records of customers which helps owners of Unicorn for monitoring data for future use. BCG Matrix- STARS ï‚·The products and services offered by unicorn grocery store are healthy and organic food products so this helps to generate cash for the company. If this stage is maintained than the company can achieve cash cows. QUESTION MARK ï‚·Inthepresentcontext,unicornis dealingsomeoftheorganicfood products which are generating cash for the company but the growth potential is slow. This stage suggests that unicorn grocery store must make investments to attain star stage CASH COWS ï‚·If the growth rate of market is slow the unicorn grocery store is generating a lot of cash by selling their products and DOGS ï‚·This part of matrix shows that Unicorn grocery store is selling some of organic and household products and have low
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investment is not much required.market share with slow growth rate. This shows that there is trap for the companyastheisinvestedinthe market. PIMS-This is known as profit impact of marketing strategy which is related to various principles to gain competitive advantage for long term. It is adopted by managers of unicorn grocery store as this helps us in getting empirical evidence of the different strategies which leads towards success at both international and domestic level. It help to attain success by analysing certain factors such as costs, capital investment, quality of product and market position. Porter's Five model- this model is adopted by unicorn grocery store which helps to identify and analysis the various competitive forces which helps to know about their weakness, strengths and ways to remain competitive in the market. The profitability of Unicorn Grocery Store is highly influenced by rivalry firms, new market entrants, customers, suppliers and substitute products. The proper analysis if made by managers unicorn will also help to gain competitive advantage. Mc Kinsey 7S- This is framework which helps to know about the organisational effectiveness by understanding of seven internal factors in the organisation. The elements of this model includes strategy, structure, system, shared values,skills, staff and styles. This is considered as strategic tool for managers of Unicorn grocery store as it helps to remain competitive in the market by achieving long term success. TOWS analysis-It is a tool used by unicorn grocery stores in order to formulate, select as well as compare their strategies. TOWS matrix particularly used by managers in the field of marketing and business administration. With the help of this matrix, company can generate innovate ideas for effective marketing strategies.
2.Objective of the study ï‚·To increase the audience on company's website by 10% with the help of social media marketing plan by the next 4 months. ï‚·To increase the sales of organisation by 2.5% by using social media marketing plan by the end of 4 months. ï‚·To enhance the share of company in global market place by 3% by the next 4 months ï‚·To enhance the customer base by 10% owing to social media plan by the end of 4 months ï‚·To increase the social media insights by 20% with the help of marketing plan by the upcoming 4 months. ï‚·To increase the use of social media such as You tube, Facebook and Twitter as well as discuss the current position and future development. Develop the business in 2 different platforms and where they arrive in the next 4 months. Management team of the company develop their business on two platforms which includes online as well as offline. In the online method, management team of the company start promoting and selling their goods and services to their customers with the help of social media. On the other hand, offline platform is the traditional method of running a business. With the help of online method, company can promote their products at international level. As a result company will be able to attract large number of customers across the world which can help them to increase their market share along with the profitability of company. 3.Target Audience of Unicorn Grocery Store Segmentation-The foremost step is segmentation which is concerned with dividing the overall market into various segments for products offered by the company. The segmentation is done on the basis of Demographic, behavioural and geographical basis. In this part main emphasis is given to needs of consumers rather than other variables. As, unicorn is small scale business the segmentation is done on the basis of income, lifestyles, purchasing behaviour and regional. Majorly Unicorn segment for social media marketing is concerned with people having different lifestyles with similar demands(Nijssen, 2017). Targeting-After segmentation of the market the need for target market arises which is related to area, size, profit and growth rate of each market segment.A target market is a group of customers to whom organisations wants to sell their goods and services.It is generally
categorised by income, lifestyle, age, gender, location of the customer. All these factors highly affect the buying behaviour of consumers.For instance, target customer segment for Unicorn represents those who are health conscious and mainly focuses on quality of products. The main target audience for Unicorn are consumers who want to raise their standard of living in effective manner. As,Unicorn deals with organic food stuff, organic food and freshly prepared food so customers are highly satisfied.With the help of social media marketing plan, company will be able to grab attention from large number of customers which as a result increase their market share within less time period. It is a cost effective technique for promoting product to the target market and more customers will able to reach the stores with the help of social media platforms (Whalen and Akaka, 2016). Positioning-This stage involves developing image in the market among customers and knowing about the perception of customers about the products and services being offered to them. This stage is all about communicating the overall benefits and unique values which will help to maintain the customer base of the company(Whalen and et. al., 2016). Unicorn Grocery Store provides customers with organic food stuffs, and fresh food at low prices with quality products. The company uses various social media marketing tools such as Facebook, twitter, LinkedIn etc. for promotion of its offerings in the marketplace. Strategy- If Unicorn Grocery is using You Tube for promoting their goods and services, they can grab attention from large number of customers. Reason behind this is that, it is one of the platform used by each and every person all over the world. For instance, when an individual start playing a video on You tube, company should promote their brand with the help of advertisement. Unicorn Grocery will be able to grab attention of large number of customers. As a result, it will increase the profitability as well as market share of the company. 4.Social Media Zones And Vehicles Social media marketing refers to the concept of carrying out marketing activities at social media platforms such as Facebook, Instagram, blogs etc(Lodishand et. al., 2015). Their are four zones of for social media marketing which revolves around technology, principles of shared values and relationship with customers. Some of the zones are defined below:- 1.SOCIALCOMMUNITY-Thischannelemphasisoncustomerrelationshipsand customers having common interest. So, social communities are characterised by two-way communication, collaboration, conversation and transferring of experiences and opinions.
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The main reason behind formation of social communities is building and maintaining relationships with customers. The various channels included in social communities are socialmediaplatforms,messageboardsandwebsitesforconsumerreviewsand enquiries.Thischannelhelpstomaintaineffectiveandbetterrelationsbetween customers and members of the Unicorn. For instance, unicorn is using CRM software this will help in viewing purchasing behaviour of the consumers, and understanding about the overallbehaviourofthecustomers.Furtherthisallowscustomerstosharetheir experiences and began socializing with other customers. 2.SOCIAL COMMERCE-This is known as utilisation of social media platforms to aid in buying and selling of products at online basis. Social commerce helps to take advantage of knowing about the shopping behaviours while interactions of consumers during online shopping with their experience. The different channels of social commerce consist of ratings,reviews, customer relationship management and online retail stores which operates on the sites of Facebook(Yang and Gabrielsson, 2017). 5.Experience strategy using selected zones 1.The experience of consumers can be build by wide use of social media platforms so that they become more loyal towards company. 2.To utilise the prevailing applications to build the interest of the consumers. 3.The consumers experience can be enhanced by using games and certain prizes so that customers get whole information regarding what Unicorn Grocery store is all about. 4.Their should be creation of community feel by sharing of items of company on social media channels. 5.To change the layout of the website as per the changing environment so that more and more customers are attracted towards company. 6. 6.Activation Plan The marketing plan of the company must be prepared with the use of social media which will further help in gaining more recognition throughout the internet and social media. Certain promotion techniques must be utilised to increase the recognition of brand of the company in the
market. Also, to maintain the interest of the people in the company sweepstakes and special prizes can be given to consumers(Kilenthong, Hultman and Hills, 2016). New features can be added to the existing products or catalogue of the company. Their should be more advertising campaigns for increasing the knowledge base of consumers. Also, more sharing must be done on Facebook for products of the company so that there is increase in number of customer base on the social media platforms.
7.Manage and Measure The companies performance can be measured for social media channels by knowing about number of followers on social media, communities , likes of consumers on the products of the company, viewpoints of the consumers which can be either positive or negative about products offered by company(Whalen and Akaka, 2016). Also, analysing total check-ins on the website of the company, and total sales of products in the market as this will help to determine the position of company in the market. If there are any deviations after this analysis than certain
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measures can be taken to overcome this situation and build good position in the market.The managers of Unicorn adopted the Profit Impact of marketing strategy which will help to generate more and increased profits at both interactional and local level. Their should be proper management of funds of the company as it is small scale business which has limited availability of funds.The funds must be allocated effectively and efficiently as per the requirements of the company. The budget plan prepared by members of the company should be made after considering all the factors of the internal and external analysis(Lodish and et. al., 2015).It is the duty as well as responsibility of management team of Unicorn Grocery to manage as well as measure whether the will be able to achieve the target or they need more funds or materials. In addition to this, it is also necessary to measure the actual as well as standards decided by company in advance. CONCLUSION From the above report, it has been summarised about the internal, external analysis of the company. It has also mentioned about the effectiveness ofsocial media marketing plan on the business organisation. Further, the insights of target audience for the company has been discussed along with the STP approach for the company. STP is known as Segmentation, targeting and positioning. Also, experience strategies are discussed along with selected social media zones and vehicles. Moreover, the four months social media marketing plan has been prepared along with justification of all marketing decisions taken. Lastly,from the report it can be concluded about the measures to be taken for deviations and management of cost and budget.
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