Errors in Communication Procedure

Running head: ERRORS IN COMMUNICATION PROCEDURE
ERRORS IN COMMUNICATION PROCEDURE
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ERRORS IN COMMUNICATION PROCEDURE
First error:
One inappropriate approach was that the professional hurried into the room without
knowing the details and insights regarding the patient’s case. She was much easygoing and
casual in her communication style and she even summoned the patient with a wrong name of
Mandy. This is in fact one the most unscrupulous move of the nurse as calling patients by
wrong name might possibly influence the dignity and autonomy of the patients affecting their
self-esteem. The nurse in the video not just summoned the patient by the incorrect name yet
in addition rehashed the name of the patient in short form after the patient had elucidated her
name. Studies are of the opinion that patients in such circumstances become frustrated or
disappointed as they develop the feeling that the medical attendant do not respect them and
that they are not dedicated for ensuring their health and well-being. The patient feels
discouraged with this easygoing frame of mind of the nurse and feels that she is weak and
powerless thereby not paying importance to respecting their autonomy and dignity (Eaves &
Leathers, 2017). Such casual and indiscreet approach of entering the room of the patient
without knowing the name of the patient affects the self-esteem and self-respect of the
patients affecting development of therapeutic relationship. Along these lines, a nurse ought to
set herself up in manners by which she can set up effective communication with the patient.
She should be knowing correctly the name of the patient, her expectations and inhibitions,
cultural customs and traditions and others. Regardless of whether the data is recorded or not,
the nursing experts should enquire the patient by expressing enough respect and
demonstrating genuine concerns about different issues faced by them (Defenbaugh &
Chikotas, 2016). This would be helping the patient in feeling that she is in safe in the
presence of the nurse and this would enable them with communicating unreservedly and
straightforwardly with the nurses.

2
ERRORS IN COMMUNICATION PROCEDURE
Second error:
Body posture is one of the most significant nonverbal communication skills that have
the ability to create strong rapport with the service users and support them to defeat fear,
anxiety and tension associated with admission in the healthcare organisations for treatment
(Lorie et al., 2017). In the video, it was seen that the body posture of the healthcare
professional was not suitable for setting up therapeutic communication with the patient. The
approach of the nurse was found to be not only impatient but also fidgety when she was
communicating with the patient and she was not at all relaxed and calm in her approach. She
was by all accounts hurrying through the discussion and she did not give any opportunity to
the patient to talk. This negatively influenced the building up of bond among the professional
and the patient and the patient pulled back herself as she felt the nurse was not at all
concerned. Consequently, while speaking with a patient, it is critical for the professionals to
keep up a body posture and non-verbal communication skills that demonstrate the patient an
important aspect. This aspect is that the nurse is confident, caring and is genuine in her
approach and feeling The professional ought to maintain an "open stance" and she should
demonstrate the patient that she is present there for caring her and attending to her needs, and
are not desperate to go away for accomplishing something different tasks. Not continuing
through a methodical and systemic way and shirting quickly from one activity onto the next
activity in a hurried manner is not the appropriate body language that professionals should
exhibit (Bas et al., 2017). They ought to be quiet and composed in their disposition, keep up a
quiet tone with the patient and should interact with her with undivided attention and active
listening abilities and criticism pursuing two-way communication.