Therapeutic Communication Assignment
Added on 2021-06-17
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Running head: THERAPEUTIC COMMUNICATIONTHERAPEUTIC COMMUNICATIONName of the student:Name of the university:Author note:
1THERAPEUTIC COMMUNICATIONFirst error:One of the most important errors that have been recognised in the communicationprocedure of the nursing professionals was that she was neither empathetic as well ascompassionate. One can provide a good example by analysing the end part of the interaction withthe patient. The patient was quite nervous with her ailment and seemed that she suffered fromanxiety and fear about her situation. In such situation, the nurse did not show any compassionand empathy. In turn, she generalised the diseases with everyone stating that every other womanfaces the issues and did not provide importance on the emotional condition of the patient. Suchan action might make the patient feel that the nurses are not providing importance to hercondition of health and she is generalising the patient with others (Arnold and Boggs 2015). Thismight make her feel disrespected. In this situation, it is true that the words used by the nursecould have been used with better tone and this would have helped to empower the patient. Sheshould have first empathised with the situation and should have told “Madam, I can understandthe anxiety and pain you are going through: but we are all with you and would help you toovercome the strenuous phase (Blais 2015). This disorder is seen to affect many women and theygo through negative phases of life. However, you have to be strong and with effectivepartnership, we will be able to overcome the strenuous phase and come out victorious”.Compassion and empathy in communication help the patients to feel that nurses understand theirsituation and this helps them to trust their professionals and develop therapeutic relationship withthem. This encouraged them to be complaint with the professionals’ interventions and therebyget well quickly.
2THERAPEUTIC COMMUNICATIONSecond error:Another important issue that was noticed was that the body language of the nurse was notat all appropriate. It was seen that she was very much casual in her approach. Such casualapproach made the patient quite uncomfortable although the patient tried not to reveal the signsof her uncomfortable feeling. Moreover, it was also seen that she was a bit restless in hermovement and could not apply a calm and composed manner of communication. She was foundto be very fidgety and such an attitude confuses the patient about the intention of the nurses. Thiscan be very well understood from the scenario where she clearly stated to the patient that shealways forgets about how to handle the sphygmomanometer. Such an attitude is strictlydisregarded as not only an unprofessional conduct but should not be so casually communicatedto the patient as this might create stress and tension on the patient (Betancourt et al. 2016). Thepatient may not develop trust on the ability of the nursing professionals. The professionalsshould develop a body posture that would invoke confidence at the same time of making thepatient feel respected and cared for. It is very important for the nursing professionals tocommunicate in a way through a body language by which the patient feels that the professional isopen to all her queries, conveys and issues. The professional should develop a body language bywhich he can express that he is there for the patient and are not desperate to rush away from thescenario to do something else. This would make the patient feel relieved that the professionalunderstand her issue and would thereby develop confidence on his skills and knowledge oftreatment of patients (riley 2015).
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