Essay | Effective Communication in Business
Added on 2020-03-16
11 Pages3275 Words305 Views
Running head: EFFECTIVE COMMUNICATION IN BUISNESSEFFECTIVE COMMUNICATION IN BUISNESSName of the student:Name of the university:Author note:
1EFFECTIVE COMMUNICATION IN BUISNESSInterpersonal communication skills may be defined as the skills which are used bydifferent individuals when interacting with others. In the fields of business, the terminterpersonal communication mainly refers to an individuals’ capability of getting along withothers at the workplace at the same time of getting assignments and task done. Interpersonalcommunication skills are very important for the establishment or bonding as well as arelationship between the individuals and their colleagues. This often led to mutual exchange ofideas as well as different information and skills. Moreover such skills are also important forestablishment for mutual respect as well as considerations of another individual’s opinions andinput. Workplaces where individuals have proper interpersonal communication can ensure that aproper performance of duties is maintained with right management of tasks and also differentcompletion of assignments. The following essay will mainly show the use of five importantdiagnostic tools to identify any two communication skills. This will be followed by a literaturereview on the communication issues. Proper action plans will be provided thereafter which willhelp me to overcome the two issues successfully. The first tool that I have utilized for identifying my gaps in exhibiting propercommunication skill is the Personal Report of Intercultural Communication Apprehension(PRICA). This tool is mainly helpful to describe the communication skill which is exhibited byme when I want to communicate and interact with people of different cultures. This tool has 14important questions which are usually answered with grading from 1 to 5 starting from stronglydisagree to strongly agree. The marks which are obtained help an individual t be designated aslow, high or moderate intercultural when scores are below 32, above 52 and between 32 and 52respectively (Neulip & Mccroskey, 1997). From this tool, my score was 52 which stated that amhighly intercultural. I have no biasness towards any culture and therefore all colleagues of other
2EFFECTIVE COMMUNICATION IN BUISNESScultures are very comfortable with me. They enjoy my companionship as I appreciate theirinnovative thinking that their cultural preferences provide. I try to learn their language andprovide importance to their inhibitions never being judgmental. Hence, this is a positivecommunication skill that I exhibit.The next tool that I utilized is the Talkaholic scale which mainly states that how much anindividual is compulsive communication. According to this tool, being in a compulsivecommunication does not mean that the individuals are engaged in taking matters which are notwanted to listen by us or in ineffective communication (McCrockesky & Richmond, 1993).Many researchers are of the opinion that individuals who talk more are positively accepted bytheir colleagues and supervisors as they seem to be more competent to them (McCrockesky &Richmond, 1995). They have 16 questions which need to be answered by providing a grade form1 to 5 which range from strongly agree to strongly disagree. After following a particular formula,a score can be obtained which will allocate individuals to being very less talkaholic, borderlinetalkaholic and talkaholic with scores like 30, 30-39 and above 40 respectively. My score is highabout 40 which show that I am truly compulsive talkaholic but I never engage into useless talk. Iparticipate in both formal and informal interactions with colleagues which help me developingstrong bonds with them. Moreover, my transparency and open mindedness is expressed by myinteractions which are respected and loved by colleagues. As I talk with everyone in the team, Ioften is made the monitor by the mentor as he believe I am competent to lead a team with strongbonds. As I am talkaholic, I express my feeling in every case which reflects my inner self whichmakes me more competent and happy at workplace.The next tool that I have used for my assignment on reflection is the Self-PerceivedCommunication Competence Scale (SPCC). This tool mainly helps to help an individual
3EFFECTIVE COMMUNICATION IN BUISNESSunderstand his own competence while communicating in different situations with both known aswell as unknown faces (McCrockesky & Mccrockesky, 1988). This tool has 12 importantquestions which the individual needs to answer from 0 to 100% o marks which will later becalculated by following particular formulas. I had not scored well and this reflects that I am notwell competent in all situations of communication. I noticed that I am only confident and capableof effective communication when in small groups of friends and acquaintances. When suchgroups become large in number, I grow nervous and confused. My confidence all seems to lowerdown. Moreover I am not at all comfortable with taking in large public fronts and also withstrangers. I cannot provide them effective feedback due to lack of confidence and high anxietywhich makes me behave in such a way.The next tool that can be helping me to provide more light on the previously identifiedcommunication issue is the Personal Report of Public Speaking Anxiety (PRPSA). This tool isextremely helpful is making an individual understand how competent they are in the publicspeaking domain making him know his anxiety level (MccRoskey, 1970). This tool mainly has34 important questions which an individual needs to answer with marks from 1 to 5 with 1 beingstrongly disagree and 5 being strongly agree. With the help of the easy calculating formula, thescore of an individual in this domain can be calculated. The score is regarded as high, low,moderate when marks are > 131, < 98 and 98-131 respectively. Form this tool; I understood thatI tend to develop high levels of anxiety when I try to communicate with unknown people or newentrants in the office. I tend to stammer when I give presentations inform of new people due todevelopment of anxiety and lowering down of confidence. This in turn affects my feedbackgiving as well as receiving skills and therefore others may develop negative feelings about me.
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