Interpersonal Communication Skills Report
Added on 2020-04-07
14 Pages3722 Words51 Views
Running head: COMMUNICATION SKILLSCOMMUNICATION SKILLSName of the student:Name of the university:Author note:
1COMMUNICATION SKILLSInterpersonal communication skills can be defined as important factors which each andevery person should try to maintain and incorporate properly in their professional as well aspersonal life (Ramani et al., 2017). Some of the factors of interpersonal communication thatseem to develop and strengthen communication with each others are proper feedback giving andreceiving skills, maintaining clarity in conversations, communicating with empathy andfriendliness, open mindedness as well as effective listening (Hamzah et al., 2016). Individualswho have developed communication skills are found to establish effective relationship with otherthat ultimately help them to reach their intended goal successfully (Kunc, Malpass & White,2016). This assignment will first use 5 different tools that will help to identify two importantcommunication issues that I have which I need to improve over time. This should be supportedby a literature review. Following the literature review there will be an action plan which I wouldfollow in order to develop my poor communication skills. These are represented in a sequentialmanner.The first tool that I have used in order to reflect my communication skills is called thetalkaholic scales. This tool has been found to be very helpful in knowing whether an individual iscompulsive speaker or not. By the word compulsive it might sound negative and it might makethe reader feel that being a compulsive speaker means that the individual talks many unnecessarythings which are not wanted to be heard by others. However this is not true as researchers are ofthe opinion that a person, who talks more, maintains more open - mindedness, transparency andclarity. They are are perceived positively by the members of the team and also by seniors. Thistool usually compels the individual to undertake a series of questions for which he needs to markhimself. This score that he would get would be categorised into three categories. These areborderline Talkaholic,where the score range between 30 to 39, less talkaholic when the score is
2COMMUNICATION SKILLSbelow 30 and High talkaholic where the score is above 40. In this case I have achieved a score ofabout 30 which is suggesting that I am just on the border of being less talkaholic and borderlineTalkaholic. From this set of questionnaire I have realised that I am quite introvert and I do notlike providing feedback as well as receiving feedback. Therefore I have made a negative imageof myself in my workplace for which I am not being able to communicate freely with mycolleagues.The next tool which is used by me for this reflection assignment is willingness to listenDiagnostic tool. This tool is extremely important for judging whether an individual has properlistening skill. Listening skill is very important as it can increase productivity in business andeffectivity in business communication. They reduce miscommunication and also help to growbonds and relationship among different members. This tool has 24 questions which are needed tobe marked by the grading system of 1 to 5 and there is a particular formula which is used tomeasure the score. Scores below 59 shows that the individual has no willingness to listen andwhen the score is above 89 it shows high willingness. Score between 59 and 89 shows moderatewillingness to listen. In this I scored 70 which shows that I am in the category of moderatelistening skills. This is not a very good sign of a business professional as moderate listening willnever help me to overcome any critical situations and become victorious. Rather I might facedifferent kinds of miscommunication and will not be able to grow bonds among differentmembers of the team. Therefore I also need to develop my listening skill.
3COMMUNICATION SKILLSThe next tool that I have used for this Reflection assignment is called the personal report ofintercultural communication apprehension also called Prica. This is helpful for an individual whowants to know whether he has any gap in his intercultural communication skills .This tool has 14important questions which need to be marked with the range of 1 to 5 and then the score is to becalculated with a proper formula. Here there are three categories where the individual will beassigned for being Low intercultural, moderate intercultural and high intercultural when themarks will be below 32, 32 to 52 and above 52 respectively in this tool I found myself to belongto the moderate intercultural group because I gained a score of about 40. This might be becauseI have certain biases which get reflected during my communication with the people from othercultures. Moreover, I am also unsure about how to behave with them as I do not have anyknowledge about their cultural preferences and inhibition point.The next Tool that is used by me is called the tolerance for this agreement scale. This tool helpsto measure the degree to which an individual is able to tolerate other people when they disagreewith what he believed to be true. People who usually score low in this tool is unable to handlemore people disagreeing with him and therefore gets involved in different types of conflicts.Individual who is scoring high in this tool have the capability to deal with more disagreementand thereby can prevent himself from getting into any conflicts. This tool consists of 15questions which needs to be answered with the scoring from 1 to 5. This score is then categorisedinto three important groups of people like people with high TFD, low TFD and moderate TFDwhen the score is above 46, below 32 and between 32 and 46. As I scored here 46, it means that Iam on the borderline of being high TFD and moderate TFD. This means that I am being able to
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