Ethical Dilemmas in Business

This assignment delves into the ethical challenges businesses face through a case study of Miss McTester, an employee at BestPhones Pty Ltd. She discovers faulty circuits in their phone products but must decide whether to inform the company. The assignment requires students to analyze the situation using four major ethical theories: beneficence, least harm, respect for autonomy, and justice. It encourages critical thinking about ethical decision-making processes within organizations.

Business report

Executive Summary
Research is sorted as business arranging and procedure inside SFIA. The exploration
movement is likewise exceptionally compelling IT administration. The communicant creation
and accentuation of commonsense particulars and affirmation criteria in status for the course of
action of information and correspondence systems. Supremacy of the Public Interest individual
will put the interests of the general open over those of individual, business or sectional interests.
By taking the client surveys and criticism in regards to the practices and techniques, moral basic
leadership approach can direct at work environment.

Table of Contents
INTRODUCTION...........................................................................................................................1
Subtask 1 : Career Plan for Classroom/Career Transition ..............................................................1
Subtask – 2 : Case study .................................................................................................................6
A. Ethical dilemma.................................................................................................................6
B. Ethical response ................................................................................................................6
C. ACS code of professional conduct ....................................................................................7
D Ethical decision-making approaches in the IT work environment.....................................7
E Theories of ethical philosophy...........................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
SFIA has become the globally accepted common language for the skills and competencies
required in the digital world. The collaborative development style involves open consultation and
input from people with real practical experience of skills management. This report is in context
to SFIA 6 framework, a career plan for transition into IT profession from graduation will be
developed in this report. The report will also analyse the case study to state ethical dilemma
confronting stakeholders. Furthermore, the report will examine code of professional conduct
along with the identification of requirements.
Subtask 1
Analysis
The skills' framework for the information age (SFIA) is on of the framework created in order
to guide employer and professionals in the communication and information technologies. The
SFIA framework help and support employees to develop various skills needed for their career
growth and development (Beaudry and Pinsonneault, 2010).
Justification
List of activities SFIA Milestone
Information management The Information management
comes under strategy and
architecture category of SFIA.
This activity or skill is
essential for managing the
information in IT
organizations. It is very
important for IT professionals
to develop this skill, it is sub-
categorized as Information
strategy.
The main aim of developing
this activity or skill is to
manage information or data
effectively. The Information
management skill assist in
communicating and
maintaining organization's
strategy in order to manage
important information
(Kellermann and Jones, 2013).
I will be able to develop this
skill by 30 may 2018 after a
one month training in
Information management.
1

System coordination Normally inside a vast
association in which the data
methodology work is regressed
to self-ruling units, or inside a
collective endeavor of
generally free associations, the
coordination of data technique
matters where the reception of
a typical approach, (for
example, shared
administrations) would profit
the association. Builds up,
keeps up and conveys the
association's technique for
overseeing data and the
strategies, models, systems and
techniques important to
execute the methodology.
Facilitates all parts of
administration of the life cycle
of data frameworks
(Dahlstrom, Walker and
Dziuban, 2013).
This skill will help to maintain
awareness of the global
requirement of the
organization and also in
promoting, the benefits of
common approach to
communication and
information technology
deployment will bring to the
business (Davenport, 2013). It
will need me 20 days to
develop this skill as I am good
in system coordination.
Research It is categorized as business
planning and strategy within
SFIA. The research activity is
also very effective IT as it
helps in collecting relevant and
important information which is
useful for the organization.
Sets ask about objectives,
Research is important but easy
to learn skill, for developing
research skill I can practice the
activity till 20 may 2018 which
can help me to be good in
Research activities (Laudon
and Laudon, 2011.).
2

makes suitable proposals for
the hypothesis of funds in
research projects, accept an
important part in the change of
the using affiliation's
investigation methodology,
and manages made by an
examination work. Increments
a valuation for pertinent
research work, and takes a
principle part in capable
activities outside have using
affiliation. Agrees ask about
targets and creates one of a
kind and worthwhile musings.
Makes, reviews and highly
scolds considerations, possibly
driving a little research
gathering, saying vital target
realities and tests and
conveying them through to a
full helpful show, wherever
down to earth and conceivable.
Where basic, plans data
gathering gadgets and
frameworks for both subjective
and quantitative data. Presents
papers at gatherings, makes
papers out of generation
quality, and presents reports to
customers.
3

Innovation This is another skill
categorized in Business
planning and strategy,
innovation is a useful activity
or skill that helps in generating
new ideas.
Innovation is also an important
skill which I will develop
while working in IT
organisation.
Risk management Risk management also comes
under the strategic and
planning category of SFIA.
The planning and
implementing of business
procedures and process for
managing risks in order to
achieve success or integrity of
the organisation is known as
risk management.
Business analysis Sets ask about goals, makes
reasonable proposals for the
hypothesis of advantages in
research wanders, expect a
significant part in the change
of the using affiliation's
investigation technique, and
directs created by an
examination work.
Augmentations a valuation for
pertinent research work, and
takes a primary part in capable
activities outside have using
affiliation (Schwalbe, 2015).
The communicant creation and
emphasis of practical
particulars and
acknowledgment criteria in
readiness for the arrangement
of data and correspondence
frameworks. In order to
develop this skill I will need 2
months, therefore I will be a
good business analyst by 30
June 2018.
4

Agrees ask about targets and
delivers interesting and
worthwhile contemplation.
Makes, reviews and highly
reprimands considerations,
possibly driving a little
research gathering, saying
critical target actualities and
tests and conveying them
through to a full convenient
display, wherever useful and
conceivable. Where basic,
plans data gathering gadgets
and frameworks for both
subjective and quantitative
data. Presents papers at
gatherings, makes papers out
of creation quality, and
presents reports to customers
The deliberate examination,
investigation, audit and
documentation of all or part of
a business regarding business
capacities and procedures, the
data utilized and the
information on which the data
is based. The meaning of
necessities for enhancing
procedures and frameworks,
decreasing their expenses,
upgrading their
5

maintainability, and the
evaluation of potential
business benefits. The
communicant creation and
emphasis of practical
particulars and
acknowledgment criteria in
readiness for the arrangement
of data and correspondence
frameworks.
Subtask – 2 : Case study
A. Ethical dilemma
Miss McTester new about the faulty circuits which have to be sold to BestPhones Pty ltd,
she about the faulty circuits to Mr.Noway but he asked her to keep her mouth shut. Mr. Noway
knew that if BestPhones Pty ltd got to know about this Icvendor Pty ltd will face a big issue, the
company may even get bank corrupt and close. Miss McTester face an ethical dilemma for
choosing an option among the two choices she had, the first was to tell BestPhones Pty ltd about
the faulty circuits second not to tell them (Tallon and Pinsonneault, 2011.). The first choice will
put her job in danger and second choice will result in harming people from the use of phones
BestPhones will manufacture by the faulty circuits. The stakeholders involved in this ethical
dilemma can be mentioned as below -
 Icvendors Pty Ltd
 BestPhones Pty ltd
 Phone users
 Miss McTester
B. Ethical response
The consequences of this ethical dilemma can develop issue for various stakeholders,
Miss McTester had two choices whether to inform BestPhones Pty Ltd about the faulty circuits
or not to inform them. The consequences of both these choices are -
6

Informing BestBuy about the faulty circuits
 The Icvendors Pty Ltd may face Bankruptcy and closure if BestPhones Pty ltd got to
know that they were selling faulty phone circuits to them.
 Miss McTester may get redundant by Mr Noway if she will inform BestPhones about the
faulty circuits
 BestPhones Ptv ltd will lose brand value due to the bad phones as they do not know they
are using faulty circuits.
C. ACS code of professional conduct
As an ACS part you ought to keep up and drive the regard, pride and practicality of being
a specialist. This includes, despite being an average national and acting inside the law, your
conformance to the going with ACS regards.
1. The Primacy of the Public Interest You will put the interests of the overall public over
those of individual, business or sectional interests.
2. The Enhancement of Quality of Life You will attempt to overhaul the individual
fulfillment of those impacted by your work.
3. Reliability You will be clear in your depiction of aptitudes, data, organizations and things
(Tran, Le Ngoc Thanh and Phuong, 2013).
4. Capacity You will work capably and persevering for your accomplices.
5. Capable Development You will update your own capable progression, and that of your
staff.
6. Evident ability You will update the uprightness of the ACS and the respect of its people
for each other.
In a condition of dispute between the characteristics, The Primacy of the Public Interest takes
need over exchange characteristics. This Code of Professional Conduct is pointed especially at
you as an individual master, and is normal when in doubt for your attractive master coordinate. It
is apropos to all ACS people paying little regard to their part or specific topic in the ICT
business.
D Ethical decision-making approaches in the IT work environment.
By taking the customer reviews and feedback regarding the practices and strategies, ethical
decision making approach can conduct at workplace. Each and every stakeholder plays a very
7

crucial roles as they directly and indirectly influence with the business decision and changing
policies and practices (Venkatesh, Thong and Xu, 2012). At the time of taking the business
decision it is very important for the corporation to take the participation of every stakeholder
and consider their contribution. Bin order to maintain IT works environment a workplace,
corporation have to consider each and every stakeholder so as effective outcome can obtain.
E Theories of ethical philosophy
There are major four theories of ethics that is beneficence, least harm. Respect for
autonomy and justice. These all theories assists to the business unit in large manner in order to
carry out the work and activities in ethical manner. By help of justice philosophy individual can
take the decision in right and effective manner. Thus, it can be said that in order to maintain
healthy working environment, it is very important to follow some ethics and value regarding the
business.
CONCLUSION
From this entire report it has been concluded that in order to carry out the activities in
more effective manner individual as well business have to follow some ethics and value
regarding the work. By this case it has been analyzed that ethical dilemma can develop issue for
various stakeholders, Miss McTester had two choices whether to inform BestPhones Pty Ltd
about the faulty circuits or not to inform them. By taking the customer reviews and feedback
regarding the practices and strategies, ethical decision making approach can conduct at
workplace.
8

REFERENCES
Books and Journals
Beaudry, A. and Pinsonneault, A., 2010. The other side of acceptance: studying the direct and
indirect effects of emotions on information technology use. MIS quarterly, pp.689-710.
Dahlstrom, E., Walker, J.D. and Dziuban, C., 2013. ECAR study of undergraduate students and
information technology. 2013.
Davenport, T.H., 2013. Process innovation: reengineering work through information technology.
Harvard Business Press.
Kellermann, A.L. and Jones, S.S., 2013. What it will take to achieve the as-yet-unfulfilled
promises of health information technology. Health Affairs,32(1), pp.63-68.
Laudon, K.C. and Laudon, J.P., 2011. Essentials of management information systems. Upper
Saddle River: Pearson.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Tallon, P.P. and Pinsonneault, A., 2011. Competing perspectives on the link between strategic
information technology alignment and organizational agility: insights from a mediation
model. Mis Quarterly, 35(2), pp.463-486.
Tran, S.T., Le Ngoc Thanh, N.Q.B. and Phuong, D.B., 2013. Introduction to information
technology. In Proc. of the 9th inter. CDIO conf.(CDIO).
Venkatesh, V., Thong, J.Y. and Xu, X., 2012. Consumer acceptance and use of information
technology: extending the unified theory of acceptance and use of technology. MIS
quarterly, 36(1), pp.157-178.
9