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Employability Skills: A Critical Analysis

   

Added on  2020-02-05

16 Pages5519 Words489 ViewsType: 489
Leadership ManagementProfessional DevelopmentDesign and CreativityHigher Education
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Employability Skills
Employability Skills: A Critical Analysis_1

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Set of own responsibilities and performance and own effectiveness against the definedobjectives................................................................................................................................31.3 Recommendations for improvement................................................................................51.4 Motivational techniques...................................................................................................5M1...........................................................................................................................................6TASK 2............................................................................................................................................62.1 Solution for work based problems....................................................................................62.2 Variety of style to communicate at various level in the organisation..............................72.3 Effective time management strategy................................................................................8TASK 3............................................................................................................................................83.1 Role of an employee in their team to attain the shared goal............................................83.2 Team dynamics.................................................................................................................93.3 Alternatives to complete task and attain team goals......................................................10D1.........................................................................................................................................10D2.........................................................................................................................................10TASK 4..........................................................................................................................................114.1 Evaluation of the methods which are used in to develop solution of problems.............114.2 The strategy for resolving problem................................................................................114.3 Evaluation of implementing strategy..............................................................................12D3.........................................................................................................................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
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INTRODUCTIONEmployability skills is a set of achievements, understandings as well as personalattributes which help the individual person in attaining as well as gaining employment and to besuccessful in the business. Employees are assets of business entity which helps in attaining goalsand objectives. By using these skills as well as capabilities of employees it helps in improvinggrowth of enterprise (Jackson, 2014). Organisation can conduct programs like training anddevelopment for their employees which aid in building core competencies. Every manager of thecompany wants those employees which having a good knowledge and skills so that they can dobetter work in the company and by that company can obtain the goals. The present report focusesupon BT Group which performs its operational activities in the telecommunication industry.Higher authorities of BT Group have to focus on skills along with a capabilities of employeeswhich assist in sustaining their competitive advantage. The below mentioned assignmentdiscusses on employability skills and kind of motivational techniques that are used by themanager in increasing motivation among all workers of business entity. Moreover, it alsoexplains about the strategies related to time management as well as communication stylesamong with the strategies which assist in resolving the problems (Ju, S., Zhang and Pacha,2012). TASK 11.1 Set of own responsibilities and performance and own effectiveness against the definedobjectives.HR manager has to set their own roles and responsibilities along with a objective ofperformance which assist in enhancing the growth. Self management is a important factor intelecommunication industry as it helps in managing performance. Being an Assistant HRdevelopment manager, I have some responsibilities towards employees as I have to providemotivation to them by giving rewards or incentives so that they can render best services to theemployees. Moreover, I have to monitor performance of workers by providing feedback. I haveto focus on relations between employees and also help in maintaining trust among humanresource so that conflicts can be reduced among all the staff members of BT Group.Objectives related to performance of assistant HR development manager should berelated with goals of BT Group (Keller, Parker and Chan, 2011). Some goals are:-
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Consumer services - I have to give my best performance in industry so that customer canget effective services as this will help in attracting large number of consumers. Alongwith this, they have to provide high quality services which provide satisfaction to them. Select the right employee - Being the HR manager, I have to recruit employees whichhave best knowledge as well as skills according to their job profile so that staff membersattain the goals. For recruiting employees, manager can give advertisement onnewspaper and social sites and then they have to use appropriate selection process foremployees within BT Group. I have to follow all laws which are related to health and safety of employees so that theoverall performance can be improved. HR manager of BT Group can use some approaches which will help in obtaining goalsand objectives. Being the manager of BT Group, I have to focus on my roles so that performancecan be improved in proper as well as in an efficient manner. These objectives related toresponsibilities of manager in the business entity (Lowden and et. al., 2011). Some of theseperformance objectives are:-Quality Services - I have to provide training to employees so that the staff members canimprove their skills as well as knowledge. On the basis of these core aptitudes, they will be ableto provide qualitative services to their consumers and by that they can attain the targets. Alongwith this, it also helps BT Group in creating a strong base of consumers. Staff members have touse effective communication so that they can easily resolve problems of the service users. Recruitment and selection - For a particular job profile, I have to follow the bestprocedure for recruitment and selection of employees. By the proper procedure, BT Group canable to get killed and qualified workers which will help in gaining competitive advantage in themarket (O'Neil, 2014). Rules and regulations- Being a manager of BT Group, I have to follow all rules andregulations as well as laws which are introduced by regulatory bodies which assist in providingsafe and healthy working environment to employees. When the positive environment created forthe staff members of BT Group then they provide the best quality services to the consumers. Employee relationship- They have to improve relationship among all workers I have tofocus on the team work so that they have to do the proper interaction which can be increasedbetween all the employees. If the relationship gets improved then conflicts will be reduced.
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