Executive Leadership and Governance at Walt Disney: Challenges, Risks, and Mitigations

This report analyzes the leadership and management styles of Walt Disney, the challenges and risks faced by the organization, and the role of the board in mitigating them. It also discusses the regulatory landscape and risk management practices of the company.

Executive Leadership and
Governance

Table of Contents
PART A...........................................................................................................................................3
Organizational culture and role of board.....................................................................................3
Corporate governance..................................................................................................................4
Regulatory landscape and management of risk...........................................................................5
Analysing risks faced by Disney..................................................................................................6
Recommendation, appropriate resources and role of board in managing the top 3 challenges
faced by organization...................................................................................................................7
PART B............................................................................................................................................8
INTRODUCTION...........................................................................................................................8
MAIN BODY...................................................................................................................................8
Task 1 ..............................................................................................................................................8
Leadership and management styles of Disney.............................................................................8
Task 2.............................................................................................................................................11
Leadership for performance of the Disney................................................................................11
Leadership for performance.......................................................................................................13
Task 3.............................................................................................................................................14
Key sources of the information for the launch of new service..................................................14
Performance and factors that affects it.......................................................................................15
Task 4.............................................................................................................................................16
Decision-making and recommendations to improve it..............................................................16
CONCLUSION..............................................................................................................................18
REFERENCES................................................................................................................................1

PART A
Organizational culture and role of board.
There are several forms of leadership styles exist in the world of business and utilized by
the leaders, entrepreneurs, etc. while playing their important roles in an organization. In case of
Walt Disney, leader may prefer to utilize authoritarian leadership style that is characterized by
the control of individual over all judgements and fewer input from team members (Autocratic
Leadership, 2022). It may enable leaders to become an autocratic person who may make choices
based on their decisions and creative ideas as well as rarely accept strategic direction from
employees. It can be said that autocratic or authoritarian leadership style may make employees
more effective in form of obtaining excellent suggestions from leaders who may utilize this term
(Liu, Liang and Chen, 2021). It makes a leader capable to provide useful and strategic directions
as well as suggestions to each employee that may use to achieve specific goal, whether it is short,
long or medium term. Utilization of current leadership form may put positive impact on Disney
in term of retaining skilled people within organization.
Organizational culture-
The workplace environment and overall business culture of Walt Disney is full of stories
that management may share with each employee, that help to boost their morale and confidence
level. They may provide candidates freedom to communicate and collaborate with each other,
which is quite essential for their venture growth and expected success as each stakeholder may
expect that company may grow competitively and productively (Al-Swidi, Gelaidan and Saleh,
2021). In the organization, organizational culture may assure that workers reflect ideals that may
appropriately align with target market preferences as well as employees expectations. It may
follow advocacy organizational culture format that help to retain people and enhance customer
satisfaction.
Main duties of board-
The biggest role or duty of board is to create options policies that may allow Disney to
sustain and run its venture in effective and productive manner. They responsible for varied things
in the company such as to develop and approve business plan, which in return provide a lot of
benefits to them. Board members are also responsible to set key aims and objectives that
employees may achieve in appropriate manner, by conducting effective practices.
Annual report-

In this form of report, the key information about success and decline of Walt Disney may
include that provide appropriate understanding to its stakeholders about the current position and
status of organizational success in the market (Walt Disney Co, 2022).
Corporate governance.
Corporate governance is defined as effective system by which an organization may direct
and control their key functions and other operational activities in appropriate manner. It can be
said that board of members and directions in the companies are accountable for governance or
management of their ventures, as they may hold power to take right and essential decision, which
in turn put impact of success factors, either in negative or positive manner.
Walt Disney may have 10 boards of members including Robert Lger, who is the chief
executive officer and chairman of company (The Walt Disney Company, 2022). He is
accountable to take all the decisions in the firm, that in turn provide unpredictable benefits to
everyone, even customers. He is the steward of one of the biggest media firms and some of the
most beloved as well as respected brands around the world of business. All the 10 board
members are accountable to run overall venture in effective manner as they are considered as
corporate governance system, who may take decision to obtain a lot of benefits by conducting
several activities. They all are highly committed to governance strategic practices and policies
that assure shareholders interest and impact may represent in an independent & thoughtful
manner. Along with conducting above activities, they may take more initiatives related to
business growth in term of monitoring key trends in governance practices that may assure that
venture success is continually meeting customers needs and also its commitment level that is
quite essential and beneficial for them to do that.
In order to gain competitive benefits and smoothly run venture in the market,
organization may prefer to utilize multi-divisional organizational structure as corporate
governance framework, in which all above 10 boards of members are included (Walt Disney
Company’s Organizational Structure for Synergistic Diversification, 2022). This model or legal
format may enable company to manage the growth of its subsidiaries in effective and productive
manner, which is important and beneficial for them to do that. It can be said that employees
while working within multi-divisional structure of company usually have excellent deal of
control over the essential tasks that they are accountable to complete on time, without making
any mistake. With this organizational structure firm may manage its success and growth factors

in effective manner and also take pleasure of adopting key features of the same and that is
flexibility.
Regulatory landscape and management of risk.
Risk management is defined as one of those essential and beneficial procedures that
allow managers and leaders to determine, assess and control threats appropriately to a company's
earning and capital. This process may enable individual person in an organization to eliminate
the reason behind falling venture down and decreasing their profitability (Polinkevych and et.al.,
2021). In case of risk management, Walt Disney board's are responsible to develop the best plan
and utilize approaches that allow them to identify as well as assess, each type of risk that may
put negative impact on organizational growth. According to their responsibilities, they may play
vital role in form of setting risk appetite of the company, which enable them to assure a risk
management concept that help to determine and effectively manage multiple risks on an ongoing
basis. It is fact that each type of risk, whether it is operational, human resource or financial
related put negative impact on organizational progress and success (Dvorsky and et.al., 2021).
Board of members are relied on management in the context of managing and overseeing risk.
They may always engage in risk management process in form of creating a framework that
provide mechanisms for determining risks including any emerging one, and regularly review the
same to eliminate their occurrence.
In the recent time, due to uncertain factors emergence, such as pandemic, risk
management implication is important to consider, because it may enable management to deal
with the worst situations and develop plan to conduct the same practice in effective way. This
process may make everything quite easier for board as they may spot projects in trouble and then
take action to overcome the situation (Barta and Görcsi, 2021). By using the risk management
concept, organization may take pleasure of eliminating risks in form of monitoring the risk
culture of the company that consist with board's challenge appetite and priorities. It may aware
individual person about major challenges and risk that may put negative impact on their
organizational success (Al-Nimer and et.al., 2021). It may lead to decrease organizational
performance, but in short time period, until the board may do not use risk management concept
and process. It can be said that early awareness of major risk or potential issue may give
management power to take better cure of that, as they may manage everything according to risk
management plan, which is beneficial & essential for them to do that.

Regulatory landscape-
Regulatory landscape refer to key decisions to governmental bodies that drive
their attention toward making possible modification within existing laws, regulations
and polices that put direct negative impact on ventures. In the context of chosen
company, this form of landscape is defined as legal challenges that firm may face after
possible modifications in regard to employment, and other laws, that is quite essential
for it to follow.
Regulations such as Equality act 2010, etc. may put negative impact on
organization as it may face specific legal issue such as discrimination to poverty level
wages that is the biggest allegation put on Walt Disney and that may bring
complications for venture. Regulatory terms may put positive impact on firm as well in
term of preventing its venture from other harmful factors that lead to decrease
organizational productivity and performance level.
Analysing risks faced by Disney.
Falling credit rating-
It is one of the biggest challenge that Walt Disney may face in the business world, as its
high debt level led to downgrading credit level (Major Financial Risks Walt Disney Took in His
Career, 2022). It may caution that organizational credit rating may further decrease, that lead to
minimize its profitability, which is not suitable for its rapid growth in the market and competitive
position as well.
Customers retention-
Due to pandemic, organization may face challenge or risk retaining potential customers
as they all are afraid to travel anywhere because of spreading infection that may put negative
impact on their health as well as other family members. It is one of the biggest success factor
when company may retain and acquire new people, which is possible when it may take action to
deal with current situation that has been affected because of pandemic.
Strategic issue-
It is fact that Walt Disney have experienced the major strategic challenges that put
adverse impact on its success in the corporate world. It may drive employees and management
attention toward conducting specific and essential practices that it important to prevent
organization from being fallen down.

Financial risk-
Along with above three, organization may also face this type of issue as Walt's Disney
first studio may went bankrupt that put negative impact on company growth, brand image and
success factors (Disney Outlines Risks To Business, Plans To Raise Fresh Cash, 2020). It may do
not have venture acumen or directions that are necessary to make sophisticated deals that may
put positive impact on success and growth aspects.
Financial stability-
This term also falls under the list of major challenges that organization may face because
of poor financial planning that is quite important for it. Just because of this term, company may
suffer for longer time that lead to decrease its competitiveness and effectiveness in the world.
Recommendation, appropriate resources and role of board in managing the top 3 challenges
faced by organization.
Customers retention, poor financial planning and failing credit rating are the major issues
that organization may face, which is important for management, especially board to directors to
mitigate. In case of lack of financial plan, board may play vital role in form of hiring and
building a better accounting team, among which each candidate is able to develop the best
financial stability plan that help to increase profitability and generate more revenue for company.
A good financial plan, firm may take pleasure of achieving its strategic aims and objectives in
effective manner (Nam and Loibl, 2021). Furthermore, board may take action in regard to other
top challenges or risks such as customer retention. For purpose of achieving this goal and
overcoming the challenge, board may take initiative to prepare a marketing plan, with the help of
their marketing team. It may aid to increase customer base and also help to generate awareness in
the market among people about safety concern that organization may take into its consideration.
It is important for company to focus on customers needs in the recent time that has been affected
due to pandemic. It may drive employees attention toward conducting ethical practices in form
of sanitizing each corner in the firm, where people may reach and have threat of being infected.
In case of third issue, better plan and tactic may overcome the adverse impact as firm
may take pleasure of generating revenue more than last few years or months that is helpful and
beneficial to survive in the market (Kalantari, Pishvaee, and Yaghoubi, 2024). All the
mitigations as strategic actions enable board to obtain and provide unexpected benefits to each

stakeholder and meet their needs, that is important for them to do so, in appropriate and
systematic ways.
PART B
INTRODUCTION
Executive leadership can be achieved by the implementation of various types of
leadership and management styles. This can also help in achieving the effective growth in the
various aspects of the market for the organizations (Leadership, 2022). It helps the organizations
in achieving the successful growth in the management of their employees. The Walt Disney is
one of the largest entertainment company in the world (Disney, 2022). The company provides
iconic and premium quality of entertainment to every person in the world. The report will
explain about the various leadership and management styles that can be used in the organization
for better performance. Furthermore, the report will explain about the types of the leaderships in
different aspects of the organization. The aim of this report is to analyse and various
opportunities and challenges that can come in the course of the business.
MAIN BODY
Task 1
Leadership and management styles of Disney
Walt Disney is one of the most successful organization in the world that successfully
implements and uses the various types of the leadership and management styles in the
organization. The company is gaining a lot of growth in their operations with the help of this
style (Men, Yue and Liu, 2020).
Leadership model
The Authoritarian model- This leadership model explains about the power to control of
the leaders and the employees. This model explains that the Upper level authority and the lower
level authority is very differently staged when it comes to power distribution between the parties.
The Walt Disney has the leadership style of the authoritarian model as there are only the upper

level authority is powerful enough to make the necessary decisions for the operations of the
organization.
Leadership style
The Disney uses the Authoritarian style of leadership in their organization which makes
them to have the control of the decisions and the operations in the hands of the top-level
authority. The employee and the lower group of the organization is not that involved in the
decision-making for the operations of the business. This style has a lot of advantages for the
organization. However, it can be critically said that there are a lot of disadvantages for the Walt
Disney (Cockerell, 2020).
Advantages
 Effective decision-making- The Walt Disney has an advantage of effective decision-
making as they are not required to consult about the decisions with anyone.
 Improved performance- This helps the Walt Disney by making their employees to work
effectively by meeting solid deadlines in the time.
Disadvantages
 Lack of creativity- This style has a disadvantage that there is no creativity and
innovation in the solutions to the problems of the Walt Disney because of the less
involvement of other authorities.
 Less employee involvement- The style makes the employees to feel that they are not
involved in the important decisions of the organizational operations.
Management model
Bureaucratic management model- The model explains about the various aspects of the
organization that makes the impacts on the operations based on the power structure of the
organization. This structure helps in analysis of power in the organization. The Walt Disney
company has the three main power structures traditional power, charismatic power and legal
powers.

Management style
The Disney uses the bureaucratic management style in their management of the day to
day operations of the business. The power distribution is more in the upper level authority and
the organization have the traditional and the legal powers in their organization. There are various
advantages of this model. However, it can be criticized that there are a lot of disadvantages of
this model.
Advantages
 Effective control and management
 Hires specialized authorities and employees
 Helps in better decision-making of the organizational
Disadvantages
 Lack of communication between the employees and the authorities
 Non flexible and rigid methods of working
 Discourages the innovation and creativity while making strategies
Competitors of Disney and their leadership style
The biggest competitors of the Disney is the Time Warner Inc. the company uses the
leadership style of the democratic leadership. This makes the employees and the other members
of the Time Warner Inc. to take part in the decision-making process of the organization. The DC
Universe uses the leadership style of the participative leadership which makes the members of
the organization to work together and make decisions (Offermann and Coats, 2018).
Issues for Disney's future development
The organization has the rigid type of leadership that makes the employees to think they
are not an important part in decision-making of the company. This can create the issues in the
future development of Disney by making the employees to not work effectively on their day to
day operations. This can slow down the growth of the organization by making the operations to
lose the effectiveness and creativeness of the employees.

The Disney is required to implement the techniques that can make the decision-making of
the company more effective. This can help the organization in solving the future problems of the
business that can make the problems in future operations of the Disney.
Abilities to handle business challenges
The Disney is able to effectively handle the challenges in the business that can come in
the future. The company has a lot of the different strategies of the market development and the
product development. These strategies help the organization in facing challenges and achieving
the growth in the market.
The Disney can make various changes in their strategies looking at the strategies of their
competitors that can be beneficial for achieving perfection in the operations of the company.
Sony vs Disney
The Sony company uses the strategy of creating the value focused and technology driven
methods for their operations.
The Walt Disney is also technology driven as they also use the Radio frequency-
technology in their parks and resorts and the operations of their business.
DC Universe vs Disney
The DC universe uses the strategy of making the effective investments in the necessary
areas of their business models.
The Disney company also makes the necessary investments in their parks and resorts in
that are located at the various countries.
Task 2
Leadership for performance of the Disney
Walt Disney has a lot of successful performance indicators that shows that the leadership
of the organization is successfully contributing in the growth of the company. The company has
a lot of objectives that motivates the organization in performing well and achieve it.
Balanced Scorecard model for Disney

The Walt Disney has a lot of potentials in achieving their objectives based on their
performance and the various factors of the company. The various factors can define the
improvement in the performance of the organization and will help the business in achieving the
various strategic objectives of the company (Rennison, 2018).
Financial
The Disney is very successful in operating their business in various countries that makes
a huge contribution to the financial support of the company. The main business sources of the
Disney is media networks, parks and resorts, studio entertainment, consumer products and
interactive media. The organization has generated a lot of revenue from its different divisions. In
2020 the revenue generation from media and entertainment was $48,350 millions and from parks
and products $17,038 millions. The company has seen the growth and downfall in their revenue
generations from 2020 to 2021. The Disney media and entertainment distribution made $50,866
millions in the 2021. The Disney parks, experiences and products made $16,552 millions
(Financial growth, 2022).
Customers and stakeholders
Walt Disney has gained a lot of customers and stakeholders in the 2022 (Stakeholders,
2021). The Disney has a lot of stakeholders in their business the stakeholders are mostly the
communities, business partners, board of directors/shareholders, employees, customers and their
major segments of the business.
Internal process
The internal process of Disney is performing at a very good rate. The performance of
their employees helps the organization in achieving growth and improvements in the day to day
operations of the Disney. The internal environment of the Disney is strong and it is improving
with the time as the company is implementing various new initiatives that gives growth to the
business. The company is increasing the use of solar panels in their premises and making the
employees to use more of the methods that can benefit the environment.
Organizational capacity and growth

The organizational capacity of Disney is at a very good state as the employees of the
Disney are capable enough to perform their day to day tasks more effectively and perfectly
(Technologies 2022). The company also have the best use of technology in their infrastructure as
they use the Radio frequency technology in their parks and resorts.
Strategic objectives of Disney
The organization has a lot of objectives that the Disney is working hard to achieve by
their operations in the global market. The main objective of the organization is to become the
leading producers and providers of the entertainment and the informations to the customers in all
over the world.
Key performance indicators Growth in revenue- The Walt Disney have seen the growth in their revenue generations
from 2019 to 2020. Profit margin- The profit margins of the organization is increased in 2021 as compared
to 2020. In 2020 the margin was 32.9% and in the 2021 the margin increased up to 33.1%
(Margin, 2022).
 Satisfaction of the customers- The customers of the Disney are highly satisfied by the
services of the company that it is providing in the parks and resorts and in their
entertainment division.
Leadership for performance
The Disney can use various types of the leadership styles for increasing the performance
of the day to day operations of the company and achieving their business objectives (Do, and
Mai, 2021).
Values based
The organization can use this leadership approach for achieving the objectives as it gives
directions and motivations to the employees by including values to the strategies both new and
the ones that is established in the organization.
Transformational Leadership

The Disney can use this approach as this helps the organization in making the employees
to bring creativity and innovation in their day to day tasks. This can help the organization in
achieving its business goals.
Sony vs Disney
The Sony is a very successful company in making their operations successful and
achieving their goals as they are trying their best to recruit more of the skilful staff so that there
can be innovation and creativity in the operations of the company.
The Walt Disney hires the more disciplined employees that are more disciplined when it
comes to the day to day operations of the organization.
DC Universe vs Disney
The DC Universe have been successfully heading towards the achievement of their goals
and objectives as they are continuously framing the necessary guidelines in the organization for
governing the behaviour of their employees.
The Disney uses the strategies of strict discipline that requires the employees to be
disciplined when it comes compliance of the rules and regulations of the organization.
Task 3
Key sources of the information for the launch of new service
The Disney company in after looking at the trend of the over the top (OTT) media
services decided to make their entry in this segment. In 2019 Disney launched an OTT platform
called Disney+ as their own streaming service. There are various factors that the board should
have considered before launching this programme (Bhattacharyya and Jha, 2018).
Sources of Financial information Balance sheet- The board members should have considered the balance sheet of the
company to find the information of the current and future financial position of the
organization and its operations.

 Income statement- The board should have considered the income statement of the
organization to find out that how much the Disney can invest in the new services before
launching it
Sources of Non-financial information Market surveys- The board should have considered to make surveys in the market that
what kind of content is getting popular in the market.
 Government policies- The Disney was required to consider the government policies and
act accordingly related to the new services before launching it in the market.
Performance and factors that affects it
The Disney has been trying to compete in the market as the newly launched service is not
known by many of the customers. The company has seen a huge growth in their profits in the
2019. However, in 2020 the company saw lose of $2.8 billions. There are various factors that
affected the profits of the company in 2020. Covid-19- Back in 2019 when the disease was spread many businesses was affected
because of the pandemic. The lock down made a negative impact on the revenue
generation of the Disney because the theme parks and the resorts of the company was
closed and the generation from these sources was completely nil. Infamous Newly launched service- The newly launched streaming service was not so
famous at the time of its launch which made it to face loses in the 2020. The company
kept investing in it without even considering the other factors of the market (Dahlgaard-
Park, Reyes and Chen, 2018).
Comparison with the Performance of its Rivals
The rivals of the Disney has been performing really well in making the profits after the
Covid-19 making the changes in the performance of the company.
Sony vs Disney

The Sony corporation has made $11 billion in the financial year 2020. This is because the
organization is trying their best to provide the services of every customer as they were already in
the entertainment business.
As compared to this, The Disney made a huge revenue generation of $65.3 billions in the
financial year of 2020 (Revenue, 2022). This is because the company has a lot of profits from
their parks and resorts.
Warner media vs Disney
The Warner media made $35.6 billion of revenue generations in the financial year of
2020. in comparison to this, The Walt Disney made $67.4 billions by the revenue generation in
the financial year of 2021 (Revenues of Walt Disney, 2022).
Task 4
Decision-making and recommendations to improve it
Treatment of Disney workers
The Disney company has made a lot of decisions relating to the various factors of the
organization. The company has been affected by the previous decisions of the company that
made the impacts on the future performance of the operations of the Disney (Niu and et.al.,
2021).
The decision that made an impact on the organization was the behaviour of the company
towards its employees. The Disney treats their employees well. But, it can be critically evaluated
that the employees are undervalued and feels like they are not respected in their work. This is
because Disney parks and resorts are one of the main sources of the income generation for the
organization and the visitors and guests are not friendly with the employees. The visitors scream
at the employees and physically harass them and the organization takes no action against it. It is
because the company has the decisions in their business that they are more customer centric in
matters of focusing (Black, 2019).
Considering the ethical leadership concept, it can be critiqued that the Company also does not
take the problems and the recommendations of the workers seriously as they are insulted when
the worker fails to provide comfortable service to the visitors. This creates a negative image of
the organization in the minds of the employees and makes them to quite the job. This type of

decision makes the Disney to face problems now in their operations and growth. It is because the
employees feels like they are bounded to something very strict and rigid. This can reduce the
creativity and innovation of the employees and will not be able to come up with an innovative
solution with their problems (Moriarty, 2019).
Recommendation
There are various issues that the Disney faces in their operations in the current times are
 Resistance of employees in performing according to the commands
 Non friendly behaviour of employees towards the visitors
 Lack of motivation from the side of employees for the work
Various recommendations can be given to the organization for improving the problem
and increasing the growth in the day to day operations of the company: Respect the employees- The organization is required to give respects to their employees
and make them feel like they are not undervalued. This will help the organization by
making the employees to contribute more towards the operations of the company. Provide ease of work- This is one of the necessary thing because the employees are
always in the opinion that there should be ease of work in the organization where they are
working. This will help the organization in achieving growth in the achievement of the
goals and objectives. Give importance to the opinions and feedback- This is important because the Disney is
required to give importance to the opinions of their employees. This will make the
employees to feel that the organization does not take the decisions against the employees
and values the opinions and the conditions of the employees. Create safe working environment- The Disney is required to create a safe working
environment for the employees because the employees feels that they are being harassed
by the visitors in the parks and resorts. This will help the organization in achieving better
staff performance as the employees will be working more effectively on their day to day
operations.
 Encourage better relationship with employees- The Disney is required to encourage the
action of improving the relationships with the employees and resolve the conflicts in a

more moral way. This can help in resolving the conflicts and the problems of the
employees at the lower level so that this will not turn into a big problem for the say to
day operations of the company.
Reference to other companies
The other companies use various strategies that helps them to improve their relations with
employees and build trust in the minds of the employees for the organization.
Sony vs Disney
The Sony company treats their employees really well by providing them equal
opportunities and fair treatment (Treatment of employees, 2022).
The Disney makes their employees to have the disciplined behaviour in the organization
for the operations of the company.
Warner media vs Disey
The Warner media makes their employees to feel respected by involving them in the
decision-making of the projects of the company. In contrast to this, Disney provides their
employees with the complete information of their projects after making decisions for it.
CONCLUSION
Thus, it can be concluded that the organizations can improve the performance of their day
to day operations by improving the strategies of their business and operations. The leadership
style of authoritarian leadership which makes the Disney to have the control on the operations of
the organization and is not required to consider the decisions with the other authorities. The
management style of the bureaucratic management is used by the Disney. The concept of
leadership and management is explained by the use of various theories and model. The financial
data of the Disney explains about the various changes in the performance and improvements in
their revenue generation.

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