Characteristics of Manager for Service Industry

This document provides an analysis of the characteristics required of a manager in the service industry. It highlights the importance of effective communication, creativity and innovation, managing manpower, dedication, leadership and teamwork for success in this sector. The assignment also emphasizes the need for managers to be flexible and adaptable in today's digitalized world.

External Factors
Stakeholders and Customer: Under this, they are regarded as key diving
factors which invest their share on business operation and function and provide their
best effort for an acquirement of profit maximization. AS the market trends changes,
stakeholders and customers need or demand varies which impact directly over Wa-
Pila business decision making process. Therefore, manager or leader must be very
keen to understand or evaluate the requirements of stakeholders, so that firm can
easily fulfil the name and also cope up all emerging challenges which arises within
business environment of company. Moreover, they can bring positive relationship
between superior and subordinate that lead them to attain high proficiency and
productivity.
Managing diversity culture: In context to Wa -Pila, they have diverse
culture of manpower who are different from each other in terms of language,
thoughts, beliefs, views and many more which influence company's management
style in an effective manner. Therefore, WA-Pila leader should be able to manage or
handle its diverse culture of workforce with an aim to generate positive working
environment within business premises. Along with this, it influences them to
determine manpower potentiality and enable them to provide proper training and
development program in order to enrich firm profit margin.
P4 Internal and External factor influencing management style and structure
In an organization, there are various types of factors which directly impact over
firm decision making capability as well as on firm proficiency ratio. Some of the
internal and external style which impact Wa-Pila management style and its
structure are explained below:
Internal Factors
Employee participation: It is one of the best approach which makes
company to become more bright and successful in the near future. However,
providing the facility of sharing feedbacks and reviews are essential aspects of
making useful changes that benefit all participants. Hence, some of the benefit
which Wa-Pila acquire with this procedure that building community, less stress,
greater productivity and higher product quality. Moreover, this approach enable
manager to invite their manpower to take participate in business decision making
process and also in resolving conflict procedure which develops high level of
motivation and encouragement among personnel and they put their best effort for
an accomplishment of organizational goal in an effective manner. However, this
respective service industry implies Maslow Hierarchy model which helps them to
analyses the need or wants of customers as well as employees in order to bring
them high level of satisfaction and motivation. With the application of this theory,
Wa-Pila manpower feel very valued for they give their best participation for an
achievement of long term goals and at the same time it reflects them in enhancing
their market share.
Internal Relationship: This factor is considered as one of the most crucial
part within service industry as it mainly focusses over providing best service to
customer for acquiring increased level of satisfaction them that add value to
company in an impressive manner. However, this element impact Wa -Pila
management style and inspire them to examine employee’s capability or needs
and based on that manager makes a corrective course of action that helps them to
build a healthy relationship as well as improve the overall performance of an
organization in an innovative and creative manner.
Leadership and Management for Service industry

Customer need and review of multi-generational leaders and their characteristics
According to the present scenario of hospitality industry, customer
satisfaction and their involvement plays a vital role as it leads them to obtain
maximization of profit in an effective and efficient manner. However, Wa-Pila
management should be very sensitive and attentive to understand guest’s
requirements and demands, so that they can render them high and best quality of
service and also can cope with all challenges or threat in order to gain competitive
advantage in a better manner. In addition, WA-Pila is such an organization where
various leader’s employs who are different backgrounds, languages, skill, knowledge
for accomplishing organizational pre-determined goal. Each and every leader of
multigenerational who has their own way of carrying out the task and also contain
unique perception regarding customer satisfaction which impact over their decision
making capability. However, there are various characteristics of leadership which is
explained below:
Effective communication skill: It is most crucial ability of leader which leads
them to accomplish their pre-determined goal in a productive manner. However, Wa-
Pila should be unbiased in nature while conveying information or policies to its
manpower in order to reduce confusion among them and create a better working
culture.
Creativity and innovation: For acquiring sustainable proficiency, Wa-Pila
leader must be flexible to adapt latest technologies into their business function which
lead them to gain competitive advantage as well as enrich their survival capability
within competitive marketplace.
Critical review on changes on management style
However, there are several factors around organization environment which
directly impact over their management style as well as on decision making
potentiality. Hence, Wa-Pila manager should take an initiative to examine current and
emerging trends of marketplace and based on that introduce efficacious service in
order to bring high level of satisfaction among customer. Along with this, they should
be flexible enough to embrace innovative technology which lead them to attain high
profitability and productivity ratio.
Characteristics of Manager
Some of the characteristics which Wa-Pila manager requires to survive
within digitalized world are explained below:
Managing manpower: Under this, manager should be able to transparent
to its customer, guest, clients so that there will be less chance of arising confusion
an ambiguity within business operation and function. However, for acquiring
sustainable growth among technological world manger should be updated with all
innovation so that they can improve their performance and can add value to its
brand image in a marketplace.
Dedication: It is one of the crucial role which a manager of service
industry can possess for an enlargement of market share in a productive way as
they must render all kinds of services in a best quality according to customer
requirements and demands. Due to this activity, they can easily develop high level
of satisfaction among customer and it enrich Wa -Pila profitability ratio.
Leadership and Teamwork: As per the current scenario of world, service
sector is one of the fastest growing industry among marketplace. Thus, in regard
of Wa-Pila, its manager should imply all innovative or novel ideas into business
function order to provide best quality of service to guests that brings them in
increased level of profit margin and productivity in an impressive way.
Leadership and Management for Service industry