Facilitating Change in Health and Social Care

FACILITATING
CHANGE IN HEALTH
AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Key factors that drive change in health and social care services..........................................1
1.2 Challenges that key factors bring to health and social care services....................................2
TASK 2............................................................................................................................................3
2.1 Strategy and criteria to measure recent changes in health and social care............................3
2.2 Measure of impact of recent changes on health and social care...........................................4
2.3 Evaluate the impact of recent changes..................................................................................4
2.4 Propose appropriate service responses to recent changes ....................................................5
TASK 3............................................................................................................................................6
3.1 Key principles of change management.................................................................................6
3.2 Explain the changes in health and social care are planned..................................................7
3.3 Assess the monitoring of recent changes in health and social service..................................8
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................9

INTRODUCTION
The report consists of facilitating change in health and care services which means to
adopting and implementing changes in health care to give best services to the customers by
following guidelines given by government. The change is the only constant and the change
should be beneficial for the company, government and as well as the consumers that are availing
the services. This study takes Liverpool home care company as the base of analysis of change
faced by the company in accordance to improving its services in health and care. The report talks
about essential factors that drive the necessity to change and challenges that are faced by this
factors. Further the report depicts strategies to implement change and measure and evaluate the
recent changes in the filed of health and care. It includes the understanding of change
management and principles that drive the change and also the assessment planning of change
implemented.
TASK 1
1.1 Key factors that drive change in health and social care services
Incorporated in Brochure
1.2 Challenges that key factors bring to health and social care services
Incorporated in Brochure
TASK 2
2.1 Strategy and criteria to measure recent changes in health and social care
To implement changes in the working operations requires time and effort. It is essential to
measure changes to find out that it was effective or not. To implement changes quantitate as well
as qualitative data are required. In this quantitative approach uses numerical data to measure the
changes whereas qualitative data uses deep study of the working by observing the working and
tasks being performed.
The criteria used to find out the efficiency of Liverpool Home Care the Care Quality
Commission has drawn out following ways to see that if the working conditions, client abuse,
health and safety issues are being improved or not. The CQC has taken following points into
consideration -
Regulatory inspections – The Care Quality Commission makes sure that it visits the
Liverpool home services on weekly basis to make sure that the treatment to their patients are
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being provided efficiently (Drummond, and et.al 2015 ). To check that the clients have proper
beds to sleep on, proper ventilation, proper food facility and most importantly they are being
treated nicely without any abuse. The CQC makes sure that health and safety issues are being
handled well and as a priority and has not been taken lightly as they used to before. The CQC
talks to the people living there and find out their personal experience and take feedbacks from
them as well to see if they have any issues and concerns. In case the CQC finds out that the
clients are not happy and services are not been providing to them like how it must be, the license
of Liverpool home care may get cancelled.
Quality assurance – Quality assurance means providing the best services to the
customers and hoe they can improve it. To carry on its working operations Liverpool not only
focuses on meeting the standards given by CQC but also improving the s services of the
company to GIN its goodwill and reputation back . To achieve that the process which can be
implemented is to plan a strategy, implement strategy, check it and do it again if its successful.
Self evaluation – It can improve communication and help employees to understand their
skills and help in providing best services according tot he standards set by Liverpool home Care.
It is an inexpensive and cost efficient method and it influence motivation of employees to work
harder and make them realise their expertise.
Feedback and comments from users – The CQC to see that the laws and code of ethics
are being followed by Liverpool or not, the agency take feedback and comment from the users
using their services. They ask them if they are being abused, or are not providing with proper
health and care and are not providing with proper treatment on time, if they are in any case is
unsatisfied then CQC takes action against the organisation.
2.2 Measure of impact of recent changes on health and social care
The impact of changes in Liverpool home care can be measured in a number of ways
which includes survey, 360 degree cycle, interviews, fish bone analysis etc.
People's emotion and opinion is the best way to measure changes. Survey and interviews are the
best way to find out the impact of change. It will help in collecting personalised information, and
human perception and their opinions on the changes implemented. In case the people feel shy
and under confident the the changes can be measured through questionnaires as well by asking
the relevant questions (Dunn, 2016).
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