Facilitating Change in Health and Social Care Management

This presentation discusses the strategy for measuring changes in health and social care, the impact of recent changes in care services, and suggestions for managing the changes.

Facilitating Change in Health and
Social Care Management

INTRODUCTION
 The presentation I based on understanding different between strategy and criteria
and basis on which changes of Beacon edge care home will be managed.
 It will outline impact of recent changes in care services of staff on the basis of
set criteria.

2.1 Strategy for measuring changes in
health and social care
 Strategy and criteria are two different term where strategy one refers tactics of analysing,
implementing, managing and monitoring changes whereas criteria is set standard on the
basis of change is managed with the of strategy.
 Strategy is plan of action which is planned and managed to attain certain aim or
objectives.

MEASURING CRITERIA
The criteria on the basis of which changes of Beacon edge care home will be measures are as
follows:
 Satisfaction of patients and visitors
 Satisfaction of audit team
 Satisfaction of Staff
 Efficiency and improvement in environment of care home.

Two methods of measuring set criteria
Feedback
Advantage It helps in gathering fast transient response at low cost
Disadvantage Less efficient and time consuming

CONTINUE
Key performance indicator
Advantage It promotes visibility of strategic goal which helps in making
analysis of change
Disadvantage Requirement regular measurement to analysis accurate
improvement

CONTINUE
 Key performance indicator: It will help care home in determining improvement in
specific activities according to change. Like staff working ability by comparison
their standard and actual performance.
 Feedback: This will help in collecting view point of visitors and family of patients
over changes. It is most effective for care home because it helps in seeking review
and need of making more changes in staff planning, training, resources and
technological advancement.

2.2 Impact of recent changes in health and
social care as per set criteria
Positive
 In accordance with set criteria of improvement, it is clear that care hoe in managing efficient
changes as per detailed analysis of inspection report.
 The Beacon edge care home have registered manager who look after all legal requirements of care
home according to Social Care Act 2008 which reduced the risks of breach of regulation
 There is a proper record of medicines of patient according to prescription which made effective
medication management in care home.

CONTINUE
Negative
 Staff of care home is still not properly trained for developing patient and nurse relationship
due to which individual lacks appropriate care of service users.
 Social activities are still not properly organised and hold the risk of social isolation for some
patients suffering from Dementia.
 Beacon edge care home now has top management but still staff and middle management are
resistant to decision making of the governing members.

2.3 Overall impact of recent changes in
health and social care
 Impact is mechanism of action that is strategy which is implemented by Beacon edge care
home to manage changes after inspection.
 Evaluation is a systematic determination of changes implemented in an organisation.
 The impact and evaluation of recent change in health and social care organisation is will
be determined on the basis of set criteria that is staff satisfaction, Service user satisfaction,
efficient and effectiveness and environment of Beacon edge care home

STAFF AND PATIENT SATISFACTION
 In first visit of inspection, it was evaluating that staff was pleasantly involved with patient
but there was no patient risk assessment and verbal communication which could have been
dangerous for treating patient with dementia. However, in last visit it was seen that staff was
handing each patient by assessing to individual care and specialist needs.
 In first visit of inspection it was determined that some patients were involved in social
activities but on the other hand, there were patient who were sitting isolated from activities
and care. The denial of services user to food and medication was also seen.

Efficiency, Effectiveness and Environment
 In first unannounced inspection of Beacon edge care home, it was determined that there
was lack of medication management, staff training, informal environment, no compliance
with Social Care Act 2008 which led to breach of regulation. Apparently, in last
unannounced inspection it was clear that care home has recruited potential staff to manage
patient centric services. Moreover, there was registered manager who was looking after all
legal requirement in order to maintain efficient of all recommendation made in last
inspection.

2.4 Service response to recent changes of
social and health care
 Facilitating changes in health and social care is essential for managing patient
safety and satisfaction.
 In accordance with inspection and identified issue, it is analysed that there are
various changes which needs to be managed according to environmental and
efficiency of care home.
 As per the evaluating the major issues in Beacon edge care home were staff
services and management, lack of decision making and leadership environment
and lastly patient centred care.

SUGGESTION
 As per the issues, some recommendation can be made to team leader for managing problems and
increasing services response which are as follows:
 It is important for the team leader to focus on medicine management which can be attained by
make individual care plan of patient with their speciality needs, medication, hydration and dietary
requirement. This is the best approach which will help Beacon edge care home in managing
service response.
 The care should focus on organising regular training for employees, this will help in reducing
staff resistance and will helps in making optimum utilisation of resources and managing
satisfactory functioning of staff.

CONCLUSION
 It outlined critical discussion over Strategy for measuring changes and over all
impact of change sin care home which are managed on the basis of case study.

REFERENCES
 Davidson, L. and et. al., 2012. Peer support among persons with severe mental
illnesses: a review of evidence and experience. World psychiatry. 11(2). pp.123-128.
 West, M.A. and Lyubovnikova, J., 2013. Illusions of team working in health care.
Journal of health organization and management. 27(1). pp.134-142.
 Macinko, J. and Harris, M.J., 2015. Brazil's family health strategy—delivering
community-based primary care in a universal health system. New England Journal of
Medicine. 372(23). pp.2177-2181.

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