Facilitating Change in Health and Social Care

This report explores the key factors that drive changes in health and social care services, evaluates the overall impact of changes, and discusses appropriate service responses and monitoring methods in Liverpool Health and Social Care.

FACILITATING
CHANGE IN HEALTH
AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Q1) Key factors that drive changes in Health and Social care services......................................3
Q5)Evaluation of the overall impact of changes in Health and Social care services..................4
Q6)Appropriate services responses to the recent changes in health and social care services.....4
Q9)Assessing how to monitor recent changes in Liverpool Health and Social care .................5
COCNLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
The concept of change is linked with the organization development as through this it
becomes easy for every business enterprise to carry out its different operational activities in an
effective manner. Further it can be said that health care organization carries out their operational
activities in order to render effective services to its customers(patients) which in turn lead to
development(Grol and et. al 2013). For carrying out the present study the company which is
being taken into consideration is Liverpool Health Care NHS trust. It is one of the community
health NHS trust and it provide controversial services for people who range between 65 to 98
years old. In this report learning will focus on the factors that drive changes in Liverpool health
care services and on the overall impact on the recent changes in health and care services.
Moreover appropriate services response to recent changes and how to monitors those changes in
Health and Social care services are also specified in this report.
MAIN BODY
Q1) Key factors that drive changes in Health and Social care services
On analysing the CQC( Care quality commission) report of Liverpool Health care NHS
trust it has been founded that there are various key factors which drive changes within enterprise.
Among all, one of the important factor which drive changes within organization is related to
high demand for health and social care services. The demand for Liverpool home care services is
increasing rapidly as it is being seen that some new diseases is being introduces from age group
of 65 to 98 years of old people. Thus, with the aim to deal with such demand of service users an
enterprise has to brought varied changes in this existing system. Therefore such aspects affects
business when they don not possess adequate resources with respect to accrued demand of their
patients. However in order to meet such type of practises, it is being required by Liverpool
Health Care Service to carry out change in its existing service management related policy in an
effective and efficient manner. Similarly if it is not done then organization goal of delivering
excellent quality of services to their patients cannot be met by then in an efficient manner. One
of the important factors which is being listed by CQC to Liverpool is legislation which has a
consequential influence on health and social care services. It is being founded that government
legislation are constantly emerging as they search for ways in order to advance health and social
care services. One of the legislation passed by government is Health and Safety at Work Act in

1974 and this was initiated so as to cub the rising number of accidents in service provisions. As
this Act aimed in protecting the individual receiving health and social care services from harm.
Thus, with warning CQC highlighted to the services provider of Liverpool that they should be
more diligent in the quest of rendering services by ensuring observation of the health and safety
measures, else-wise the care home will be closed down.
Q5)Evaluation of the overall impact of changes in Health and Social care services
In working of Liverpool health and social care, number of changes has taken place and
modification were also concerned by newly appointed home manger of Liverpool home care by
taking into consideration various factors like health and social care Act, focus on inter personnel
working, changes in regulatory body, community care etc. This changes must be modified in
working and improvement of health and social care services and if the firm will not follow up
such modification then the organization might have to suffer from various legal issues which can
effect its operation (McSHERRY and et. al2012). As per case scenario if such changes are not
being made by Liverpool home care then the care home will be closed down. In addition to this
CQC have also suggested to Liverpool home care make improvement in interpersonal working
by taking into consideration needs of patients and employees. It assist organization to build
improved relationship with its employees as well as users by identification of their needs.
Therefore to render better health condition to its patients UK governance is motivating Liverpool
home care to supply free services to below poverty line people under special preprograms.
Moreover Liverpool home care has also started home visit care programs so that old age patients
can attain services in an efficient and easy manner. Thus, such modification in health and social
care sector has facilitated Liverpool home care to overcome issues and to reduce the waiting time
as well.
Q6)Appropriate services responses to the recent changes in health and social care services.
Various types of service responses are associated in respect with the changes in health
and social care rendered within Liverpool home care. This responses can be related to the
management, staff, service users and other member of the business too. Therefore it is being
identified that Liverpool home care has rendered great responses to leadership which facilitate
updated policies, procedure and changes(Miller and et. al 2012). Health and social care
organization like Liverpool has focused on number of changes in context of procedures and
policies. This has helped them to enhance their quality of services and work effectiveness. In

addition to this firm has also developed their feedbacks systems too so as to attain advanced
information in respect of users perception towards services. For example with the help of
feedback system the newly appointed deputy home care manger of Liverpool came to known that
they employees were not convenient with their working hours. Thus, taking the needs of the
employees organization has changed the working hours so as to make effective use of feedback
system. Moreover Liverpool has also focused to keep suggestion box as well within the firm, so
that the patients and other customers can give up their respective view points in respect of their
experiences and the changes that need to be done through suggestion box(Prochaska, 2013).
Additionally through interviews, and by noticing the waiting time of customers ,management can
make changes so as to reduce waiting time of the customers. For example Staff of Liverpool has
started visiting home to home in order to render services to the old one so as they don't have to
waste much of time while waiting in line in the firm. Furthermore, Liverpool home care has also
organised various session so as to encourage workforce to have proper sharing with management
about issues. Thus, it has lead to improve the relation with employees and motivated
management to work more corporative manner in order to meet supply in health care services.
Q9)Assessing how to monitor recent changes in Liverpool Health and Social care
To have reinforced monitoring there are various methods like survey, feedback, data
analysis and group forum which can be used by Liverpool health and social care service sector.
In feedback department can gather data with the help of formal and informal sources. For
example, department can ask their users through feedback about operation and their experiences.
Thus, it will assist in having amended discovery of transformation due to alteration(Slade and et.
al 2014). Therefore it will make realize about the necessity of patients and about the staff
members in an appropriate manner. In addition to this by measuring and monitoring with the
help of evaluative research survey so as to make evaluation about the effectiveness of rendering
quality services to its customers. Thus, if evaluation report that effectiveness is poor then
accordingly organization can make changes so as to render better and appropriate services to its
patients(World Health Organization, 2014). Additionally, Liverpool can acknowledge waiting
response times of the patient as well so as to measure the efficiency level of an organization. If
waiting time is more then accordingly company have to make changes like by delivering services
by visiting home to home. Thus, it will helps in increasing the overall efficiency level of an
organization.

COCNLUSION
From the above specified report it can be concluded that health and care organization like
Liverpool must look out aspects, strategies and issues which can prove to be successful , not only
from the organization point of view but also in terms of financial benefits and other benefits
associated with workers, service users and other staff of an management. In addition to this it
can be said that changes can also render support to improvement in working condition of health
care sector.

REFERENCES
Books and Journals
Grol, R.and et. al 2013. Improving patient care: the implementation of change in health care.
John Wiley & Sons.
Laranjo, L.and et. al 2014. The influence of social networking sites on health behavior change: a
systematic review and meta-analysis. Journal of the American Medical Informatics
Association. 22(1). pp.243-256.
Manners, R.A., 2017. Professional dominance: The social structure of medical care. Routledge.
McSHERRY, R.O.B.E.R.T.and et. al2012. The pivotal role of nurse managers, leaders and
educators in enabling excellence in nursing care. Journal of Nursing Management.
20(1). pp.7-19.
Miller, T.and et. al 2012. Ethics in qualitative research. Sage.
Prochaska, J.O., 2013. Transtheoretical model of behavior change. In Encyclopedia of behavioral
medicine (pp. 1997-2000). Springer, New York, NY.
Slade, M.and et. al 2014. Uses and abuses of recovery: implementing recovery‐oriented practices
in mental health systems. World Psychiatry. 13(1), pp.12-20.
World Health Organization, 2014. Social determinants of mental health. World Health
Organization.