Analysis of Health and Social Care Literature

The assignment provided is a compilation of literature related to health and social care. It includes articles and research papers on topics such as occupational therapy, mental health, consumer empowerment, and quality of life instruments. The document also features a handbook for action research in health and social care, insights on delivering integrated care and support, and resources on facilitating behavior change. The summary provides an overview of the literature and highlights key points related to health and social care.

Facilitating Changes

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in Brochure...................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Devise a strategy...................................................................................................................1
2.2 Impact of recent changes.......................................................................................................2
2.3 Overall impact of changes.....................................................................................................3
2.4 Appropriate service response................................................................................................4
TASK 3............................................................................................................................................4
3.1 Key principles of change management.................................................................................4
3.2 Changes in health and social care are planned......................................................................6
3.3 Monitor changes in health and social care............................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In business entity, changes are to be made by using correct and relevant procedure. It is
process in which transformation of current condition into future situation become possible so that
they can increase their opportunities. Staff members of firm have to capture possibilities and
make changes in their treatment services which they are providing to their consumers (Clinical
governance: implementing a change in workplace practice, 2016). In health & social care,
management have to make positive changes in their services so that developments or
improvements can be done in a proper manner. Force associate have to maintain their relation
with consumers as for them it is necessary to deliver satisfactory services. Present report is based
on Local action for disabled (LAD) which is a business entity that running their residential home
care as well as other facilities to individual person who are disabled. This investigation contains
factors which assist in driving changes in health as well as social care.
TASK 1
Covered in Brochure
TASK 2
2.1 Devise a strategy
Staff members of LAD have to adopt appropriate and significant system which will assist
in monitoring changes so they have to implement strategies which will aid in reaping best results.
After implementing plan of action, employees of LAD have to check, analyse as well as
evaluated them so that they can compare progress and according to that they can attain goals and
objectives (Andrews and et. al., 2013). For improving residential care home operations,
strategies should be made and Denise have to use that. The monitoring system have to manage
all services which they are providing to person who are suffering from diseases and this having a
effective measurement of influence of changes includes:
 Local actions for disabled have to boost their mechanism and also have to use appropriate
tools so that they can collect or gather best information and have to make correct
strategies for collecting data (Delivering integrated care and support, 2016).
1

 They have to adopt appropriate tools and have to analyse records of person who are
taking treatments. If they want to do personal interactions from their employees, then
they have to do evaluation of perception of staff so that they can accomplish targets.
 Manager have to deliver proper training to their staff members so that best treatment
should be provided by them and appropriate data should be collected which is reliable
and valid (Antheunis, Tates and Nieboer, 2013).
 Manager of Local action for disabled have to collect information in a systematic as well
as proper manner and in this no biasness is there. For this approach planning is necessary.
 Final step is to analyse data which is collected by them. They have to clearly define
problem, nature of obstacle as well as causes of that situation that why it is arises.
These are strategies which they have to use for improving their services and by adopting
these they can make changes so that staff members of LAD cannot face any issues and attain
success in health and care sector. Along with this they can upgrade their technology and improve
their service delivery (Best and et. al., 2012). They can measure their performance by using
appropriate methods which includes survey, plan-do-check-act, focus group, fish bone analysis,
questionnaire etc. By using these methods, they can improve their consumer satisfaction which
assist in providing services effectively as well as efficiently. This will aid in decreases cost as
well as attaining benefits by delivering better services to patients.
2.2 Impact of recent changes
It is a process which assist in gathering information along with acquiring subjects so that
they can fulfil needs of service user. After making changes they can provide best services then
this will become helpful to them to attain leading position in healthcare sector. Denise have to
appropriate process so that they can move residents. Impact of health and social care includes
that employees of LAD have to use health and safety act, 1974 which assist in reducing number
of accidents as well as aid in minimising people from harm. Managers have to take care of their
staff in case of health, safety and welfare (Chassin and Loeb, 2013). Updated technology should
be used by them as it is an important factor which creates changes in sector of health care. For
sending information they can use e-mail to receive data and maintain policy so that staff
members cannot face any issues.
2

2.3 Overall impact of changes
The necessities of general population are not sorted out in view of new changes that beat
flow of funds into health care. Managerial bodies have exhibited usage of criminal records to
consider authentic reason of those individuals who work in Local action for disabled or other
business organisation of prosperity and social organizations, paying little mind to whether those
individuals done any wrongdoing or any kind of abuse and besides it, introduction of safe
guarding of unprotected adult. This has moreover raised care and handiness of protecting
safeguarding overall public including elderly (Coleman and et. al., 2012). Staff members from
communicated division on completing planning will be in a better position than realize course of
action of affiliation and system of component that they have taken after.
Introduction of advancement has also extended ampleness viability of staff in part and
moreover helps in record keeping. Impact of development has brought usage of different
procedures which has upgraded health of customer and provider also disposing of massive
differentiations to organizations of human administrations. It also empowers on most ideal
approach to move and handle customer of organization in reasonable and protected way.
Profitability of an affiliation: Efficiency is necessary which infers how fruitful an
association is to achieve its targets (Creek and Lougher, 2011). Every company should be more
intense in the wake of revealing any enhancements whatever it essential change, change in
referral structure or development of local actions of disabled. Definitive capability generally
relates to use of resources for fulfil most perfect outcome which suggests measurement of
benefits an affiliation uses as a piece of demand to make a unit of yield. An affiliation that
extends its advantages in progress without misuse is a viable affiliation.
Referral rates: This referral structure in restorative administrations suggests having an
association between a basic social protection provider and a more hoisted sum facility in midst of
trade and arrival of a patient (Deci and Ryan, 2012). In UK, General Practitioners (GPs) are fit to
see and for fundamental analysis of disorder of a patient. If they disregard to dissect or give a
response for patient, by then service user are sent to bigger sum recuperating office where they
are managed by the master authorities.
Holding up and response time of the patient is still basically high and the division of
healthcare has been re-sorted out. General holding up and response time is falling well-ordered
as local actions for disabled. Furthermore, they have needed to work close by the private
3

specialist's offices to give the fast and most perfect care to patients (Facilitating Behavior
Change, 2012).
2.4 Appropriate service response
The below mentioned are the ways that will empower unmistakable divisions which is
need to give respond to movements and moreover they can give demand to review recognized
conditions which consolidates planning. A honest to goodness system or timetable to be made
sense of how to give reasonable session of arrangement to staff as for structure, strategy and
methodology used as a piece of working and mechanical assemblies in business. Local actions
of disabled needs to give most ideal learning condition and lifestyle and obligations to be
performed. Change of organization structure. In this association they need to manage structure
which should be refreshed in time (Fotaki, 2011). Pros which are related to concerning zones
should moreover be enrolled in organization gathering. Another is change in sorts of rigging.
Gadgets, instruments and sorts of rigging which is used as a piece of LDA should be changed
and invigorated advantageous and moreover latest and imaginative devices should be utilized. In
addition to this is communication plan. In this they have to transmit correct information so that
proper services should be provided by them. They have to make changes in their structure of
management so that they can deliver best treatment to their patients. They have to provide
employment to their new staff which will helps them in making changes by using new ideas and
providing qualitative services and improve satisfaction level (Grajales III and et. al., 2014).
TASK 3
3.1 Key principles of change management
There are some principles which assist in doing change management includes:
 Create urgency: For alteration to happen, it aids if entire association truly needs it. Build
up a feeling of criticalness around the requirement for change. It is very typical for
enterprise to show share poor statistics of sales as well as increase competition (Hasson,
Blomberg and Dunér, 2012). Thus, it is necessary for a firm to determine their threats and
develop opportunities, so that they can improve their revenues.
 Form a powerful coalition: It is needed for manager to convince each and every people
in organisation that modifications are essential. For this, there must be strong leadership
4

and along with this, management have to support their employees. Hence, it is necessary
to bring everyone together for success and development of affiliation.
 Create a vision for change: When manager starts thinking about alteration, then it is
must that, he or she has an effective thoughts and solutions for their business. Thus, it is
needed to link it with organisation's vision, so that people can get it easily. It will also
provide direction to them regarding their work (Hutchison and et. al., 2011).
 Communicate vision: When company decide their vision, then it is essential for them to
communicate about it to their workers so that they can help their superiors to achieve
them effectively as well as efficiently. They can conduct meeting for above stated
purpose. Additionally, it will assist them in their decision making process as well as
resolve any issues.
 Remove obstacles: When manager is following all above points in their firm for change
management, then some problems may arise. Hence, it is needed for employer to evaluate
performance of their labours on regular basis and if any obstruction arises eliminate it
(Lober and Flowers, 2011).
 Create short term wins: If association continuously grow, then it will work as a
motivation for each and every member in firm. Superior can set short term targets for
their staff members, thus, they can attain it in an effective as well as efficient manner.
Additionally, it is essential to identify pros and cons of their projects also.
 Build on change: Employer has to take time to celebrate their achievement because
sometimes they declared their success very soon. For this, they need to set targets and
objectives for their firm (Makai and et. al., 2014).
 Anchor changes in corporate culture: For modifications, every people in the firm have
to make efforts so that they can achieve success as well as growth. Along with this,
leaders have to support their workers, which will provide them motivation and they can
perform their task more adequately. Manager can also give training to their staff members
for their development.
5

3.2 Changes in health and social care are planned
When manager of local actions for disabled doing proper planning for making changes.
Staff members have to provide best facilities to their patients which will assist in providing
proper satisfaction to their consumers. For improving health needs of patients has to be identify
so that they can avail their services. When changes done in social care then these changes depend
on society and in this involvement of employees is necessary (McKeown, Malihi-Shoja and
Downe, 2011). They have to implement the plan in a better way so that they can improve their
operating activities and deliver best services to them. There are distinctive activities which they
can carry out includes that stakeholder analysis can be done. Along with this communication can
be done in an effective ways by using appropriate channels. They have to develop and improve
their services and provide motivation to their staff members which will succour in fulfilling
needs and wants of them. Manager of LDA have to adopt correct and relevant management style
so that they can manage all work and also provide guidance to their subordinates which will
helps them in delivering better treatment to their patients.
3.3 Monitor changes in health and social care
Manager of local action for disabled have to monitor changes in healthcare so that they
can offer better services to their patients (Munn-Giddings and Winter, 2013). They can do
evaluation by using different methods and techniques which includes survey, consumer
satisfaction, measures of efficiency which includes cost benefit, referral rate etc. They can
monitor changes by conducting survey so that they can analyse it is correct or not or any other
changes wants to be improved. Manager also can identify consumer satisfaction rating which
will aid in improving services which are provided by them to their patients. They have to
evaluate consumer as well as staff satisfaction so that they can identify areas that needs to be
improved. If they are providing services with efficiency, then this will helps in measuring or
monitoring the changes by using distinctive tools and techniques (Murray and et. al., 2012). They
can do cost benefit analysis which assist in delivering better treatment which will assist in
reducing cost to attain maximum revenue. They can also take in use waiting and response time
technique which aid in collecting correct information for satisfaction of consumers to reap
success in health and social care sector.
6

CONCLUSION
After summing up report, it has been interpreted that changes in companies who are
working in health and social care is necessary for providing better services to their consumers
and this helps in increasing satisfaction level. In Local action for disabled, they have to make
necessary changes whether it is in political factors or legal factors. While providing better
services to person who are suffering from diseases have to use updated technology so that they
cannot face any issues in attaining success. For making changes, they have to adopt different key
principles which will helps them in providing better services in residential care home. Employees
of LAD have to use proper direction by using distinctive methods which assist in monitoring
changes which are used by firm. Staff members of firm have to plan for change and that should
be implement to attain good results.
7

REFERENCES
Books and journals
Andrews, C. M. and et. al., 2013. Social work and implementation of the Affordable Care Act.
Health & Social Work. 38(2). pp.67-71.
Antheunis, M. L., Tates, K. and Nieboer, T. E., 2013. Patients’ and health professionals’ use of
social media in health care: Motives, barriers and expectations. Patient Education and
Counseling. 92(3). pp.426-431.
Best, A. and et. al., 2012. Large‐system transformation in health care: a realist review. Milbank
Quarterly. 90(3). pp.421-456.
Chassin, M. R. and Loeb, J. M., 2013. High‐reliability health care: getting there from here.
Milbank Quarterly. 91(3). pp.459-490.
Coleman, E. and et. al., 2012. Standards of care for the health of transsexual, transgender, and
gender-nonconforming people, version 7. International Journal of Transgenderism.
13(4). pp.165-232.
Creek, J. and Lougher, L., 2011. Occupational therapy and mental health. Elsevier Health
Sciences.
Deci, E. L. and Ryan, R. M., 2012. Self-determination theory in health care and its relations to
motivational interviewing: a few comments. International Journal of Behavioral
Nutrition and Physical Activity. 9(1). p.1.
Fotaki, M., 2011. TOWARDS DEVELOPING NEW PARTNERSHIPS IN PUBLIC
SERVICES: USERS AS CONSUMERS, CITIZENS AND/OR CO‐PRODUCERS IN
HEALTH AND SOCIAL CARE IN ENGLAND AND SWEDEN. Public
Administration. 89(3). pp.933-955.
Grajales III, F. J. and et. al., 2014. Social media: a review and tutorial of applications in
medicine and health care. Journal of medical Internet research. 16(2). p.e13.
Hasson, H., Blomberg, S. and Dunér, A., 2012. Fidelity and moderating factors in complex
interventions: a case study of a continuum of care program for frail elderly people in
health and social care. Implementation Science. 7(1). p.1.
Hutchison, B. and et. al., 2011. Primary health care in Canada: systems in motion. Milbank
Quarterly. 89(2). pp.256-288.
Lober, W. B. and Flowers, J. L., 2011, August. Consumer empowerment in health care amid the
internet and social media. In Seminars in oncology nursing (Vol. 27, No. 3, pp. 169-
182). WB Saunders.
Makai, P. and et. al., 2014. Quality of life instruments for economic evaluations in health and
social care for older people: a systematic review. Social Science & Medicine. 102.
pp.83-93.
McKeown, M., Malihi-Shoja, L. and Downe, S., 2011. Service user and carer involvement in
education for health and social care: Promoting partnership for health (Vol. 9). John
Wiley & Sons.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social
care. Routledge.
Murray, S. A. and et. al., 2012. Illness trajectories and palliative care. Int Perspect Public Health
Palliat Care. 30. pp.2017-19.
Online
8

Clinical governance: implementing a change in workplace practice. 2016. [Online]. Available
through: <https://www.nursingtimes.net/roles/nurse-managers/clinical-governance-
implementing-a-change-in-workplace-practice/199848.article>. [Accessed on 28th June
2017].
Delivering integrated care and support. 2016. [Online]. Available through:
<https://www.iriss.org.uk/resources/insights/delivering-integrated-care-and-support-
insight>. [Accessed on 28th June 2017].
Facilitating Behavior Change. 2012. [Online]. Available through:
<http://www.adultmeducation.com/facilitatingbehaviorchange.html>. [Accessed on 28th
June 2017].
9