BSBINN601 Lead and manage organisational change Assessment 2022

ASSESSMENT SUMMARY / COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists are to be attached to this cover sheet before placing
on the students file.
Student results are not to be entered onto the Student Management Database unless all relevant paperwork is
completed and attached to this form.
Student Name:
Student ID No: Completion Date:
Unit Code: BSBINN601
Unit Title: Lead and manage organisational change
Please attach the following documentation to this form
Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Assessment Task 1 r Written Questions and
Answers S | NS | NA S | NS | NA
Assessment Task 2
r Project report: Identify
change and develop
change management
strategy
S | NS | NA S | NS | NA
Assessment Task 3
r Role play: Prepare and
implement change
management plan
S | NS | NA S | NS | NA
Final Assessment Result for this unit C / NYC
Assessor Comments and Feedback to student:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Student Declaration: I declare that this assessment is my own
work based on personal study and research and not plagiarised or
copied from another student’s work or source.
I am also aware of my appeal rights.
Name: ____________________________
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have conducted a fair,
valid, reliable and flexible assessment with this student. I have
provided appropriate feedback and advised the student of their result.
Name: ____________________________
Signature: ____________________________
Date: ____/_____/_____
Entered onto Student Management Database  ________________
Date Initials
Administrative use only
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August 2018 version: 3.0

Assessment task 1 BSBINN601 Lead and manage organisational
change
Written questions and answers
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
The candidate will demonstrate the ability to determine strategic change requirements and
opportunities; and to develop, implement and evaluate change management strategies.
Assessment description
In this assessment task, you are required to provide answers to the questions asked. You may use
additional documents as required.
Procedure
1. Read and understand the questions clearly.
2. Provide answers to the questions asked.
3. Give examples from your own experience as far as possible.
4. Submit all documents required in the specifications below to your assessor. Ensure you
keep a copy of all work submitted for your records.
Specifications
You must:
● meet with your assessor to clarify any confusion
● provide answers to all the questions
● submit your notes and any additional documents.
● If you utilise material from published authors make certain that you cite and reference
appropriately. If you do not know how to reference discuss this with your assessor.
Plagiarism is unacceptable.
Your assessor will be looking for your ability to:
● analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and opportunities for
changes that support organisational objectives
● prioritise opportunities for changes with input from managers
● develop a change management project plan for the priority changes incorporating resource
requirements, risk management and timelines
● develop strategies to communicate or educate the changes and embed them
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Assessment task 1 BSBINN601 Lead and manage organisational
change
● obtain approvals and agree reporting protocols with relevant managers and implement the
plan including addressing barriers to change
● review and evaluate the change management project plan and modify as needed to achieve
objectives.
Adjustment for distance-based learners
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail.
Answer the following questions:
You are required to answer the questions given below. You may either use the space being
provided for your answers or attach separate answer sheets as required.
1. Describe a process / steps that you should follow when dealing with change
management
The following are the main processes which would be followed by the management
of the company to bring about change management :
1. Unfreezing:
The management of the company should at first create the need in the company to
embrace the change. The management of the companies should create urgencies
among the employees to embrace the changes. For example, the management should
hold meetings with the departmental heads to inform them about the necessity to
embrace the change. The departmental heads in turn hold meetings with their
respective departmental employees to inform them. The employees are informed
about the changes which the company are embracing and the reasons behind the
changes. The department heads also inform the employees about the expected
outcome of the changes. The stage also results in insecurities and fear among the
employees since they are not certain about the actual outcomes of the changes.
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Assessment task 1 BSBINN601 Lead and manage organisational
change
These feelings of insecurity and fear among employees may resulting in certain
employees resisting the changes which result in conflicts between the management
and the concerned employees. The management and the departmental heads in order
to lessen employee fears and insecurity should provide employees with mentoring.
The management may also arrange counselling for employees to elevate the fear.
2. Change:
The management implements the change. The management acquire resources at this
stage and provide training to employees. For example, if the change results in
technological advancements, the modern software is installed. The companies at this
stage embrace the changes and operating in new ways.
3. Freeze:
The companies at this stage established the changed ways as normal modes of the
operations. The employees slowly start operating in the changed ways on regular
basis. The departmental heads further provide mentoring and coaching to employees
to encourage them to adopt the changed ways more proactively.
2. Describe the three phases in an Organisational Change Management Life
Cycle
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Assessment task 1 BSBINN601 Lead and manage organisational
change
The following are the three phases of change management life cycle of companies:
Step 1-Identifying the change:
The management of the companies at this stage identify the changes which have to
be embraced. It can be pointed out that the changes which business organizations
are necessitated to embrace are the outcomes of the macroeconomic changes. For
example, introduction of new goods by competitors, necessitate the companies to
introduce more innovative products. Similarly, advent of new technology may
necessitate the companies to upgrade their technology in use which often results in
requiring them to change their entire mode of operations. Similarly, passing of new
laws by either the home country government or host country governments may
require the companies to change their prevailing modes of operations. It can also be
pointed out that changes in the tastes of customers may also require the companies
to embrace changes. The management bodies of the companies have to identify
these external market factors which are resulting in the changes and the changes
which the concerned companies have to embrace in order to adapt to these external
market changes.
Step 2- Engagement of the people:
The management of the companies in order to ensure successful implementation of
the changes have to gain participation of the people or the internal stakeholders. The
management of the companies concerned should gain participation of the employees
right from the very change inception stage. This would encourage the employees to
participate more proactively in the change management process. The management
in order to engage the employees roll out employee engagement policies. For
example, the management should obtain feedback from the employees regarding the
change management process. Similarly, the employees with experiences, skills and
knowledge should be asked to mentor employees having less knowledge and skills.
These steps would make the more experienced employees valued and they would
motivate the junior employees to participate in the change management process.
The management on the different aspects of the change management process should
gain feedback and ideas of the employees and incorporate the same in the final
change management strategies. These factors would enable the management of the
companies to engage the employees in the change management.
Step 3-Implementation of the change:
The management of the companies should implement the changes at this stage. The
management of the companies should implement the changes and encourage the
employees to work following the changed methods. The senior level employees
should provide mentoring and coaching to the junior level employees to enable
them to adapt to the changes more proactively.
3. How could you ensure senior management reinforces your change
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Assessment task 1 BSBINN601 Lead and manage organisational
change
management program?
It could be ensured that the senior management reinforces the change management
programs proposed by particular employees by communicating to the management
change idea in appropriate time. The management would also a result get sufficient
time to investigate the outcomes of the proposed change on the company. The
employees concerned should also hold meetings with senior management to point
out that perceived positive outcomes. They would also be able to face and answer
doubts of the management regarding the outcome of the proposed changes on the
company, if any. This two way communication between the management and the
concerned employees to enable the latter’s proposed changes are implemented.
4. Describe briefly how you could use David Kolbs Learning Styles when
encouraging change
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Assessment task 1 BSBINN601 Lead and manage organisational
change
The management of the companies can put David Kolbs Learning styles to
encouraging change. Kolb mentions three types of employees namely, the
converger, the diverger and the assimilator. The employees belonging to the
converger category are skilled in experimenting and generating innovative ideas.
The diverger group of employees are skilled in using their experience to take
decisions. The assimilators are skilled in assimilating ideas from these two groups
of employees. The management of the companies in order to bring about changes
should encourage the converger type employees propose innovative steps which can
be adopted to implement the change. Similarly, the diverger category employees
would be encouraged to reflect on their experience to suggest new ideas. The
assimilator type employees should be encouraged to assimilate the ideas and
innovations proposed by the first two groups of employees from implementation.
The management can encourage brain storming sessions among these two groups of
employees. This would lead to generation more disruptive innovation ideas.
5. What are the 5 stages of change as implied by the Kubler-Ross Model
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Assessment task 1 BSBINN601 Lead and manage organisational
change
The 5 stages as implied by Kubler-Ross Model, indicates that there are 5 stages
of grief:
1. Denial: Denial is the stage in which, one simply refuses to accept the sudden
change that has taken place.
2. Anger: It is the stage in which people normally get angry with the sudden
change and tend to overlook it completely.
3. Bargaining: It is the third stage, in which one has to be able to do whatever
he or she can, just to be able to make sure that the pain is alleviated.
4. Depression is the fourth stage in which, one starts to look at the reality of the
change, and gets upset with it.
5. Finally comes the acceptance stage, in which, people tend to simply make
sure that the change in their daily lives is accepted and obeyed.
6. Why might people resist change? Give reasons.
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