FACILITIES MANAGEMENT 1 Facilities Management Name of University Author

Running head: FACILITIES MANAGEMENT
Facilities Management
Name of Student
Name of University
Author Note

1FACILITIES MANAGEMENT
Table of Contents
Introduction......................................................................................................................................1
1. Findings.......................................................................................................................................2
Guest facilities..............................................................................................................................2
a. Rooms.......................................................................................................................................2
b. Other guest facilities................................................................................................................3
Public areas..................................................................................................................................4
a. Restaurant.................................................................................................................................4
b. Foyer/reception........................................................................................................................4
c. Public assess toilets/restrooms.................................................................................................5
d. Parking.....................................................................................................................................6
2. Analysis and Conclusion.............................................................................................................6
3. Recommendation.........................................................................................................................9
Recommendation 1......................................................................................................................9
Recommendation 2......................................................................................................................9
Recommendation 3......................................................................................................................9
Recommendation 4....................................................................................................................10
Recommendation 5....................................................................................................................10
Bibliography..................................................................................................................................11

2FACILITIES MANAGEMENT
Introduction
The report focuses on managing the facilities of a lodging establishment. Facilities
management is one of the most forms of management, as the managers have to look after every
detail that satisfies a customer (Alexander, 2013). The manager also has to identify areas that
require improvement in order to improve the reputation of the establishment. For the purpose of
the report, the researcher analyses a particular lodging establishment situated in Auckland. The
establishment chosen is the Auckland Airport Lodge.
Auckland Airport Lodge is a low-rise hotel that is situated 3 km away from Auckland
airport. It also consists of other famous and entertaining places around it that makes it a famous
lodging place in the city. The hotel is well furnished with rooms decorated in modern style to
attract people. Modern business facilities are also available which make it convenient for
businesspersons to stay at the lodge (Aucklandairportlodge, 2017). The purpose of the report
is to analyse the rooms, guest facilities and the public area of the lodge. Based on the analysis of
the findings the report draws conclusion regarding the reputation and success of the business.
Recommendations are also in order to improve the facilities and ensure that it remains as one of
the top lodging establishments in New Zealand.

3FACILITIES MANAGEMENT
1. Findings
Guest facilities
a. Rooms
According to (Ashton, 2014), in order to ensure proper satisfaction of the customers it
is necessary for every lodging and hotel sector to maintain proper room facilities. The rooms
need to be cheap and need to address the needs of the customers. In this regard, it is important
for every manager to maintain the facilities provided in the rooms and ensure that the rooms are
managed in an effective manner. In the case of Auckland Airport Lodge, the rooms are designed
keeping in mind the modern tastes of the customers as well as the necessities of daily life.
The type of rooms available in Auckland Airport Lodge consists of deluxe rooms for
families consisting of two bedrooms, standard family rooms, deluxe studios and standard studios.
Each of the room has unique characteristic that makes it different from other hotels (Hui,
Zhang, & Zheng, 2013). The planning and designing of the rooms has been such that every
room consists of free wifi facility and kitchen. The objective of the establishment is to provide
the best experience to the customers residing in the hotel. Thereby, the services and facilities
provided in the rooms ensure that Auckland Airport Lodge satisfies the customers in a proper
manner. However, there has been criticism about the cold nature of the rooms. The rooms are
said to be very chilly that makes it difficult for the customers to have a comfortable experience.
Apart from the individual rooms for the guest, common guest rooms are also provided by the
hotel.