Management of Sheraton Gateway Hotel in Toronto

Running head: MANAGEMENT
Management
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Table of Contents
Part 1: Introduction....................................................................................................................2
Part 2: The rooms division.........................................................................................................3
Part 3: Organisation of Front office department........................................................................3
Part-4: Organisation of Housekeeping department....................................................................4
Part 5: Management of inventory and equipment......................................................................5
Part 6: Characteristics of housekeeping equipments and supplies.............................................5
Part-7: Laundry room management...........................................................................................6
Part-8: The cleaning functions...................................................................................................7
Part 9: Safety, security and infectious diseases..........................................................................7
Part-10: Environmental management and sustainability............................................................8
Bibliography...............................................................................................................................9

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Part 1: Introduction
Hospitality industry can be associated with the tourism industry and consists of
various facilities associated with the service industry. These include the lodging and theme
parks that can provide satisfaction to the customers (Xie, So & Wang, 2017). In a global
context, the hospitality industry has helped in the development of tourism destination in
various countries. The hospitality industry has also helped in ensuring that tourism all across
the world, provide a stable economy.
The tourism industry in the United States is considered as the largest in the world as
the country provides satisfaction to the international and domestic tourists from every part of
the world. In the case of Canada, the country is consistent with the earning from the tourism
industry. Therefore, as stated by Rahimi and Kozak (2017) both the countries earn at a higher
rate in terms of income generated from the hospitality industry.
The different types of lodging include:
Hotels: Hotels are situated in popular destination and provides a sense of
commercialisation among the individuals and the society.
Resort: Resorts are attraction places for tourists that are used for a day at a maximum.
Motel: Motels provide rest facility for the people that travel lengthy and needs a place
to stay during the long journey.
Hostels: Hostels are famous mostly in Spain and are considered as the cheapest mode
of lodging.
The hotel that is considered for the assignment is the Sheraton Gateway Hotel in
Toronto. The hotel is located near the airport and located at a distance of 6km from

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Centennial Park and a distance of 7km from Woodbine Racetrack. Some of the characteristic
of the hotel include international grill restaurant, bars and lobby lounge along with fitness
centre and indoor pool (Sheraton Gateway Hotel in Toronto International Airport, 2019).
Part 2: The rooms division
The aim of Sheraton Gateway Hotel is to ensure that every customer associated with
the hotel remains satisfied with the type of services that is provided. This includes cleaning of
the rooms, maintaining the restrooms and being involved in developing the public facilities in
a proper manner (Sheraton Gateway Hotel in Toronto International Airport, 2019).
Hence, communication between the departments needs to be maintained to ensure that
unity is prevalent among the employees. For example, the HR department associated with the
Sheraton Gateway Hotel need to ensure that employees are recruited that can fulfil the
requirements of staff, sales and maintenance in the hotel (Sheraton Gateway Hotel in Toronto
International Airport, 2019). This can provide opportunities for the development of satisfied
customers in the hotel.
At the same time, the front office of the hotel need to provide details about the rooms
available and any tourist spot that the customers wishes to visit need to be arranged by the
front desk personnel.
The housekeepers associated with the Sheraton Gateway Hotel need to maintain the
cleanliness of the hotel that includes the guest rooms, restrooms and areas that are frequented
by the public (Sheraton Gateway Hotel in Toronto International Airport, 2019).