Facilities Operation Management: Doc

Facilities Operation
Management

Table of Contents

INTRODUCTION
Work management is that which manage overall working of the organisation. Facility
are the offerings of the hotel which is provided to the customers and when it comes to the facility
operation management it simply means providing better services to the clients. This assignment
is based on Lonsdale Hotel (Alexander, 2013). it is an hospitality industry organisation. They
mainly focus on providing best services and offerings to their guest because this is an industry
which is totally depended on customers. Respective organisation is famous and popular in United
Kingdom along with this they are having good reputation in market area. The same hotel mainly
going through health and safety facilities of their customers and staff members which needs to be
improved. Below mention assignment is focusing on duty and responsibility of facility handler
and impact on activities that are being conducted by the employer or financing authority. They
have described several legal laws as well which will gives impact on operations and also
involved well-being, security and external environment issues.
TASK 1
1.1Assess the responsibilities of the facilities manager for staff engaged in facilities operations
Installation administration – It can be described as a profession which encompasses
several disciples for making certain that practicality of surroundings that is being generated by
segregating process, place, people and practical application. Moreover facility manager of the
hotel mainly focus on delivering effective and efficient services to their customers.
Scope of facility manager – there are several scope of facility management in the
Lonsdale Hotel such as :-
 Health and safety
Human Resource
 Project management
 Travel management
 maintenance etc.
Responsibility of facility manager for their staff members :- Manager have their
several responsibilities related to their staff are as follows -
 Training and development – It is required for enhancing skills and knowledge of the
employees for achieving desired goals and objectives (Krajewski, Ritzman and

Malhotra, 2015). Main motive behind this is that staff members can satisfy their
customers.
 Smooth Running of business activities – Manager of the Lonsdale Hotel have to hire
employees as per the requirement so that work can be done in easy and smooth manner.
Moreover, facility manager is responsible for smooth working of business.
1.2 Discuss the responsibilities the facilities manager has for operational aspects of the building
In an organization,
facility trainer can be described an individual which is answerable for examining every different
activities of company and its functions in regard to hospitality industry. In addition to this, the
major role and duties of facility trainer is to implement effective serviceable elements which are
represented as under: Availability – A major role of facility handler is to hold approachability within the
organisation effectively. Here, hotel manager duty is to make sure that all the activities
of company is properly controlled and managed in an effective manner. Fixing and mending – This can be described as other obligation of the facilities
activities handler for holding up all necessary business organization dealings and
activities in appropriate manner. Along with this, it tries to help in gaining higher income
or profitability from firm (Drion, Melissen and Wood, 2012). They are required to mend
and regular fixture towards the broken-down products, after this . It is serving various
goods for its buyers in the market place. Mechanistic and Electronic scheme – It can be described as that system for which it is
required for change and inclining all fresh methods or techniques which help them in
gaining advanced sum of finance in improved mode.
 Renovation and safety - The hotel facility manager responsibility is to keep and fix all
brand-new techniques and acts which help in developing new goods in proper manner. In
addition to this, they are responsible for giving proper safety and security to their
employees as well as their guests so they can easily gain attention and get desired goals.
1.3 Assess the responsibilities the facilities manager has towards customers using the facility
In an enterprise, facility handler is accountable for every organisation which can carry out
in the hotel. The major motive is to giving effective satisfaction that includes internal and

external customers of Lonsdale Hotel (Afshar and Haghani, 2012). There are different roles and
responsibilities of hotel facility manager that are represented as under:
Catering effectual trade and opinions – Hotel facility trainer require to serve most
effective options to various kinds of clients towards their products & services.
Consumer contentment and betterment – It is required for organisation handler to ensure
that their visitor get great experiences and get appropriate satisfaction with hotel facilities
(Nielsen and et. al., 2014). They need to make sure that hotel require to satisfy all buyers needs
and requirements in amended style.
Safety and security authority – The organisation require to make decent safety
arrangements for their visitor that are coming in hotel. If guest have any so hotel responsibility is
to remove all issues and problems.
Service management – The responsibility of facility manager is to arrange effective
service management which help in satisfy their all customers in proper way.
1.4 Discuss the impact on facilities operations of employers and/or funding agencies
The facility activities are needed to be carry out according to the judicial and statutory
conformity and standing procedures in hospitality industry. In addition, It can be described as a
major responsibility of facility handler to concentrate on enterprise transactions and its activities,
customers and employees. It is required to be said that they are being hired for establishing
discipline in hotel area and also make sure that all judicial laws should be implemented in proper
manner (Afshar and Haghani, 2012) . In this, employer are free from various type of legal and
statutory constraints. The facility handler assist in keeping and managing all enterprise activities
with appropriate flow of required services that will take place in the hotel. In the business world,
all the thing are being done by the organization people which has directly impact on people
which work to the firm. In hospitality sector, every facility can be carry out by organization is
also funded by agencies in the large market place. The Lonsdale Hotel is also providing various
services to the people which are being offered to the people who are come and stay in the hotel
for some time. All these facilities are funded by organization and its effect help in making profit
in the market and if hospitality industry that they are funding are able to successful in their
operation then it will improve the company image.

TASK 2
Covered in PPT
TASK 3
3.1 Effective systems for processing information and maintaining communications
In recent business organization, communication will showcase an essential part in gaining
potential objectives by formulating company in between rivals. Company trainer execute
different functions and duties for adopting top-grade communication procedure by which they
can make strong relationship with their customers in better manner. Along with this, there are
different business concern who are mainly concentrate on developing effective communication
system which make sound environment at work place. Lonsdale Hotel need to interact with their
customer at regular basis among staff, customers and management (Price, Pitt and Tucker, 2011).
The modern technical devices can be used for convey and transfer required message and data to
different masses for doing effective activity in better manner. There are various techniques and
methods such as emails, telephones and internet facilities which assist person in interacting
accurate and relevant content to the squad unit for doing appropriate dealings within the hotel.
Management Information System and Performance Management System are some maintaining
and processing communication systems that will assist in expanding effective information in
proper way.
3.2 Identify the control systems required for effective facilities operations
There are various controlling system which can be installed in the hotel for giving the
appropriate facilities operations that are described as under:
Budgeting – It is that area where hotel keep or save their budget and plans of each area which
has been developed and provide to the different department so through this they can manage and
control all financial and expenses aspects.
Accounting and auditing – It is that area where financial statements and budge are investigate,
controlled and managed. The management and staff members of hotel has guided the different
process which have to be used for conducting auditing and accounting should be carried out.
Methods beginning and ending process and controls – Such procedures and manuals can assist in
checking and regulating different devices, tools and techniques which are associated with hotel
operations.

Sales and purchasing – The hotel need to be conduct proper sales audit and checklist the
various practices and procedures which are carried out within the hotel (Longo, 2012). These
things can be control to evaluate the process, practices and process which can smoothly running
in the Lonsdale Hotel operations.
Operation and management process – In this, operation and maintenance method
should be check and operation will be perform within the hotel.
3.3 Discuss the systems needed by a facilities manager to support effective building management
For the procedures of effective development of management, there are different systems
which are necessary by facility manager that are described as follows:
Fire alarm system – In the hotel, the fire alarm system is required to safety and security
of lot of people with uncertainty and different contingency. The fire alarm make aware the hotel
staff members regarding uncertain event. This will secure all the people from major danger or
hazard situations.
CCTV ad monitoring system – This is complete evaluating ad monitoring systems
which will take care of exit and visit people within an hotel (Widener and Horner, 2011). It can
be comprehensive and controlled monitoring procedure which assist in tracking all actions and
incidents of people in the hotel.
Security and safety for observations – It can be comprise with safety and security
techniques and systems which can be installed within the Lonsdale Hotel.
Automation and operation and management system – Such are appropriate automaton
operations and maintenance systems which can be updated and installed in the hotel.
Engineering system – Engineering system capture the maintenance of different
operations of devices and techniques that can be upgraded at regular time period for maintaining
records of their staff members.
The business operation has been performed in the corporate world where large number of
things has to be taken care by organization that happen to be premises. This is importance in the
business operation since nature of operations and function are directly affected by place in which
they run smoothly. Therefore, the management of Lonsdale Hotel require to ensure that they
have everything which assist in developing the accurate structure and shape of an organization.
They have to need cleanliness team who require to keep all building area clean and fresh.
Questionnaire

Q.1. Do you like the environment of Lonsdale Hotel ?
 Yes
 No
Q.2. Which is the most effective services provided by hotel industry ?
 Room service
 Food quality
 Cleanliness
Q.3. Do you think prices are affordable for the regular customers ?
 Agree
 Disagree
4.1 Evaluate the quality and effectiveness of facilities operations
This is essential and important role of hotel facility manager is to set standard criteria
which required to be evaluated the quality in effectively of the facility operations within the hotel
that are described as under:
Setting targets, plan and objectives – It can be monitor all business operations, regulations and
work which can help in smoothly run of hotel so that such changes are carry out for making
specific improvement in the effectiveness and quality. It is not required for each type of tracking
system other than it is automatic process of investigating different devices and techniques in the
hotel services.
Development of vision, mission and standard for facility and company as a whole – The firm
need to make vision, mission and statements for different standard to provide right direction to
their team members which can properly deal with them (Hui, Zhang and Zheng, 2013). It will
assist in keeping track of procedures and introduce various process in the facilities operations.
4.2 Procedures to analyse the quality and effectiveness of facilities operations
Facilities operations are important in working of the company so that each and every
individual can offer better services to the customers which is effective as well effectual in nature.
These are not only for customers but also for employees because they both are important assets
of the company which can take Lonsdale Hotel up to its high and low both (Tang and Zhou,

2012). It must be ensure that enterprise have to provide effective services to their customers
which assist them in gaining competitive advantages. Along with this, the quality based products
and services will impact on business operations and its functions effectively.
CONCLUSION
From the above assignment it has been concluded that facility operation management is
related to the offerings and their quality which is provided to the customers by hotel. Their is
requirement of proper facility management so that Lonsdale Hotel can satisfy their customers as
well staff members by their offerings. Moreover, government of united Kingdom establish
several statutory regulations which provide safe and secure environment to the employees and
customers. Because they both are assets of the hotel who can make the market for respective
hotel and even can break it also.

REFERENCES
Books and Journals
Alexander, K. ed., 2013. Facilities management: theory and practice. Routledge.
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2015. Operations management: processes
and supply chains. New York, EEUU: Prentice hall.
Drion, B., Melissen, F. and Wood, R., 2012. Facilities management: lost, or regained?. Facilities,
30(5/6), pp.254-261.
Nielsen, S and et al, 2014. Management system, and associated methods and apparatus, for
providing improved visibility, quality control and audit capability for underground facility
locate and/or marking operations. U.S. Patent 8,731,999.
Price, S., Pitt, M. and Tucker, M., 2011. Implications of a sustainability policy for facilities
management organisations. Facilities. 29(9/10). pp. 391-410.
Longo, F., 2012. Supply chain security: an integrated framework for container terminal facilities.
International Journal of Simulation and Process Modelling. 7(3). pp. 159-167.
Widener, M.J. and Horner, M.W., 2011. A hierarchical approach to modeling hurricane disaster
relief goods distribution. Journal of Transport Geography. 19(4). pp. 821-828.
Hui, E.C., Zhang, P.H. and Zheng, X., 2013. Facilities management service and customer
satisfaction in shopping mall sector. Facilities. 31(5/6). pp. 194-207.
Tang, C.S. and Zhou, S., 2012. Research advances in environmentally and socially sustainable
operations. European Journal of Operational Research. 223(3). pp. 585-594.
Afshar, A. and Haghani, A., 2012. Modeling integrated supply chain logistics in real-time large-
scale disaster relief operations. Socio-Economic Planning Sciences. 46(4). pp. 327-338.