Facilities Operations and Management

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
2.1 Assess the statutory regulations that affect the operation facilities .................................3
2.2 Health, safety and environmental measures that have to be implemented by facility
manager..................................................................................................................................4
2.3 Documentation requited to account for compliance of statutory regulations, health and
environmental measures ........................................................................................................4
TASK 3 ...........................................................................................................................................4
3.1 Develop and deploy effective systems for processing information and maintaining
communications. ....................................................................................................................5
3.2 Identify the control systems required for effective facilities operations within an agreed
context. ................................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................6

INTRODUCTION
Facilities, operation and management is a phenomenon that is concentrated on supplying
effective services to their customers in order to satisfy their needs and wants so that they become
happy. It is the responsibility of organisational system to deliver high quality services by
carrying out work process in conducive manner. The report highlight the case of church Street
hotel who is underperforming and experiencing decline in its overall growth hence, customers
are not satisfied, there is decline in occupancy rate (Alexander, 2013). To overcome all these
barriers main role must be played by facility manager that will perform some roles and
responsibilities. Apart from it, the assignment also focuses upon various statutory regulations,
safety environmental measures that must be followed by manager to effectively build the
management. Evaluation process must also be executed to review the effectiveness and quality of
operation that will result in enhancing the overall development and growth of hotel industry.
TASK 1
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations.
Facility management is a discipline which is mainly concerned with the support services
offered by the organisation. They ensures effective and efficient delivery of the support services.
Facility manager is a person which is in charge and head of the hotel. He looks out the facilities
given by his organisation. Following are the responsibility of facility manager:
 Smooth operation and management: He ensures that Church Street hotel has been
appointed with appropriate staff and also make sure that all budgets and financial terms
are clear at the beginning of the accounting year (Krajewski, Ritzman and Malhotra,
2015). He is responsible for smooth operation within hotel and resolve all the grievances
and issues at the earliest.
 Clarity of role and job description: They should be clear on what roles and responsibility
they have to follow in the hotel and also make aware other employees and staff members
about their duties and roles.
 Employee engagement and welfare activities: He should involve each and every
employee of the hotel in different programs and decision making within the hotel. With
this, new ideas are generated and evolved which can benefit the hotel. This leads to
progression of the hotel and proper functioning of activities.

 Training and development: He has the responsibility to train employees who lacks
sufficient skills to carry out certain tasks like facilities, technical and operational
trainings.
1.2 Discuss the responsibilities the facilities manager has for operational aspects of the building
Facility manager is an individual who are looking forward to different operations with the
respect to the hotel property. The major responsibilities of facility manager required to conduct
operational aspects that are described as under:
 Accessibility – This is necessary for facilities manager is to maintaining accessibility
within an organization in better manner. Along with this, it is required for company
manager is to control and manage all business activities and functions in proper manner.
 Maintenance and Repair – This is also another duty and responsibility of facility manager
is to maintain and manage all business operation and function in effective manner. This
will help them in gaining high amount of income and profitability (Drion, Melissen and
Wood, 2012). Also they need to repair and giving maintenance for their damaged product
which they are offer to their customers regarding such goods and services in better
manner.
 Mechanical and Electrical Systems – The mechanical and electrical system required to
update and upgraded their new methods and techniques which gain high amount of
income and revenue in proper manner.
 Refurbishment and Security – The another duty and responsibilities of facility manager is
to repair all methods and techniques related to products in better way. Also they are
responsible for providing security to their employees welfare by which they can easily
achieving desired goals and targets in effectively.
1.3 Responsibilities of facilities manager towards customers
Facility manager is responsible for every activities carrying out in the hotel. His aim is to
provide overall satisfaction to internal as well as external customers of hotel. Following are some
responsibilities of manager towards the customers are:
Providing better deals and options: Facility manager has to offer suitable and best deal
and negotiation to the different customers.
Customer satisfaction and improvisations: It is important for manager to ensure that every
customer visiting their hotel is fully satisfied. For this, they can take feedbacks from customers.