Facilities Operations and Management Project | Assignment
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Added on 2020-12-31
Facilities Operations and Management Project | Assignment
Added on 2020-12-31
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Facilities Operations andManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1AC1.1 responsibilities of the facilities' manager towards the staff at Green park hotel.............1AC1.2 Discuss the responsibilities the facilities' manager has for operational aspects of thebuilding.......................................................................................................................................2AC1.3 Responsibilities the facilities' manager has towards customers using the facility..........2AC1.4 Discuss the impact on facilities operations of employers and funding agencies.............3TASK 2...........................................................................................................................................4AC2.1 Statutory regulations affect the facilities operations in Green Park Hotel......................4AC2.2 Describe the healthy environment and Safety measures that must be implemented byHotel Manager.............................................................................................................................4AC2.3 Discuss documentation required to account for compliance with statutory regulationsand health, safety and environmental measures..........................................................................5TASK 3............................................................................................................................................5AC3.1 Develop and deploy effective systems for processing information and maintainingcommunications..........................................................................................................................5AC3.2 Identify the control systems that needed for effective facilities operations of GreenPark hotel....................................................................................................................................6AC3.3 Discuss the systems needed by a facilities' manager to support effective buildingmanagement................................................................................................................................6AC4.1 Establish appropriate criteria to evaluate the effectiveness and quality of facilitiesoperations....................................................................................................................................7AC4.2 Implement evaluation and review procedures to analyze the quality and effectivenessof facilities operations.................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES ...............................................................................................................................9
INTRODUCTIONOperational management is a process that responsible to managing the business activityand operations effectively and efficiently. This management system is essential part of each andevery organization to supply an effective quality of good and services in marketplace. Thissystem is manages a different task and operations involves controlling, planning, coordinationand organizing etc. these are the important steps to establishing an effective business in globalworld. This report mainly focused to appointed a new Manager at Green park hotel in Unitedkingdom. This hotel has been sold by owner and new manger appointed to change theinfrastructure and design of hotels. This report will discuss about the various role andresponsibilities of manager towards the hotel, staff and their operations. It also describes thesafety and health, compliances and environmental in the hotel. All the information related guest,celebration, conference are collecting by manager. It will analyse the quality of operationdiscussed in this report.TASK 1AC1.1 responsibilities of the facilities' manager towards the staff at Green park hotelFacility manager is important person to manage overall hotel responsibilities whichcharges to the customer. He is the most important person and also known as Head of the land inUK. They have following role and responsibilities towards the hotels, staff and businessoperations discuss in given below:Training and development- Training and development is essential for each and everypeople to enhance their skills and knowledges for growth and development. Manager isproviding the training related facilities such as technical skill training as well as operationalmanagement. Green Park hotel is follows new style to change their services because most of thecustomer demanding so much again and again (Shalley and Gilson, 20177). It is better forgrowth and development change their services towards the customer. This training program ishelping to staff member and provide the best quality of services.Smooth management and operations- facilities manager has appointed the new staff sothat he is already calculate the overall budget of business operations, financial and manpower atthe starting year on the basis of organization hire the people. They performing a smoothoperation to resolved all the issues and problems.1
Charity role and descriptions of jobs- It is very important for staff members toperforms different function and role, responsibilities towards the business activities. All the staffmember do their own work because manger divide separate work at hotels. It is essential for eachand every staff member to aware about their specific role and responsibilities towards the hotel. AC1.2 Discuss the responsibilities the facilities' manager has for operational aspects of thebuildingFacility manager is the person that has responsibilities towards the various functions ofhotel. They have responsibilities of manager towards the business operations and building aneffective strategy for growth and development in the organizations.Building operations and management- Manager has responsibilities to establishing aneffective business all over the world. The statutory and legal law should be applicable in businessoperations. They take care of the hotel and their operations. Green park hotel has follows someexternal and internal statutory, legal laws applicable in the hotel. Statutory compliance- This compliance is generating a certification and licenses in thehotel to provide legal property by government (Spring and McCaffrey, 2017). It is essential forgreen park hotel to certified their hotel legally by government. It is timely renewal theircertificates and license. Development of evacuation program- It is very important for each and everyorganization to ensure that using fire evacuation and fire extinguishes for security purpose. Itwould be maintaining the emergency and annual report in the organizations.Maintenance and repair- The facilities' manager is provides the best services and goodto their customer. Hotel maintenance is essential because of their productivity. Most of thecustomers attract to the infrastructure and design so that it is important to maintain their servicesin proper manner. It also provides facilities related the equipment and repair other ornament thatwould be damage by customer. It is essential for each and every organization.Mechanical and Electrical Systems- Manager of green park hotel should be maintain allthe electrical appliances, medicines. This is important for organization to achieving their goalsand increase their productivity and profitability in marketplace. AC1.3 Responsibilities the facilities' manager has towards customers using the facilityThe manager of Green park hotel has managed the business operations and functions inproper manner. The main goals of hotel to provides an effective quality of services to their2
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