Facilities Operations and Management
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Added on 2020-06-04
Facilities Operations and Management
Added on 2020-06-04
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FACILITIES OPERATIONSAND MANAGEMENT
ContentsINTRODUCTION...........................................................................................................................4TASK 1............................................................................................................................................41.1 & 1.3 Assessing responsibilities of facilities manager for staff engaged in facilitiesoperations and towards customers using the facility...................................................................41.2 Responsibilities the facilities manager has for operational aspects in accommodationfacilities........................................................................................................................................51.4 Impact on facilities operations of employers and/or funding agencies.................................62.1 Statutory regulations that will affect facilities operations in UK hospitality industry(221)..72.2 Health, safety and environmental measures that must be implemented by the facilitiesmanager........................................................................................................................................72.3 Documentation required to account for compliance with statutory regulations and health,safety and environmental measures.............................................................................................83.2 Control systems required for effective facilities operations within the hospitalitybusinesses....................................................................................................................................93.3 Systems needed by a facilities manager to support effective building management.............9TASK 2 – Practical activity...........................................................................................................103.1 Effective systems for processing information and maintaining communications within thehotel...........................................................................................................................................104.1 Criteria for evaluating quality and effectiveness of facilities operations in the new hotel..114.2 Evaluation and review procedures to analyse the quality and effectiveness of facilitiesoperations...................................................................................................................................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONFacility management can be defined as the discipline that is focused on effective andefficient delivery of support services within the business. They are the one who oversee day today operations at retail stores, factories, offices, etc. (Becerik-Gerber, Jazizadeh and Calis, 2011)There are different type of ethical working practices that are followed by firms and this makesthem different from each other. As per the current report, it includes ethical practices thatfollowed by York Place Shopping Centre, along with property firms Shaftesbury and FoundationProperty & Capital. Further, it includes two more tasks that are based on different scenario. Morespecifically, report covers responsibilities of facilities manager for staff engagement. Further, itcovers health, safety and environmental measures that are needed to be implemented by facilitiesmanager. Lastly, it also includes evaluation of appropriate criteria so as to evaluate effectivenessof facilities and its quality. TASK 11.1 & 1.3 Assessing responsibilities of facilities manager for staff engaged in facilities operationsand towards customers using the facilityFacilities manager is determine to be the person who is responsible to make sure thatbuilding and its related services are build as per requirements of people who work within. Inother words, it includes services like security, parking, cleaning, etc. (Mohammed andHassanain, 2010) further, there are different type of responsibilities that has to be played byfacilities manager for develop staff engagement in operations of facilities. Few of theresponsibilities are as follows:Training and development: There is different type of operations that has to be consideredby facilities manager. For each of them, it includes involvement of staff members whoare able to support them completing the project (Shen, Hao and Xue, 2010). In thisprocess, all the members involved need to have proper understanding about the type ofresponsibilities that has to be played by them. It is the responsibility of facilities managerto provide staff members to deliver appropriate training so that they are able to put ontheir full efforts.
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