Facility Operation Management Assignment

Added on -2020-02-12

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Facility Operation Management
TABLE OF CONTENTSTASK 1............................................................................................................................................31.1 Responsibilities of manager...................................................................................................31.3 Responsibilities towards customer's facility..........................................................................31.2 Identification of the responsibilities.......................................................................................41.4 Impact of facilities and funding agencies..............................................................................52.1 Statutory regulations and its affects.......................................................................................52.2 Health and safety measures....................................................................................................62.3 Required Documentation.......................................................................................................73.2 Control system to manage operations....................................................................................73.3 Effective building of management.........................................................................................8REFERENCES..............................................................................................................................102
TASK 11.1 Responsibilities of managerThe main responsibility of the facility manager Mike Cowley is to make sure that thequality of the services of output facilities should be properly maintained by the staff who arehandling the service (Love and et.al., 2014). Mike Cowley should check and ensure that thequality of the services are good. He should take reviews from the management and visitingpeople, just to ensure that their staff work together and reach the goal of the company. Mike is the facility manager and his objective is to maintain the high standards which arerequired by the clients who are more demanding. The sport-city should have the equipment'swhich are well advanced and it must have all the game activities, whether they are indoor gamesor outdoor games. The managing staff is managed in such a way that no individual has to waitfor anything and the games can be played very easily. 1.3 Responsibilities towards customer's facilityThe manager have some responsibilities towards the customers as well like; Good service of customers: The facilities manager have to keep in mind that theservices, customers are getting should be good and capable enough to make themsatisfy. Customer satisfaction: Mike have to check time and time again that the customershould get satisfy by his services. There is a feedback form also, by which themanager came to know, what the customer is thinking about the quality of theirservices (Piercy and Rich, 2015). This will give them a chance to improvethemselves. Empathy of customers: The customer should feel happy about the service he isreceiving. Customer retention: This is also an important aspect, a manager should be awareof. The services they are getting should be such that, the customer will visit thesport-city again and again. These specific responsibilities have to be applied by all the staff members from the frontend. This will ensure that the customer are getting good services and value for money. 3
Mike Cowley, should monitor and operate all the materiel which passes through thesupply chain (Farahani and et.al., 2014). The management have to ensure that what they arebuying. Some of the extraordinary attention must be given to the players, who are playing andtheir needs as well. SMG Europe already fore cast some of the facilities which are required bythe players and their people. But some of the things like facility, capacity, facility layout, workforce, all these things should be kept in mind before fore cast. The supply chain of the servicesshould be of the highest quality and the customer should receive the better availability of theservices which are provided in the sport-city (Giannakis and Papadopoulos, 2016). Mike himselfmeets to the player and their working staff, just to ensure that they are receiving good services.He also checks whether they are having any complaints regarding the services or if they want togive some suggestions by which they can improve their service quality. 1.2 Identification of the responsibilitiesIf we can check or analyze the scenario of SMG Europe, the managers which aremanaging the facilities are trained in such a way that they always thinks people are moreimportant and the players of different games (Ghiani and et.al., 2014). The manager have toidentify the role and responsibility for each individual and he should rotate the staff in such away that each person in staff will get the job, he is interested in the most. Some of the mainresponsibilities identified for the manger towards his staff are;Quality check and Balance: The manager should check the quality of the servicesprovided by the staff. He must ensure that whatever services they are providing insport-city should have high standards, so that the players will not face anyproblem. He must have the balance of each activity what is going on inside thesports complex. The purchase they make and the export from the stadium, heshould have the balance sheet ready at any point of time, so that the organizationis well aware about the profit and losses they are having from this sport-city(Costa and et.al., 2013). Customer service and empathy: Mike Cowley have to ensure every day that thequality of the services are the best. The customer should be happy with theirservices. He has that special habit of talking to the players by himself. So that hewill came to know the service quality they are getting. 4

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