Managing Food and Beverage Operations at Rosewood Hotel

This report discusses the importance of professional food and beverage management skills at Rosewood Hotel, including customer service, food service, beverage service, and communication skills. It also covers legal requirements and regulatory standards in the food sector, such as the Health and Safety Act and Licensing Act. Meeting these standards is crucial for retaining customers and maintaining a good reputation. References include works by Belyaeva, Rudawska, Lopatkova, Chibili, and Daskin.

Managing Food and
Beverage Operations
Rosewood hotel

TABLE OF CONTENTS
• Introduction
• Main body
food and beverage management skills
Legal requirements and regulatory standards
Importance to meet legal and regulatory standards
• Conclusion
• References

Introduction
• This report has discussed about Rosewood hotel which is the multinational hotel.
• It is the five start hotel located at United Kingdom. It provide accommodating services, food
service, beverage services etc.

Professional food and beverage management
skills in the food organisation
Customer service skills-
• this skill plays vital role specifically in the food and beverage organisation because here staff has to
deal face to face with the customers.
• Employees should have provide better customer services in order to retain them for longer time
period.

Cont..
Food service skills-
• there are various service methods which is used to improve customer
experience.
• It also includes plate services, all the plating part of the food is done
in the kitchen and waiter takes plate of food towards the dining room.
• Placing plate in front of customer have standard formal skill which
should be followed by waiter.

Cont..
Communication skills-
• it is most important skill which staff of the hotel industry should have.
• Effective communication skills can attract more people because everyone prefer such staff which
treats their guests nicely.

Cont..
Beverage service skills-
• there are various beverage services which hotel staff should have it also include table service.
• While serving drinks to the customers, staff should make sure that they are following the formal
guidelines of beverage serving.

Cont..
Willingness to listen
• being the staff of hotel who is attending guests should have listening skills.
• In order to fulfil the requirements of the customers it is important to listen to then carefully.
• Lack of having listening skills can increase confusion and there is likely that wrong order will get
placed.

Legal requirements and regulatory standards followed by food
outlets
Health and safety act 1990-
• good safety is the important thing in hospitality sector.
• While preparing routine food Rosewood staff make sure that proper hygiene is maintain and they
also handle kitchen equipment carefully.
• Hotel provide training to their employees so that they do not hurt them with kitchen equipment
because they need to deal with sharp knives etc.

Cont..
Licensing act 2003
• restaurants and hotels which are selling alcohol it is important for them to take license from the
government.
• As government norms they regulate companies which sells alcohol so that is why before selling
alcohol taking licensing is must.

Importance to meet legal and regulatory standards in food sector
• If hotel will not meet legal requirements then they can loose their potential customers.
• As customers can make or break any organisation and custo9mers who are paying for the services
will not tolerate any wrong.
• Customers who are not satisfied can put bad reviews online about the company on the internet
which can damage reputation of the hotel.

Cont..
• If Rosewood will follow legal guidelines then they can able to attract more customers.
• Company will also never face any difficulty if they carry their business as per the rules and
regulations which are laid down by the government.
• As the increasing awareness of the food safety, nowadays end users have increased their
expectations from hotels in terms of quality.

Conclusion
• through this report it can be concluded that there are various skills when it comes to professional
food and beverage management skills.
• Skills which is discussed in this report are communication skill, customer service skill, food
service skill, beverage service skill etc.
• this report has also discussed about food safety act and licencing act.

REFERENCE
Books and Journals
• Belyaeva, Z., Rudawska, E.D. and Lopatkova, Y., 2020. Sustainable business model in food and beverage
industry–a case of Western and Central and Eastern European countries. British Food Journal.
• Chibili, M., 2017. Modern hotel operations management. Routledge.
• Daskin, M., 2019. The role of job satisfaction and intrinsic motivation on hygienic attitudes and behaviours
in fast-food restaurants. Tourism: An International Interdisciplinary Journal. 67(1), pp.59-72.