Job Description and Recruitment Process in Hospitality Management

This report discusses the job description and recruitment process in the hospitality management industry, specifically focusing on the role of a hotel manager. It explores the advantages and disadvantages of internal and external recruitment methods. Additionally, it provides insights into the induction process for new employees and various methods of employee training. The report is relevant to the Foundation Degree in Hospitality Management.

FOUNDATION DEGREE IN
HOSPITALITY
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Job description of hotel manager ................................................................................................3
Person specification.....................................................................................................................4
Advantages and disadvantages of internal and external recruitment process..............................5
Induction for new employees.......................................................................................................7
Methods related to training of employees....................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
The hospitality management is usually overseeing the activities of administration in the
hotels. The management practise involve welcoming the guest in most effective manner
(Kaushal and Srivastava, 2021). The foundation degree in the hospitality management refers to
qualification that is required for managing the activities of hotels. The Hilton is a multinational
organization having their hotels worldwide, they are offering a quality of services to its
customers. This report will evaluate the job description as well as job specification of HR
manager in Hilton. The advantages and disadvantages of intrinsic and extrinsic source of
recruitment process are determined. Further it will explain the objectives, stages and benefits of
induction and method of training of employment are discussed.
MAIN BODY
Job description of hotel manager
Job Title: Hotel Manager
Reporting to: General Manager
Qualifications: MBA in Hotel Management and experience in managing team of reputed hotel.
Summary: To check all the management practise related to Hilton hotel and all the finance
management, enhance the knowledge and experience of employees. The style to welcome the
guest and managing their services are also overseen by manager.
Duties and responsibilities
Accomplishing the objectives by managing the staff and planning the things to perform by
different department and evaluating their particular activities.
Maintaining their staff by recruiting the right person at right place and train them for further
development and training.
It also involves the career development programs and opportunities as well.
Management and deployment of people working within the Hilton.
Language Skills:
 Reading and Interpretation of data and information in English.
 Writing regular reports on correspondence and business letters.
 Inability to converse publicly in English.

Computer Skills:
Diploma in computer skill
Payroll Programs
Microsoft Excel
Yield Management System
Microsoft Word
Reasoning ability:
Able to understand and carried with respective instructions.
Can use the logical skill in financial information.
Able to read and analysis the business statistical records and financial reports.
Making business decisions on production reports.
Work Environment
Able to give proper directions and communicate well with employees.
Must be able to effectively welcome and deal with guests.
Must be able to change activity frequently.
Person specification
Job Title- Hotel Manager
Essential Attributes:
Well Organised and talent
Ability to complete the task on time
Use computers for coordination with departments.
Desired Attributes:
Ability to give command
Ability to form proper coordination with other departments

Physical Characteristics:
Well dressed and organised
Previous Experience:
Must managed the functions and activities of large organisation role for at least five years.
General Intelligence:
Use of computer skills like excel, word etc.
Special attributes:
Able to coordinate with the team people and managed the large scale task.
Able to inspire group of people.
Temperament and Personality:
Good communicator
Better leader
Patient attitude
Enthusiasm
Good general Knowledge
Advantages and disadvantages of internal and external recruitment process
The Hilton hotel is a large organization with huge number of employees in it so the
human resource able to recruit the employees internally as well as externally (Konovalova And
et. al., 2018).
Internal recruitment in Hilton
When the Hilton wants to recruit more staff than firstly they find the effective people of
their own company to fill the needed position. This act as an opportunity for the people working
in the company as they can show they knowledge and skill and get better position in the same
company (Cabral and Jabbour, 2020). This is not costly process so Hilton human resource
management make use of internal selection.

Advantages
Reduce hiring time: the Hilton hotel is familiar with the existing employee's so the time which
is being invested in offering the job externally is totally. This allows company to skip many
stages in the recruitment cycle like posting of job posting and collection of applications forms
and interview are being avoided (Gursoy, 2019). The company has all the record related to the
employee's so they is no confusion to recruit the right candidates within the company.
Save money: When the Hilton human resource management hire within the company than the
investment in the promotion related to the post. The resource are being saved there is no need to
give any kind of induction as employees are well aware about the company.
Disadvantages
Limited number of applicants: the employees within the Hilton are existing, so they may not
have all the skills and qualification which are needed for the opportunity.
Conflicts in the colleagues: when one employee from the group of people are being promoted to
the higher position than its colleagues may not accept such decision and conflict situation can
arise. The interpersonal relations are being influenced when the intrinsic hiring not handled with
care.
External recruiting in Hilton
When the human resource manager of Hilton not able to find the right people from
internally then they go externally to recruit the people. There are number of resources from
where right people are being selected.
Advantages
New skill and input: When the human resource will recruit the new employee than the new and
efficient skill will introduce within the company. The Hilton hotel can introduce new input that
will enhance the profitability and productivity within the company (Dunleavy, Noble and
Andrews, 2019).
Better competition: Hilton can compete more efficiently in the market when skilled people are
recruited externally. As they will recruit the people as per the need and trend of the market to get
competitive advantage.

Enhance growth: there are various competitors of Hilton internationally so when they selected
the skilled and qualified people in the company which will influence the growth and profitability
for the company.
Disadvantages
Higher risk: when the candidates selected for the position may not suitable for the same, they
can take advantages from the position in Hilton hotel. This is most common risk while
companies recruit people outside the business.
Time consuming: this process is very long as in first they will offer the job in market further they
will collect the application forms and choose the most appropriate person for the job.
Induction for new employees
When the human resource management recruit the required candidates in the Hilton than
firstly the employee got induction as a welcoming process in the company. The induction also
train them for their respective role and responsibilities within Hilton hotel (Jung, Yoo and
Arnold, 2021). This is kind of introduction as well as orientation of the employee in the culture
of organization.
Objective of induction
The induction is to welcome the employees in the company, alleviate his anxiety and make a
friendly environment in which they can perform best.
To motivate and inspire them so that they can see the organization positively and have good
attitude in company.
To make knowledge about the expectation of the company on them and information regarding
the rules as well as regulation, procedure and other practises of the company.
To provide necessary skills and knowledge and business ideas and help them in building
relations.
Benefits of Induction
There are different advantages and benefits that induction can have at the time of
recruitment of new employees. The person who is coming within the company they should know
about the company in depth.

Improve efficiency in workforce: The training is the main element that leads to increase the
efficiency and more productivity in the company. With the help of induction employees of
Hilton can be more motivated and also enhance the growth of the company.
Reduce staffing turnover: With an effective training and knowledge regarding the company and
the role of individual also explained which will help to reduce the turnover. People will be
retained for long term with the company.
Improve communication: When the employees will interact in the company then they will know
about the rules and regulation of the company and their communication will improve
continuously.
Safe environment: When the Hilton will provide required skill and knowledge of the
environment in which they are performing the activities of organization.
Stages of induction in Hilton
There are different level and stage through which human resource management of Hilton do their
induction to new employees (Palomares, Franch and Fucci, 2018). Which are being beneficial for
both company and employees. The main part of induction are:
Meeting colleagues: When the new employee enter the company then they should know the
people with whom they will go to work with. Introducing them to the team and also help them
with different aspects. An employee in every field want to more engaged when they have
provided proper training and welcome in the company.
Tour of workplace: The next stage comes for making the surrounding of employee friendly and
familiarize. The induction of new employees also carry the other office information related to
employees need and wants while working in the Hilton hotel (Al Ali And et. al., 2018).
Health and safety: the induction also have information related to the safety and healthy
environment which is being provided by the company. Hilton also shows the way to deal with
the issues and problems.
Getting document sorted: further the document of new employees are being collected by the
company with the personal signature on it.
Company policies: the policies and different procedures are being explained to the employees.
Understand individual role: It is necessary to invite the new employees to meeting to explain the
responsibilities of the role.

Identifying the need of training: In the end of induction the human resource uses to checxk
whether there is need of more training to the employees.
First appraisal meeting: When all the task are done then senior uses to give feedbacks and review
to the employees so that they will be in right direction.
Methods related to training of employees
When the training is to develop the skill and knowledge required in Hilton hotel then
there are different methods through which training is delivered to the new employees. As
different organization are giving training in the individual manner (Sobocka-Szczapa, 2021).
Podcasts
This is an effective training program to train group of people together and transfer the
information related to the task which has to perform by team members. When the Hilton uses to
transfer a new information or guide group of people for any up-gradation than this training
method is efficiently used. The employees can assess this with their own, this is an online
training programme so there is not need to assemble at particular place and observe the
information.
Infographics
This is a technique through which Hilton hotel can reinforce the concept which show and deliver
the information in such a way that it become memorable to the new and existing employees.
Animations
This is a training delivery method which can be used by Hilton hotel which involves different
types of visual options. The employees are also got interest in the animative type of training
programs. The information which are being required to every individual in the organization are
being transferred with the help of this (Gaudet, Tremblay and Begon, 2018).
Instructor- led trainings
This is a type of training delivery is conducted by Hilton hotel to learn the knowledge providing
chance to all the employees. This training allows to develop the knowledge and skill which are
required to perform the duties and fulfil all the task effectively.
Team training

The training which are organized in the company has the important goal and motive through
which employees are trained within the company (Haddad And et. al., 2018). When the training
is being conduct employees are being more engaged to perform their task more effectively.
CONCLUSION
This report concludes that the hospitality management is a practise of management
people to greet people in most effective manner. The job description show the needs of Hilton
hotel for the position of HR manager and person specification show the personal requirements
which is needed by company. The Hilton use both the recruitment process to recruit the most
efficient employee within the organization. Human resource management of Hilton hotel
organize different programs to provide an effective induction so that employees are well-trained
and able to work effectively. The company is using different type of training and deliver of
training programs so that all the employees are comfortable and able to get the information
efficiently.

REFERENCES
Books and journals
Al Ali, R.A.A.M. And et. al., 2018. The effect of training on employees' productivity in public
organizations in UAE. International Journal of Entrepreneurial Research. 1(1). pp.15-18.
Cabral, C. and Jabbour, C.J.C., 2020. Understanding the human side of green hospitality
management. International Journal of Hospitality Management. 88. p.102389.
Dunleavy, K., Noble, M. and Andrews, H., 2019. The emergence of the publicly engaged
research manager. Research for All. 3(1). pp.105-124.
Gaudet, S., Tremblay, J. and Begon, M., 2018. Muscle recruitment patterns of the subscapularis,
serratus anterior and other shoulder girdle muscles during isokinetic internal and
external rotations. Journal of sports sciences. 36(9). pp.985-993.
Gursoy, D., 2019. A critical review of determinants of information search behavior and
utilization of online reviews in decision making process (invited paper for ‘luminaries’
special issue of International Journal of Hospitality Management). International Journal
of Hospitality Management. 76. pp.53-60.
Haddad, R.I. And et. al., 2018. Induction chemotherapy in locally advanced squamous cell
carcinoma of the head and neck: role, controversy, and future directions. Annals of
Oncology. 29(5). pp.1130-1140.
Jung, J.H., Yoo, J.J. and Arnold, T.J., 2021. The influence of a retail store manager in
developing frontline employee brand relationship, service performance and customer
loyalty. Journal of Business Research. 122. pp.362-372.
Kaushal, V. and Srivastava, S., 2021. Hospitality and tourism industry amid COVID-19
pandemic: Perspectives on challenges and learnings from India. International journal of
hospitality management. 92. p.102707.
Konovalova, E.E. And et. al., 2018. Methodological approaches to development strategies for
the tourism and hospitality industry enterprises. International Journal of Engineering
and Technology (UAE). 7(4.38). pp.277-280.
Palomares, C., Franch, X. and Fucci, D., 2018, March. Personal recommendations in
requirements engineering: the OpenReq approach. In International working conference
on requirements engineering: foundation for software quality (pp. 297-304). Springer,
Cham.
Sobocka-Szczapa, H., 2021. Recruitment of Employees—Assumptions of the Risk
Model. Risks. 9(3). p.55.
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