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HRM for Service Industry Assignment (Doc)

   

Added on  2020-10-23

12 Pages2088 Words419 Views
[HRM FOR SERVICE INDUSTRY]

Table of ContentsIntroduction.................................................................................................................................................3Task 2..........................................................................................................................................................33.1 Discuss a job description and person specifications through examples from a hospitality organisation.............................................................................................................................................33.2 Compare the selection process of different service industries businesses........................................6Task 3..........................................................................................................................................................74.1 Assess the contribution of training and development activities to the effective operation of a selected service industry business...........................................................................................................7Conclusion...................................................................................................................................................8Recommendation.........................................................................................................................................8Reference...................................................................................................................................................10

Introduction In simpler terms, human resource management involves the planning, recruitment, selection,training, motivating and terminating human workforce functional in a company effectively andhence is an integral portion of business operations. Proper management of human resource isnecessary for achieving the organisational goals. The given assignment will be prepared with thefocus fixed upon detaining human resource management in the service industry such ashospitality, tourism etc. The employment law and its effects, current employee regulations states,trends in the service industry etc all will be part of the following report with Hotel Hilton. HiltonHotels are the global name in the hospitality industry and is considered as the flagship brand ofthe renowned American multinational company Hilton. Hilton Hotels are spread across 85countries. The selection and recruitment procedure of the workforce are also included. Lastly, theimportance of training and development for the growth and uplift of the human resource will bediscussed. Task 23.1 Discuss a job description and person specifications through examples froma hospitality organisationA sample job description for Hilton Hotels would be as follows:Hotel HiltonJob Description Job title: housekeeping executive Reporting authority: operational manager or the General Manager

Role: The executive has to monitor the activities of the employees involved in housekeeping.He/she will also have the power to recruit employees as housekeeping staffs. The daily choresare to be delegated among the staffs by the executive. The executive will identify areas forimprovement and if necessary would arrange for training and development programmes for theexisting staffs and adhering to the company roles and regulations as per necessity. Responsibilities: Hotel Hilton is reputed for its services to customers a loarge part of which is ofhousekeeping services. The executive will be responsible for maintaining the hotel premises clanand the rooms also to match the thus developed standard. The executives will also have to beresponsible for coordinating among various other departments and work in synchronisation withpurchasing department mainly so that the requirements from time to time can be communicatedand eventually acquired. If the guests have any issues regarding housekeeping services, theexecutive must attend the complaint and see to it that it does not occur again. Specific Criteria to be presentThe person to be in the position of Housekeeping Executive must possess some basic andspecific skills along with a certain period of experience. These are:Educational Qualification: The candidate must possess a degree in Hotel Management from anaccredited university by completing a 3 years’ degree course or a diploma course Skills: The specific skills required to be present in the individual is:Excellent leadership qualitiesReadiness to take challenges and look for new innovations to be implementedMust possess excellent communication skill and a pleasing personality will be added advantageQuick decision making ability Preferably from English speaking background, knowledge of other language will be extraadvantage

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