This report examines the impact of Ryanair's low cost model on its performance and identifies issues such as declining net profit. It recommends measures to address these issues, including managing fuel costs, improving customer service, and reducing operational expenses.
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Foundation of business communication
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Table of Contents INTRODUCTION...........................................................................................................................1 SUMMARY OF CASE STUDY.....................................................................................................1 EXPLORATION OF BUSINESS PROBLEM................................................................................2 IMPACT OF POTENTIAL STRATEGIC SOLUTION.................................................................2 CONCLUSION................................................................................................................................3 REFERENCES................................................................................................................................4
INTRODUCTION Businesscommunicationplaysa crucialrole in performingoperationstoward the accomplishment of main goals and objective of a company as it support in circulating the crucial information and strategical planning among the customers in effective manner. The current report is based on Ryanair which is a airlines company headquartered in Dublin and offer the travel related services throughout the world (Thomas and Thomas, 2015). This report is based on a case study of Ryanair which is related with the implementation of low cost model within the airlines industry that has supported it in becoming the largest airlines company in Europe in context of customer base. This report contains a summary of case study, exploration of business problem, impact of potential strategical solution to determine the actions to be taken for overcoming issues. SUMMARY OF CASE STUDY Ryanair is an Aviation company which is headquartered in Dublin which operates around 181 aircraft by maintaining around the 729 routes across the North Africa and Europe from around 31 bases. It has experienced a greater success in recent years due to its implication of low cost business model and as a result of which it become world' larger airline which operates maximum of passenger numbers. This happen after the deregulation of airline industry in year 1978 which removed the government intervention within the European continent and as a result of which majority of airline started emerged with the EU which also increased the competition. This results into downward price pressure and by taking advantage of this market condition it started offering low prices leisure travelling services by entering into a huge and virtual unlimited market(DaSilva and Trkman, 2014). The company has get first mover advantage as it has applied the budget model by the first time within European market by negotiating over the best possible rates with secondary airports. For implementing this effectively Ryanair has established a single type of aircraft fleet which saves the training cost of the company. In addition to this it also started working over point to point flights which enabled the turn-around time and flights to secondary airports which also support in saving the airport fee costs (Case Study on Ryanair, the biggest low-cost European Airline, 2014). These all are the factors which enabled Ryanair in keeping its internal operations extremely efficient so that appropriate profit can be generated even after it work over the budget model. 1
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EXPLORATION OF BUSINESS PROBLEM The low cost business model has support Ryanair in achieving greater success in marketplace by attracting and serving larger number of customers with the help of this model. But apart from this, model also creates several issues for the Ryanair but the biggest issues which is affecting the performance of the company is that its net profit is dropping down. From the report published in year 2007 it has been identified that 27% of net profit get down which used to be 48 million per year earlier. Because of this it has faced a poor market condition where the fuel cost is increasing and also there is a recession period within UK and there is not any future profit expectation (Fageda, Suau-Sanchez and Mason, 2015). Despite of this the the average winter fares get dropped up to 5% of its underlying net profit within three months to end December which get fell down to 35 million euro. This also increases the issues like doubling of airport charges combined with the reduction in capacity of winter which signifies the increase in cost of Dublin, increase in staff cost. Despite of this, Ryanair increase the cost of snacks or food which it provide to its passengers which also affect its image in marketplace as customers started considering it a business with bad customer support services.These all are affecting the operations performed by Ryanairwhich arerequired to be rectified in order to improve the performance of the company and maintaining the quality of services. IMPACT OF POTENTIAL STRATEGIC SOLUTION By continuing with the low cost model, Ryanair become able to generate a customer base with larger number of customer but on the other hand it has also affected the net profit of the company(Gross, Lück and Schröder, 2016). This is required to be managed by Ryanair as it may affect it market position as lower availability of fund may affect the operational efficiency due to lack of resources or other factors. Therefore, in order to deal with this issue and improve the profitability of Ryanair following recommendations are being provided, As per thesuggestion provided by RAY MASSEY, 2012, the Ryanair has increased its potential market share drastically but from its recent deal of Boeing, Ryanair must take some measures to ensure its practices against the larger amount of cash outflow by presenting special attention to the volatile and inflammatory nature of increasing price of jet fuel and fragility of current European economy. This is because it has increases the load factor of at the time of less busy winter months. But this can be maintained if they 2
rent the aircraft out to the warmer regional airlines so that profit can be continued from those plans. According to Jon Sindreu., 2018, in order to improve its bad public image within the marketplace due to the controversial advertisement regarding the poor customer services Ryanair try to communicate about this with the Union and its customers. This discussion would be then promoted over the media channels so that customers will be clear with the efforts which company is putting toward improving their services and experience of customers. Additionally,Ryanair website must be equipped with an option of feedback where customers can drop their issues or positive experience they have with Ryanair while availing it s services so that the perception of customers toward the company and its services get improved. In order to deal with the issue that Ryanair is facing i.e. increase in the cost of company it is suggested by the Jeroen Kraaijenbrink, 2019., that further cost cutting and pricing reduction must only be performed when it is done without affecting the two main stakeholder that are customers and employees. If the cost cutting practices are to be performed without worsening the employee's working condition and without making the travel practices unpleasant then only there remains for lowering the prices and cost of operation. These means as long as no stakeholder is suffering from the practices of lowering the price and cost then Ryanair must do on for lower its cost to achieve higher profit otherwise it must avoid this and try to determine another way of enhancing the profitability. CONCLUSION From the above mentioned report it can be summarised that the strategical practices plays a crucial role in improving the practices as well as performance of an organisation. From this study it has been clear that the low cost model proves to be more effective method for Ryanair as it become able to capture larger market share and be able to maintain greater flow of profit at the being. But later it get affected with several issues like higher operational cost, dissatisfaction of employees due to complexity while operation, higher fuel cost, poor custom,er services humour etc. These issues mainly developed due to increase inadequate upgrade of strategic plan which it has created. 3
REFERENCES Books & Journals DaSilva, C.M. and Trkman, P., 2014. Business model: What it is and what it is not.Long range planning.47(6). pp.379-389. Fageda, X., Suau-Sanchez, P. and Mason, K. J., 2015. The evolving low-cost business model: Network implications of fare bundling and connecting flights in Europe.Journal of Air Transport Management.42. pp.289-296. Gross,S.,Lück,M.andSchröder,A.,2016.TheLowCostCarrier–AWorldwide Phenomenon?!.In The Low Cost Carrier Worldwide(pp. 25-38). Routledge. Thomas, M.M. and Thomas, M., 2015. Ryanair: success before love.Strategic Direction. Online Case Study on Ryanair, the biggest low-cost European Airline. 2014. [Online] Available through: <http://www.casestudyinc.com/ryanair-low-fares-airline-case-study>./ Kraaijenbrink.J.,2019.HowLowCanLowCostGo.[Online]Availablethrough: <https://www.forbes.com/sites/jeroenkraaijenbrink/2019/02/01/easyjet-vs-ryanair-how- low-can-low-cost-go/#11db93fc696a>./ MASSEY. R., 2019. Anger as Ryanair finally scrap unlawful £6 debit card fee. [Online] Available through: <https://www.dailymail.co.uk/news/article-2240390/Anger-Ryanair- finally-scrap-unlawful-6-debit-card-fee--introduce-6-website-admin-fee-day.html>./ Sindreu.J.,2018.Ryanair’sLatestProblem:Normality.[Online]Availablethrough: <https://www.wsj.com/articles/ryanairs-latest-problem-normality-1540223553>./ 4