Reflection on Experience of Front Office and Housekeeping in Premier Inn Hotel

Student Journal

Table of Contents
INTRODUCTION...........................................................................................................................3
Reflection on experience of front office and housekeeping........................................................3
REFERENCES................................................................................................................................6

INTRODUCTION
Refection is a way of critically analysis of experience on knowledge development. In this
study, I am going to discuss my experience of working in front office and housekeeping
departments. I will discuss my feelings of experience and placement in Premier inn hotel.
Reflection on experience of front office and housekeeping
On the basis of my experience of working in housekeeping and front office department in
food and beverage company, I want to reflect on my skills and knowledge. I have got placement
in premier inn hotel and for working there in an effective manner, I want to know about my skills
and weaknesses. With the help of Gibbs reflective model, I can reflect on my experience such as:
Description: I want to share my experience of working as housekeeping and front office
assistant and in this regard, I can say that working in these both departments is not an easy task.
These both departments are responsible for satisfying customers. When customers have any
problem then they directly come and visit to front office department. It increases pressure on
staff, Initially (South, Giuntoli and Kinsella, 2017). I became frustrated but support of my seniors
helped me out in working as an efficient staff. I was encouraged to interact with guests and
solving their problems in an effective and timely manner. I believe that this encouragement
improved my communication skill. Now, I can communicate with different behaviours of
people and this experience would help me out in the future and working in Premier Inn as an
effective and professional employee.
Feeling: In regard to experience that I share, I can say that we must take risks and should
work even after when we are not comfortable and sure. Risk taking skill plays a vital role and
each task that is new to us makes us feel nervous. Practice makes us perfect and having
confidence is also important. After working in these departments, I came to know that employees
in these departments need to be aware with organizational information. Guests can ask for
anything and this post increased my knowledge relevant to other fields as well. Staff of front
office department needs to interact with other departments like production, housekeeping and
others. Guests do not go directly to managers even if they face problems relevant to other
departments. So, it is imporatnt to have knowledge of other department vallen & Vallen, Jerome,
(2014). In this regard, I can say that this post increased my memory as I can learn number of
things at once. I believe that I can manage number of tasks in an effective manner. This task
management skill can make me able in performing in Premier inn hotel in an effective manner.