This essay analyzes how a telecom service provider can draw up a talent management and performance management policy that considers cultural differences, labor market, and institutional arrangements in different countries. It discusses the need for diverse leave policies, incentives, and training programs for employees in China, Australia, and Brazil.
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Running head: GLOBAL HRM POLICIES Global HRM Policies Name of the Student Name of the University Author Note
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2GLOBAL HRM POLICIES Talent management and performance management constitute two vital aspects of human resource management policies in each and every part of the globe (Cascio and Boudreau 2016). While talent management focuses on managing and developing the skills and the potential of gifted and dedicated employees who can and are willing to do their best foranorganization,performancemanagementaimsatimprovingtheperformance capabilities of employees who are not able to performance up to the mark but who have the capacity in them to do better than what they are doing at present. Performance management also entails acknowledging the achievements of employees at the work place through the granting of rewards, recognitions and appraisals on an annual basis (Moeller et al. 2017). Although performance management and talent management have to be implemented by HR departments of companies unanimously all around the world, there cannot be uniformity where such policies are concerned as cultural differences, the labour market, institutional arrangements and trade unionism prevalent in specific countries have to be taken into account when drawing up HR policies for employees over here. The labor market in China is not the same as Australia, neither is the culture of India similar to the culture of the United Kingdom. Companies that engage in worldwide operations have to take a number of important factors into consideration when implementing sound HR policies for long term benefit (Moeller et al. 2017).This essay analyzes in the form of a memorandum, how Gomez Telecom, a telecom service provider running operations in Australia, Brazil and China can draw up a talent management and performance management policy that will look into the benefits and wellbeing of its employees in each of the three countries equally, with all factors such as labor market, cultural differences, trade unionism and situational arrangements being taken into consideration. This paper concludes that a uniform HR policy is undesirable for a global business, given that the labor market and employee base serving such a business in one location can be radically different from the same in another location.
3GLOBAL HRM POLICIES 1.Plan for Talent Management and Performance Management for Employees of Gomez Telecom in China, Australia and Brazil To:theceo@gomeztelecom.com.au Subject– Talent Management and Performance Management Plan for Employees of Gomez Telecom in China, Australia and Brazil Dear Mark As a long time HR consultant for your company, it gives me great pleasure to provide you with an outline for a talent management and performance management plan that you can implement for the company’s offices in China, Australia and Brazil equally and successfully. Having a diverse and unique HR policy in every country is imperative if the talent and skills of employees in all three countries are to be duly acknowledged and utilized by the company to its best possible advantage. 1.1.A Diverse Leave Policy based on Difference in Cultures in all the 3 Countries A pan HR policy for talent management and performance management is not one that takes cultural differences into consideration. It may be normal for employees working for the company in Australia to be entitled to two sanctioned leaves in a year, that is, on Christmas and on Thanksgiving, as these are the two primary festivals that are celebrated in this country. Yet in a country like China, there are a number of local festivals including the celebration of Chinese New Year that may require employees to be entitled to more paid leaves than the employees in Australia are accustomed to. Similarly in a country like Brazil, climatic factors such as a hot and humid tropical climate and continued rains and inclement weather, may require employees to apply for leave from work more frequently, than employees in Australia may have to, especially given the lack of infrastructural arrangements
4GLOBAL HRM POLICIES in Brazil to look into basic requirements like the provision of power supply in the event of a load shedding. If there is a power failure in the company’s office in Brazil, employees will have to be granted the ability to work from home on that day or be sanctioned leave, which is something that the company will never have to do for its employees in Australia or even in China, where the institutional arrangements for addressing such concerns are far better. In the latter two countries, the climate and infrastructural arrangements will facilitate employees to come to office and work without disruption, as the likelihood of logistical problems like a power failure at work is quite rare. Both talent management and performance management require employees to be punctual and attentive while they are at work, to take minimal leaves, and to attend office on time. Given the differences in the work set up in Brazil, China andAustralia,GomezTelecomshouldhaveadifferentleavepolicyandattendance requirements for the purpose of talent management and performance management in each of the three countries. Employees working for the company in Australia should be entitled to only two to three public holidays in a year, and a greater number of leaves should be sanctioned for employees in China and Brazil given than there are some many local festivals and cultural events in these countries that will require employees to be away from the office for several times in a year. Compelling the employees who are working for Gomez Telecom to adhere to the workstandardsthatisexpectedofAustralianemployeesforthepurposeoftalent management and performance management will simply not be a fair thing to do, given that therearesharpdifferencesinculturesandtemperamentsthathavetobetakeninto consideration. Chinese and Brazilian employees will have to be allowed to take leave at least five to six times in a year, in order to attend to local cultural festivals and events with friends and family. If they are not given the opportunity or the scope to do so then it is more than likely that talented employees for Gomez Telecom in these countries will feel disinterested
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5GLOBAL HRM POLICIES and even disheartened to work for the company and will instead prefer offering their services to some local business which takes such things into consideration. Hence the suitable leave policy must be drawn up specifically for China and Brazil, which differs from the leave policy of the company in Australia, if talented employees who are capable of performing for the company in these destinations are to be retained for the long term. 1.2.More Incentives and Appraisals for Australian Employees compared to Chinese and Brazilian Employees based on the differences in the Size of the Labor Market The talent management policy and the performance management policy of Gomez Telecom in China and Brazil needs to be vastly different from the same in Australia as the labor market in Australia is quite small compared to the labor market in China and Brazil. The population of Brazil is quite large and the population of China is the largest in the whole world. The company will be able to drawn upon a greater amount of manpower in Brazil and China than it will be able to in Australia(Tarique et al. 2015). Hence its talent management and performance management activities in Australia have to be far more specific and dedicated compared to its talent management activities in Brazil and China. If a meritorious employee working for the company in Australia resigns, it can take the company several weeks and months to get this employee replaced with a similar talented employee, given the small size of the labor market (Ensour et al. 2017). In Brazil and China, this will not be difficult for the company to do as there are hundreds and at times even thousands of people who are applying for jobs every day, and if a meritorious employee resigns from the job, it will not take the HR executives longer than a day or two to locate another employee with similar skills and talents that can be used in order to fulfill the company’s objectives or business goals in either of these two countries (Tarique et al. 2015). In other words, there is sufficient manpower and skilled manpower at that in China and Brazil because of the large
6GLOBAL HRM POLICIES size of the labor market that Gomez Telecom can fall back on, compared to what it can do in Australia. Hence the talent management and performance management policies of the company in Australia have to be far more precise and must be revised every now and then in order to make sure that the company is able to retain a talented workforce to serve its interests over the long term. Gomez Telecom has to take special care to make sure that the employees of the company in Australia feel cherished by the top level management and that they are given the incentives and the rewards that are needed in order for them to be interested enough to work for the company over the long term (Basak and Khanna 2017). Appraisals need to be carried out twice a year at least if not annually, and employees of the company in the Australian offices who show promise or special potential are employees who need to be especially rewarded in the form of bonuses and incentives so that they have every desire to work for the company for as long as possible. Gomez Telecom does not have to do the same for its employees in China and Brazil however. The employees in China and Brazil can be subjected to an appraisal system that is awarded annually only, and the rate of incentive awarded to such employees does not have to be as high as the rate of incentive that is awarded to employees working for the company in Australia (Suri 2016). This is because in the event of the resignation of a talented employee, the company can always hire another employee with a similar set of skills given the substantive size of the labor market in both China and Brazil (Cascio and Boudreau 2016). 1.3.Training and Development in English Language for Employees in China and Brazil TrainingandDevelopmentformsacrucialpartoftalentmanagementand performance management and Gomez Telecom has to pay far more attention to the training and development measures that it undertakes for its employees in China and Brazil for the purpose of talent management and performance management, than it does in Australia. One
7GLOBAL HRM POLICIES major reason for this is the fact that the employees in Brazil and Australia are not likely to be exposed to an English education in much the same way that employees in the country of Australia are exposed to (Noe et al. 2017). It is more than likely that the Brazilian and Chinese employeesof the company will not be proficientin English and that talent employees among the workforce of the company in both of these countries will have to be provided with English language training courses and classes in order to hone their work skills and make them perform better at the job (Basak and Khanna 2017).Gomez Telecom is a company that is serviced by an international clientele, and if it has to manage talent and performance well enough for its employees, it will have to make sure that its employees are all proficient in the English language, given that this is the international language of communication. Hence the training and development measures that are undertaken by Gomez Telecom in China and in Australia for the purpose of talent management have to be far more intensive than the training measures undertaken in Australia (Horney 2016). The employees of the company need to be subjected to English language workshops at least two to three times in a year in order to ensure that their communication skills in English are suitably honed and advanced and that they have what it takes to communicate with an international client base when needed. Efficient employees of Gomez Telecom in China and in Brazil will be able to do far better for the company if they are trained suitably in the English language, as this is not the first language, and enough training in communicating the language will give them the extra edge or added advantage that they need to do their best for the company (Tarique et al. 2015). 1.4.Special Training and Development in IT for Brazilian Employees Training and development measures in the area of IT skills also must be far more in number for a country like Brazil than it is for Australia and China (Adamou 2017). Both China and Australia are countries that are quite advanced when it comes to technological
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8GLOBAL HRM POLICIES development, but the same cannot be said for Brazil, which ranks as one of the most underdeveloped nations in South America today (Elegbe 2016). Hence gifted and talented employees of Gomez Telecom in Brazil not only have to be provided with English training skills and English training workshops in order for them to perform really well for the company, but will also have to be provided with training in IT support from time to time in order for them to achieve the goals and objectives of the company as successfully as the company’s employees are able to achieve in Brazil and China (Reilley and Williams 2016). 1.5.Training in Mandarin and Spanish for Australian Employees to encourage Collaboration among employees in all 3 Countries While the training and development measures for the company’s employees in Australia do not have to be as intensive as those in China and Brazil, the Australian employees need to at least be provided with training in Mandarin and Spanish so that they can communicate effectively with their counterparts in Brazil and in China (Dillard 2019). alented and gifted employees of Gomez Telecom in all the three countries of Australia, China and Brazil need to be provided with the opportunity to collaborate with one another in order to come up with activities and schemes that work best for the company, and for this purpose, the Chinese and Brazilian employees must be trained sufficiently in English while Australian employees need to be familiar with either Mandarin or Spanish or both, in order for such collaborative measures to take place (Poor et al. 2015). As is clear from the detailed points that have been mentioned above, the HR policy for talent management and performance management has to be unique in all the three countries of Brazil, China and Australia because of the differences that prevail among the employees in terms of culture, size of the labor market, infrastructural arrangements etc. If Gomez Telecom has to bring out the best in its employees in all the three countries it has to
9GLOBAL HRM POLICIES designtalentmanagementandperformancemanagementpoliciesthattakecultural differences into account, and also the differences that are likely to exist in terms of infrastructural development, given that a country like Brazil for instance is not as advanced as China or Australia. Trade unionism is parallel in all the three countries of Brazil, China and Australia and does not have to be taken into account when designing talent and performance management policies as such, provided that employees in all three countries are subjected to training and development measures that are of benefit for their professional advancement and that every effort is made by the company to make its employees feel comfortable, secure and included at the workplace.
10GLOBAL HRM POLICIES References Cascio,W.F.andBoudreau,J.W.,2016.Thesearchforglobalcompetence:From international HR to talent management.Journal of World Business,51(1), pp.103-114. Moeller, M., Harvey, M. and Maley, J., 2017. HR Guidelines for Mitigating Cross-Border Regional Differences: Creating the Foundation for a Global Mindset.New Zealand Journal of Human Resources Management,17(1). Tarique,I.,Briscoe,D.R.andSchuler,R.S.,2015.Internationalhumanresource management: Policies and practices for multinational enterprises. Routledge. Basak, A. and Khanna, K., 2017. A Study on the Selection Criteria of Different Hotels of Delhi NCR in Accordance to the HR Policies and Market Trends.International journal of social sciences and humanities,1(1), pp.27-38. Noe,R.A.,Hollenbeck,J.R.,Gerhart,B.andWright,P.M.,2017.Humanresource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education. Horney,N.,2016.Thegigeconomy:AdisruptorrequiringHRagility.Peopleand Strategy,39(3), p.20. Adamou, C., 2017. Leading and managing people effectively in the face of global public healthemergencies:lessonsfromEbolaandZikavirusoutbreaks.StrategicHR Review,16(1), pp.45-48 Elegbe,J.A.,2016.Talentmanagementinthedevelopingworld:Adoptingaglobal perspective. Routledge. Reilly, P. and Williams, T., 2016.Strategic HR: Building the capability to deliver. Routledge.
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