Ground Handling and Legal Requirements at Schiphol Airport Amsterdam

This document provides an analysis of the ground handling process and legal requirements at Schiphol Airport Amsterdam. It explores the facilities provided by ground handlers, the different terminals and operations at the airport, and the legal requirements for airline crew, airport security, baggage procedures, boarding gates, check-in process, immigration, and more. The document also highlights the differences between airline staff and passengers, as well as the quality differences between landside and airside areas.

GROUND HANDLING AND
LEGAL REQUIRMENTS AT
SCHIPHOL AITPORT
AMSTERDAM

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Ground handling process of Amsterdam airport Schiphol..........................................................3
Regulatory and legal requirements at Amsterdam airport Schiphol...........................................5
REFERENCES................................................................................................................................8

INTRODUCTION
Aviation is the industry which relates with the travelling of a person from one place to
another with help of air transport. In this modern and competitive world, the airways are gaining
more popularity as the connects the whole world with air transport (Sheibani, 2020). Thus, the
present study will be directed towards the analysis of Amsterdam airport Schiphol which is an
international airport of Netherland. This is an airport which is located 9 km to southwest of
Amsterdam and is the third largest busiest airport in Europe on basis of passenger volume. The
current study will outline the ground handling process at the airport and the legal and regulatory
requirements of Amsterdam airport Schiphol.
MAIN BODY
Ground handling process of Amsterdam airport Schiphol
Handling facilities of airlines
The ground handling is the process through which all the services performed to maintain
the airport are included. The employees who are performing these activities are known as ground
handlers. There are many different facilities which is provided by these ground handlers at
Amsterdam airport Schiphol which are as follows-
Baggage is the first facility which is provided to passengers in order to manage their
luggage at the airport. These handlers assist the passenger in carrying their luggage to the place
where they want to go.
Another facility provided by ground handler is to monitor the safety of the passenger
coming to the airport and travelling by the flights of Amsterdam airport Schiphol. This is
necessary because if consumer will not be safe then they will not like to travel with this airline.
Another major facility provided is cleaning and maintaining of airport. This is very
important because of the reason that if there will not be cleanliness and good hygiene maintained
at the airport then the passengers will not feel safe and will not travel with these airlines (Samà
and et.al., 2018).
Thus, these are the major facilities which are being provided under the process of ground
handling at Amsterdam airport Schiphol.
The procedures used for maintenance of the ground handling process at the airport by the
ground handler are as follows-

For the management of the baggage of the consumers the process used by the ground
handler is to load the luggage of the passenger on the conveyor belt and after the checking of the
baggage sending the luggage to the flight at the place of consumers (De Jong, 2016).
For the maintenance of cleanliness and tidiness the ground handler uses the process of
aircraft cleaning under which the airplane is cleaned between the duration when all passengers
come out and the new passenger goes in. Also, this includes the cleaning of airport from time to
time so that there is not any unhygienic thing at the airport.
Different schedule of airlines
The schedule of airline is referred to as the time or duration which is undertaken in order
to go from one place to another. This is the duration of time period which is undertaken by a
flight to reach from one destination to another. These schedule are printed and communicated on
the websites of company as this will help the consumers in managing their trip if they want to go
anywhere. The most common airline is KLM royal Dutch airlines which is headquartered in
Amstelveen along with the hub neighbouring to Amsterdam airport Schiphol (Mota and et.al.,
2018). This schedule includes the destination that is from where the flight will take off and
where will it reach also this will include the departure time and the arrival time.
Different terminals on Amsterdam airport Schiphol
There is one major passenger terminal and along with it six different concourses that is B,
C, D, E, F, G, H and M. Also, the building of terminal is having three different levels that is
departure hall 1, departure hall 2 and departure hall 3. All these three halls include all the
concourses and in addition to this there is general aviation terminal.
Many of the other airlines are generally having only one terminal for both international
and domestic flights. But the Amsterdam airport Schiphol is having many different terminals
which divides all the flights in these three terminal hall.
The major operation taking place at the terminal of Amsterdam airport Schiphol are like
helping the passenger to go and come from flights from the ground transportation. This terminal
also provides facilities of managing the luggage of the passenger and helping them in boarding
the flights (Scala and et.al., 2019). Also, this includes the operation of managing and assisting
the consumers in purchasing tickets, going through the security check and managing the baggage
and luggage along with the safety of the passengers. All these services are different pertaining to
the type of consumers and the distance to which they are travelling. This is majorly because of

the reason that there are different types of consumers who travel for different purpose and this
make the changes in the operation of terminal.
In the end it is recommended to Amsterdam airport Schiphol that they need to work in
effective manner so that the working is not affected by any of the changes (Patriarca, Di Gravio
and Costantino, 2016). Another major recommendation for the airport is that they must do a
proper market research in order to analyse all the changes taking place within the business
environment and pattern of travelling among the consumers. This is necessary because of the
reason that business exist in environment which is very dynamic and ever changing and it is
necessary for Amsterdam airport Schiphol to understand and implement these changes. If
Amsterdam airport Schiphol will undertake all the changes in the intended manner the business
will be successful and this will increase the profitability of the company.
Regulatory and legal requirements at Amsterdam airport Schiphol
There are many different types of legal and regulatory requirement which need to be
followed by the airport in order to manage the working in ethical and effective manner. Some of
the legal and regulatory requirements are as follows which are applicable to Amsterdam airport
Schiphol.
Airline and its crew- air crew is a group of personnel which work in one crew for the
operation of the flight in an effective manner. The composition of the airline crew is totally
dependent over the type of aircraft and the capacity of airplane and the duration for which it is
flying. If the duration is short, then the crew will be small and if not then it will be high.
Security of airport- this is the main regulation which need to be maintained by
Amsterdam airport Schiphol. This is necessary because of the reason that if security will not be
good then the passenger will not like to travel with this airline as they will not feel safe. This is
majorly because of the fact that any person can travel in the airplane if the security is not good
and effective (Soepnelv and Roling, 2017). Thus, it is mandatory for Amsterdam airport
Schiphol to have effective system of security and guards and whole airport need to be under
CCTV surveillance.
Baggage procedure- this is also an effective legal requirement to be considered at time of
managing the security at airport. This includes proper checking of the baggage of the passenger
as this may contain any risky and unethical things. Thus, for this the best method is the online
check from home itself. Many of the airline services provides the facility of online checking of

the baggage. Also, at the airport there are self- service kiosk which assist the passenger to get
their baggage check themselves by taking it at the self help desk.
Boarding gates- these are the areas through which the consumers go within the airport
and comes out of the airport (Forsyth and et.al., 2016). For assessing the entry within the airport
the boarding pass is necessary to be taken from the airport authorities. This is majorly because of
the reason that this gives the right to the person to stay at the hotel. These boarding pass need to
carried with every passenger who is travelling with the Amsterdam airport Schiphol.
Check- in process- the check in process is the one which is requires checking of the
passenger and every detail of them with their identity cards. This is necessary for the reason that
when the passenger comes to the airport it is the responsibility of the airport authorities that they
try to ensure that no person who is not having any interest in the airport comes to the airport.
Hence, it is very necessary for the airport to have effective check in process. For this Amsterdam
airport Schiphol is having metal detectors to check the person coming to the airport and for the
luggage checking they are having sensor which detect all the material in the luggage.
Immigration- this is a place on the airport which is necessary to be setup in every airport.
This is necessary because of the reason that here the government officials in order to check the
legal documents of the people travelling to another country. This is necessary for the purpose of
safety of the person as well as the country. At the counter of check- in the papers and legal
documents are being checked in order to make sure that the person is authentic and is not going
for any misleading purpose in the other country. In the Amsterdam airport Schiphol the
immigration process takes a less time that of 5- 10 minutes. This is majorly because of the fact
that there is facility of e- passport gates for the citizen of UK, EEA and EU. This is majorly
because of the reason that all the details of the person are connected with their identity proof and
all these requirements are get tested and rechecked as and when the passenger details are entered
within the computer (Mota and et.al., 2017). The immigration process at Amsterdam airport
Schiphol include the first step of reviewing the travel document and after that asks some
questions to the person. After that going through the custom is done because of the necessity to
check the good taken by the consumers.
Difference between airline staff and passenger- there is a great difference between the
airline staff and the passengers. The passengers are the people who are travelling from one place
to another in the airplane. On the other hand, the airline staff is the one which is which is in the

airline to assist the passenger in any sort of thing. The major difference between both of them is
that passenger pays for the tickets of travelling in the aircraft. While the airline staff gets money
as salary for the services which they are giving to Amsterdam airport Schiphol.
Difference in facilities between airline services- There is also a difference between the
airline services which are provided by the Amsterdam airport Schiphol. This is majorly because
of the reason that airport provide different class of services like business class, first class,
economy class and many other. Hence, the level of facilities is different for all these difference
class of flight facilities provided to the consumers.
Difference of quality between landside and airside- the landside is that area of airport
which includes the area where people can walk like parking, roads nearby, train stations and
many other closely located area. On the other side the airside is the area which includes and have
access to the aircraft and the runway through which the airplane takes off. The another difference
is that the landside is the area which is allowed to be assessed by any person. Whereas the airside
is the area which is which is closely secured and no general person can go in that area without
permission (Chandra and van Hillegersberg, 2019).
In the end it is concluded that it is very necessary to follow all the legal requirements and
regulation to maintain the ethical and authentic working. For improvement it is necessary for
Amsterdam airport Schiphol to follow all the laws and legislation like data protection,
employment act, health and safety act and many other relating acts for betterment of working.

REFERENCES
Books and Journals
Chandra, D. R. and van Hillegersberg, J., 2019, August. Creating competitive advantage for air
freight communities using a cargo community system: A case study in Amsterdam
Schiphol airport. In 25th Americas Conference on Information Systems, AMCIS 2019.
De Jong, E. M., 2016. Optimisation of the airside road traffic system around the piers of
Amsterdam Airport Schiphol.
Forsyth, P. and et.al., 2016. Competition for Airport Services–Ground Handling Services in
Europe: Case Studies on Six Major European Hubs. In Airport Competition. (pp. 413-
432). Routledge.
Mota, M. M. and et.al., 2017. Simulation-based turnaround evaluation for Lelystad
Airport. Journal of Air Transport Management. 64. pp.21-32.
Mota, M. M. and et.al., 2018. Simulation-Based Virtual Cycle for Multi-Level Airport
Analysis. Aerospace. 5(2). p.44.
Patriarca, R., Di Gravio, G. and Costantino, F., 2016. Assessing performance variability of
ground handlers to comply with airport quality standards. Journal of Air Transport
Management, 57, pp.1-6.
Samà, M. and et.al., 2018. Coordination of scheduling decisions in the management of airport
airspace and taxiway operations. Transportation Research Part A: Policy and
Practice. 114. pp.398-411.
Scala, P. and et.al., 2019, December. A generic framework for modeling airport operations at a
macroscopic level.
Sheibani, K., 2020. Scheduling Aircraft Ground Handling Operations Under Uncertainty Using
Critical Path Analysis and Monte Carlo Simulation: Survey and Research
Directions. International Journal of Business Strategy and Automation (IJBSA). 1(1).
pp.37-45.
Soepnel, S. and Roling, P. C., 2017. Impact of Electric Taxi Systems on Airport Apron
Operations and Gate Congestion. In 17th AIAA Aviation Technology, Integration, and
Operations Conference. (p. 4391).
Online
Amsterdam airport terminal. 2020. [Online]. Available through: < https://www.amsterdam-
airport.com/terminal.php >