Health and Social Care Assignment- Support Work

Support Work in Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Roles of non-direct care workers...........................................................................................1
P2 Interpersonal skills required by a non-direct care workers....................................................1
P3 Roles of a non-direct care workers in the operation of a team..............................................2
P4 Roles of a non-direct care workers in maintaining health, safety and security ....................2
P5 Importance of supervision and management in the development of non-direct care workers
.....................................................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
With the increasing wealth of the individuals in this era , they are much more inclined
towards working in the social sector to help the people in need. To assist in the same some
workers are associated with it directly and some of them serves as non-direct care workers. In
this report the role of non-direct care workers has been elaborated by taking into consideration
National Health Service(NHS) of UK.
P1 Roles of non-direct care workers
Non-direct care workers are the individuals which are not directly involved in a particular
area of care and hence, they assist in maintenance,management,etc. Some persons are really very
interested to serve social care sectors to serve the people who can't afford the expenses of the
treatment (Milani, 2017). For this, they assists by creating social care environment for them.
Many residential care homes, nursing homes , sheltered houses, day care centres,
individual's home etc. are provided by them to recover the patients as soon as possible by
creating friendly and homely ambience. Some non-direct workers gives monetary support by
providing free of cost medicines to the patients. Free food facility is also provided to the patients.
Some of them works as an administrator and receptionists. Some assists as a gardener and
cleaner to take care of the hygiene practices.
As a security staff also a person can serve the social care sectors. To take the patients
from one place to another to aid them with the proper treatment some workers serves as a driver.
Catering and laundry facilities are also provided by some of them. Some of them manage all the
affairs of such organisation to ease the work flow. Motivation and positive attitude is also
important to heal the persons as soon as possible. Some workers provide services by creating
optimistic environment for the patients (Aveyard,2014).
P2 Interpersonal skills required by a non-direct care workers
To assist working in social care sectors, the non-direct care workers must have the
requisite skills. Commination skills has a major impact on the working of these organisations.
For this , the workers should have sound verbal communication skills. They have to take care of
the tone and pace of the language while interacting with the patients. They must have to consider
the views of the patients to satisfy them. For this, one must have appropriate listening skills. One
must have a skill to use jargon to let the patients not been influenced by the same. Similarly, non-
verbal communication skills also plays an important role. One must have proper body language
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