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Health And Social Care Unit 1

   

Added on  2021-06-17

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Running head: HEALTH AND SOCIAL CARE UNIT 1Health and Social Care Unit 1Name of the student:Name of the University:Author’s note
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1HEALTH AND SOCIAL CARE UNIT 1IntroductionCommunication is an integral part of health and social care service, where improvementin health is achieved through one-on-one interaction with clients. Effective communicationprocess helps social care workers to establish positive relationship with colleagues, managementand families, receive and apply information in the right manner and promote well-being ofpeople. Health and social care organization have their own communication process irrespectiveof type of services provided (Moss 2017). However, the communication process is influenced byvalues and cultures and relevant legislation and code of practice related to health and social care.The main purpose of this report is to provide an insight into the impact of value, cultures andlegislation on the communication process and determine the need for Factors influencing the communication process in health and social care:Effective collaboration between different members in a health and social care settingplays a role in integrating services and providing support to clients on the right time. Thecommunication process becomes a complex process because of the difference in values andcultures of individual staffs and clients (Moss 2017). The values and cultural factors related toage, beliefs, sexuality, gender, education and social class differs for different individuals andtheir individual values and beliefs influence the communication process (Betancourt et al. 2016).Hence, as different cultures are mixing, the demand for cross-cultural communication hasincreased. This is particularly important to avoid misinterpretation of message and usecommunication skills to provide the best of the care environment to different clients. Responding to clients based on their cultural values and preference is essential toimprove client’s satisfaction with care. The culture of an individual can be assessed by means of
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2HEALTH AND SOCIAL CARE UNIT 1values, norms, cognitive ability, behaviour and self-perceptions. Based on these differences,behaviour and actions of an individual may differ. Unless health and social care staffs haveinherent communication skills to engage in culturally sensitive communication, chances ofmisinterpretation, use of inappropriate language and breach of confidentiality while respondingto client is likely to be high. Non-verbal gestures and signs of individual client may havedifferent meaning and health and social care staffs should have the ability to understand signsand body language of client to avoid errors and conflict situation (Jeffreys 2015). News staffsshould be encouraged to take training in health and social care communication so that each staffscan comply with communication procedure of health and social care setting and deal withinappropriate interpersonal communication (Betancourt et al. 2016). Impact of legislation, charters and codes of practice on communication in health and socialcare:The communication process in health and social care setting is guided by relevantnational legislations, charters and codes of practice. They play a role in fulfilling data protectionand confidentiality requirement in health and social care. Some examples of legislations relevantto health and social care service include Equality Act 2010, Data Protection Act 1988 and theAccess of Health Records Act 1990. Examples of Charters include CQC and Department ofHealth Information Charter. Complying with theses legislation and charters are essential duringthe communication process to ensure that data protection issues are avoided and reliability ofdata input is enhanced. For example, the Data Protection Act 1988 is a legislation related toprotecting personal data stored on computer or any other system. The Data Protection Act 1988is applied in health and social care setting to increase awareness of staffs regarding theirresponsibility to use personal data of clients by following the ‘data protection’ principles
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