Healthcare Environment Analysis and Research Methods

This assignment delves into various aspects of healthcare environments, including research methods such as qualitative studies in Chinese contexts and PESTLE analysis for a comprehensive understanding of factors influencing healthcare settings. It also highlights the significance of critical cultural competence models, intelligent air quality monitoring systems, and best practices in decontamination, providing valuable insights for students and professionals alike.

HEALTHCARE
ENVIRONMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
P1. Corporate Governance, mission, vision and stakeholders for the organisation...............3
P2. Evaluating MIND’s organisational structure ..................................................................5
PART B............................................................................................................................................8
P3 Environmental audit of the company ...............................................................................8
P4 Recommendations to healthcare for managing expansion ............................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................12

INTRODUCTION
Healthcare is consists with the preservation or safeguard of health by the diagnosis and
treatment of diseases, unhealthiness, unwellness and further intellectual and physical
deterioration between human beings. These services are hand over by healthcare practitioners,
such are physicians, associates, nursing, medicine, dentistry, pharmacy and other health
professions. Along with this, healthcare environment is totally different from hospitals and
further institutional environments where nurses work. MIND is the chosen organisation in this
present report which is mental health charity in England. It offers suggestions and information to
people with their mental health problems and government or local authorities on their behalf.
The prime aim of the charity is to evolve understanding and awareness towards problems relating
to mental health (Davies and et. al., 2011). Along with this, healthcare practitioners focus on
providing quality services to their customers or patients. The present assignment will discuss the
mission and vision of enterprise. Also, it will provide MIND's organisational structure and its
environmental analysis as well.
PART A
P1. Corporate Governance, mission, vision and stakeholders for the organisation
Corporate Governance – It is the mechanisms, processes or regulations through that the
business is controlled and managed. Along with this, corporate governance is included in
managing the absorption and choices of stakeholders of the company i.e. customers, suppliers,
shareholders, financiers, community and government. Along with this, it also helps in providing
the framework to MIND in order to attain its goals and objectives from competitive market.
MIND is governed by trustees and this is recognised as the management Council. The charity
has with 16 people careworn from its local networks and membership. MIND is developed with
an aim to have heterogeneity which is affected in the membership of management council and it
is a diverse community. Government Councils take a critical reviews of organisation's actions or
activities; this is the most significant function of trustees and theses councils are developed in
order to ensure that the business entity is working at all times in the pursuit of its goals and set
up the business strategies for its betterment (Browall and et. al., 2013). Along with this,
corporate governance is also affected by decisions or judgement of board of directors; they are
the main stakeholders of the company. Such directors are voted by the stockholders or may be

delegated by another members of board. Such persons are liable to create rules and regulations of
the company under which it works. Corporate governance of MIND forces the firm as it can
follow all ethical morals and values while providing services to clients or patients.
Vision and Mission – The Vision is the intuition part of all lucrative commercial
organisations. It concisely as well as clearly correspond the information about enterprise's aim
and objectives; they can serve as the instrument of decision making process of strategic planning
over the industry. Along with this, the vision statement is created for each and every company,
no matter how big or small. For MIND, the vision should serve as its descriptions overarching
aspirations. apart from this, the company's missions helps it a powerful way as it can be
motivated and guide accordingly its all employees. Vision of MIND is to provide the best and
quality services to its customers and become UK's largest healthcare charity firm. Another vision
of company is that “MIND won't give up still everyone who is experiencing a noetic health
problem must gets respect as well as support. The prime mission and visions of health care
sectors are stated as follow:- To become a largest and high class intentional welfare organisation
over the globe which is able to give the facility of well being, aspirations and development of
person with mental disability and their consolidation into the social community, to advocate the
causes or interests of persons with rational disability; it will help them participate as wholly as
possible in communities, to authorise the person of mental disablement and their families; this
will make them in order to exploit their potential and fulfil their aspirations as well (McDermott
and While, 2013).
Stakeholders – Stakeholders are the people who have keen interest or concern in the
business organisation. Stakeholders of MIND include employees, board members, clients,
external agencies, public, patents and donors, etc. Along with this, company needs to focus on its
stakeholders and recognise their interest this will help it to develop strategies and policies
accordingly. Stakeholders have a great impact on MIND’s business decisions and processes.
Patients are the important stakeholders as they need to provide them the best of their services and
free environment as they easily attract towards the organisation. If health care sector has wide
range of customers as it can easily achieve its goals, objectives, mission and visions in
competitive market. Stakeholders have a huge impact on company's reputation and its market
image as well (Kim, Kim and Eom, 2013). Employees are the other stakeholders of MIND who

need to provide necessary training and development sessions to their service providers in order
to develop their skills and abilities.
P2. Evaluating MIND’s organisational structure
Organisational structure of company refers to the way in which activities and tasks are
allocated among people working in the firm as per their positions. It is helpful in coordinating,
supervising and directing processes which are involved in the achievement of organisational aim
and targets. In MIND, organisational structure can also be considered as the perspective it is
helpful in attaining goals and objectives of health care sectors in their target market. \ But it is
too imperative for the company so as the organisational structure should be efficient, innovative
and caring; be able to accomplish a sustainable commercial advantage (Berry and et. al., 2012).
Hospital industries can be structured their framework in various ways that depends upon its
objectives. Organisational structure will be determined the models in which it perform and
operates. Apart from this, MIND's organisational structure affects its actions in two ways such as
-
 Organisational structure helps in providing the foundation towards the standards of
company on which it operates its functions as well as routine activities.
 Organisational structure consider with the participation of individualist in the
judgemental process of company.
There are various types of organisational structures, which can be considered by MIND in order
to perform various tasks and activities: -

(Source: Organisational structure of MIND, 2017)
 Functional or staff organisational structure – This type of organisational framework
works better among the steady business environment where organisation's strategies and
policies are less involved in order to update dynamics. Functional organisational structure
is designed with the concept of high specialization and control framework so as
organisations can turn towards high efficient. The prime objective of functional structure
is to implement the human and informational resources together because they are
requisite for a idiosyncratic activity at one place (Zhou and Baptista Nunes, 2013). Along
with this, this organisational structure clusters to those who have similar knowledge in
the same place. Line organisational structure - Such types of organisational structure is consists with
direct and vertical coordination among assorted levels across the business organisation.
Line departments are embroiled in executing the first-hand goal and objective of the
Illustration 1: Organisational structure

company. For example- in MIND, line department involve in providing services and
treatment to patients. Along with this, managers of line organisational framework pursue
the chain of command. In business organisations, it tend towards make easier the roles or
obligations of authorities and responsibility of relationships. They focuses on quick
decision making which is simple to understand. Line and staff organisational structure – Mostly large business organisations follows
such type of business framework. These firms have vertical relationships with various
levels; line organisational structure is also amenable for assisting as well as advising to
line managers. MIND have both staff and line departments. Staff departments provides
suggestions and assistance to line departments, for example- quality control advising
production department. The staff authorities of functional authority organisational
structure is replaced by staff responsibility so that the principal of unity of command is
not violated. This kind of organisational structure can allows higher specialization and
flexibility but this may develop disputes or conflicts among line and staff personal. Divisional organisational structure – Such type of organisational structure gives the
ability to organisations as they can segregate large sections of the business of MIND into
semi autonomous groups. Divisional organisational structure consists with parallel teams
who's members focusing on the single product line. Although, small business
organisations rarely use such organisational framework as it work for many firms i.e.
advertising agencies which have dedicated budgets and staff that focus on major
industries and clients (de Miguel-Bilbao and et. al., 2013). Project organisational structure – In project organisational structure, the work processes
may flow diagonally, horizontally, downwards and upwards. Along with this, in this
organisational structure the overall control of work flow is based upon the dispersion of
quality and endowment in the business entity. In business entities, project organisational
structure is designed in order to attain precise goals; by using team of specialists from the
divergent functional areas of the company. If the task or project has been completed,
these team members may assign new projects and they go back to their previous
positions. Project organisational structure is most valuable when work is unique or
unfamiliar and its is defined by specific aim and objective for completion.

 Matrix organisational structure – It is planned in order to attain particular consequences
with the help of squad of specialists from various functional departments among the
overall industry. Matrix organisational structure involves management of divisions and
coverage relationships onto a hierarchical functional structure. Generally, this framework
is implemented in the firm which is highly responsive towards rapid changes in external
environment. Its main advantages are as follow- decentralised decision making, fast
response to change, strong project coordination, flexible or efficient use of resources and
support system, improved environmental monitoring (Yang and et. al., 2014). Apart from
this, main disadvantage of matrix organisational structure are – high administration cost,
overemphasis on group decision making, excessive focus on internal relations, potential
confusion over responsibility and authority etc.
 Hybrid organisational structure – That kind of organisational structure can be utilised
by international companies in order to operate its functions over the world. Hybrid
organisational framework is depend upon various factors, i.e. degree of international
commitment and orientation. Its main advantages are stated as follow- calibration of
corporate and divisional goals, ability and flexibility in departments, functional efficiency
and expertise. Apart from this, its main disadvantage are as- conflicts among commercial
departments and units, slow response towards prodigious situations, excessive
administration overhead.
As per the above described various organisational structures, MIND has to adopt matrix
organisational structure because it works in functional areas of the company. In matrix structure,
there are functional and product managers. With reference to this, functional manager of MIND
is in a charge of specialized resources like- quality control, production, scheduling, marketing
and inventories. Apart from this, production managers are the in-charge of one or more products.
So as company can work with dual management systems, both managers are able to give
innovative and new ideas to the firm as it can grow and develop.
PART B
P3 Environmental audit of the company
Environmental analysis seems as strategic tool of the company. It is the process of find
out the internal and external elements of the company which will impact upon organisation's

performance. In MIND's environmental analysis entails in evaluating the level of threat or
opportunity. Along with this, it is also helpful in aligning strategies and policies with firm's
environment. Business organisations are highly influenced by their environment; so as managers
needs to do PESTLE analysis of their company with the purpose to monitor the level of
competitors. A company have to scrutinize its future possibilities of a government controlled
over the market this will help it to competing products.
(Source: Environmental analysis, 2017)
PESTLE analysis of MIND: - Political factors – It is consists with country's current political situation. In UK, there are
many global political conditions which will be impact on the business and nation. It
involves – foreign trade regulations, political stability, taxation policies, labour and
environmental laws (Fraise, 2011). Health care industries needs to adjust their marketing
strategies with existing and future legislations. In the modern world, government policies
are changing rapidly day by day. In UK, government focuses on how to curb disbursal in
the industry. Dynamics in drugs or medicines imports various policies and strikes by
wellness practitioners due to the salary irregularities are core politically related issues
impact upon medical industries.
Illustration 2 : PESTLE analysis

 Economical factors – These factors relates with the aspects to the existing economical
conditional in which a business is operated its functions and activities. Economic factors
include – unemployment, preferences and choices of customers, interest rates and buying
power of customers. Along with this, all these factors have a huge impact on health care
sectors. For example- unemployment and the purchasing power of customers could affect
an organisation such as MIND due to the high unemployment level, this imply that
buyers will not be able to connect health care institutions. Therefore, economical factors
could act as the weaknesses towards the organisations in healthcare sector. Social factors – Social cultural factors, is good way to study the health cares macro
environment. There are many issues facing by the industries which are come under this
sectors, ageing population, changing eating habits, gender preferences and decreases in
fertility, social classes, sleeping patters and impulsive food habits improvising
instructive level and develop consciousness among people about personal health. Along
with this, business organisations think that culture and background of patents do well in
their operations (Siani and Maillard, 2015). For instance – in MIND social factors should
confirm that patients can aware towards norms and values of population it serve. So as
healthcare providers or practitioners have to develop a long term strategy as culture of
any population rare changes. Technological factors – Such factors are helpful in order to reduce the barriers to enter
into a new market. Technological factors are useful in order to bring new ideas and
innovations such as- business process automation. In addition, technology can makes
easier the process of information sharing. For example – in MIND new techniques in
social media will urge the organisations in order to create e-models. The impact of
technology also emerges the needs that to be reinforced. Advent of web also has
decreased the cost of communication that can be incurred at the time of medical
consultation and other services. The referred company has to use technological
innovations for the purpose of marketing its healthcare technology solutions. Legal factors – These factors includes the regulations and procedures which govern
business organisations. In addition, it also includes health and safety laws which is must
follow by healthcare sectors. Most of the healthcare industries would wish that there is
the reduction of some of the regulations that exits. The existence of such laws and

regulations impact upon its operations and ensure the provisions which are made for the
betterment of healthcare industries such as MIND. Along with this, legal factors
introduce clinical safety directions and medical device legislations are helpful in order to
resolve certain issues over the industry. The government of UK is developed following
policies and laws; it is also offered an chance to the selling consultancy (Ferraro, Braga
and Panteghini, 2016).
 Environmental factors – These factors also impact upon wellness and healthcare
industry. Certain governments forces companies to pursued the Green technology
whereby political imperatives can be accomplished by electronically. There aim is to
promote awareness among people towards green products and services. Due to the
production of drugs, there is increasing air pollution and unorganized disposal of garbage
by health care sectors lead to deceases.
P4 Recommendations to healthcare for managing expansion
Now a days, healthcare sector is moving towards the home rapidly. It rarely involves a
intermixture of people, broad diversities of technologies and devices and a variety of tasks; it is
happening in the wide range of residential environments. MIND needs to provide better quality
services and treatments to their customers or patients, so as they can be achieved their goals and
objectives. Such practitioners or doctors needs to familiar with their patients in order to know
their actual problems. This will also support in providing the better treatment to customers. The
US drug and food administrator recommends to the Health information technology should
collaborate in order to monitor, regulate and certify the healthcare applications and systems that
consolidate medical services and health information technologies (Almutairi, Dahinten and
Rodney, 2015). Along with this, healthcare practitioners and service providers needs evidence
that follows extant approachability and serviceability guidelines; they can be applied user –
centred designing and substantiation methods during the evolution process of the product. Apart
from this, the federal agency of healthcare research and quality have to launch and design some
protocols and regulations that are based upon usability and functionality consumer health
information technologies.
At the moment, the UK government also needs to spend more amount of their gross
domestic product on healthcare sectors; it also needs to spend upon the medical tourism with the
aim to develops the cosmetic surgery service. Government needs to buy drugs in bulks as it

helps in the cost of medicines so as the people can easily purchase such drugs from market (Kim
and Chung, 2014). Recently, UK do the same, it significantly increases public spending on drugs
from around $1 billion now. Adhere to the accepted criteria wises for cost reducing, rather than
ever-changing the drug importing nations and agents. Training should be provided in order to
undertake the medical care of senior citizens, MIND needs to establish a centralized data based
that connects all governments and private hospitals through which services can provides to
customers. The managers of these charities needs to develop proper consciousness programmes
which are related with the value of environmental cleanliness. This helps customers as they can
take proper health care check-ups and focus how to clean the overall environment where they
live. This will reduces diseases and bacteria. Along with this, promoting and creating proper
research before applying laws which relates with the instruction of drugs using the generic name.
US healthcare department, also have to collaborate and facilitate the appropriate access to health
and safety related homes,
CONCLUSION
As per the above report, it has been concluded that healthcare industries needs to provide
better treatment and services to people for their welfare or well-being. The present assignment is
based upon the case study of MIND; which is a healthcare industry. Along with this, the report
has been concluded that vision, mission, corporate governance and stakeholders of the company.
It has described that stakeholders of the company have a huge impact on its growth and success.
There are various organisational structure, that are adopted by the business organisations but
cited company is follows matrix organisation structure for completing its all activities and tasks.
PESTLE analysis of MIND is also has been done; at last some recommendations & conclusions
are also given.
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