Healthcare Assignment | Service Quality in Healthcare
Added on 2020-01-28
11 Pages3828 Words45 Views
THE RANGE AND SCOPE OF THEORIES APPLIED INSERVICE QUALITY OF HEALTHCARE SECTORSTUDENT’S NAMESTUDENT’S IDSUBJECT NAMEPROFESSOR’S NAME1
Table of Contents1. Defining and explaining the terminology used in healthcare sectors .....................................................................32. Characteristics of various areas of healthcare sector...............................................................................................43. An analysis of the strengths and differences between quality theories and models of Healthcare sector...........................................................................................................................................................................64. Recommendations based on issues faced by NHS...................................................................................................7REFERENCES...............................................................................................................................................................102
The main aim of this assignment is that to focus on the scope of the different theories appliedin the service quality of healthcare sector. This assignment studies the terminology used inhealthcare sector like National Health service organization, characteristics of the services inhealthcare sectors and it analyses the strengths and the differences between the differenttheories of the healthcare sectors. The above mentioned points are discussed in this study. 1. Defining and explaining the terminology used inhealthcare sectors Kaizen modelThis model focuses on the ways by which a business can be developed in a better way tofight with the competitors. It also focuses on the ways of improving the better qualityservices to the customers so that they are satisfied by the services. On the other side,company requires to adoptsadvance technologies at the work place so that they can producebetter quality services. Among all the models Kaizen model was one of the models that havebeen applied by different healthcare industries. Moreover, NHS has adopted this model inorder to develop their business in a better way. Estampel et al. (2013, p.247), opined that thismodel helps in the continuous development of the business. On the other side, it has beenanalysed that the methodologies are similar. The healthcare industries are using the similarmethods in order to provide better services to the customers. Additionally, it also reduces theoperational expenses of the organisations and it also makes continuous improvements of theorganisations so that they can prosper in future. Additionally, while using these models in the industry it also helps in eliminating the barriersand risk of the organisations and it helps the industry to improve the better services as wellas the quality of the goods and the services. Wellset al. (2012, p.168), opined thatadditionally, it has been analysed by the researchers that this model has been applied by thehealthcare industries. From the Kaizen model, it can be analysed that it forms a team andgathers information. This states that the ideas are being observed and they are examined inorder to gather information regarding the process. On the other side, it also focuses on theneeds of the process that the teams will focus at the time of improvement. Last but not theleast; it also selects the goals or the objectives of the business. In this stage, the team focuseson how better technologies that can be adopted in the organisations, and it focuses on theimproving the services which is provided by the employees to their consumer. As well as thathas been framed by the management team of the organization. 3
Lean modelAnother model that can be highlighted from the fact is the Lean model. This focuses oneliminating of the obstacle and risk in the organization . Paulinet al. (2015, p.73), analysedthat these wastes can be defined in different ways they are waste from environmental ,control, industry, motion, waiting, overproduction, over-processing and the defects. On theother side, in the case of transportation the goods are lost in transit, the services may bedamaged and many other factors. Additionally, it does not make any changes to the servicesthat the consumer is willing to pay. Beuren et al. (2013, p.222), stated that the organizationrequires to better quality of services to their customers without difficulties which helpspatients to feel safe and secure at the work place. Moreover, it has been observed by theresearchers that these factors are creating any sort of incomes for the producers as well as forthe consumers. The above mentioned items are not being actively processed to add the valuesfor its waste. Six sigma modelThis is a type of model that highlights in improving the quality of the employees services inthe healthcare industries. Dunning (2015, p.111), opined that if the healthcare industryfollows the six sigma models then it will definitely help in improving the better qualityservices. The main goals of the healthcare industry are that not to make profits by providingthe services to theirpatients , its main goal is to satisfy the customers by providing a betterquality goods and services to the customers.For example, NHS organization by using better means of technology so that the customersare satisfied by the improved quality of services. Additionally, if the customers are satisfiedthen the customers will become loyal towards that brand. It focuses on the continuous effortsin order to achieve the goals of the organisations. It is the healthcare business process thatcan be analysed and controlled, it also helps in achieving the sustained quality improvementsthat are needed for the top level management. Additionally, it also focuses on the quantifiablefinancial returns and it also helps in building a strong leadership in organisations so that thegoals can be achieved. 2. Characteristics of various areas of healthcare sectorIn order to provide the wide range services of the better quality, the management team playsimportant roles in providing the services related to the health disease . They renders servicesin a better way so that it satisfies the needs of the customers and they become loyal towards4
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