Industry Consulting Project for Hilton Hotel: Employee Induction, Training, Development and Succession Planning

This industry consulting project focuses on Hilton Hotel's employee induction, training, professional development, and succession planning. It includes a personal SWOT analysis, organizational culture, leadership, and how people work together. The report also suggests models and skills to enhance emotional intelligence and thought articulation process.

Industry consultant
Running head: INDUSTRY CONSULTING PROJECT
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Table of Contents
Section 1......................................................................................................................................................2
Section 2: What the organization is doing for induction, training, professional development and
succession planning, for its employees........................................................................................................4
Section 3:.....................................................................................................................................................6
Section 4: Include a conclusion, based on your research, on whether you should stay with the organization
and look for development opportunities/promotions, or move on.............................................................11
Reference...................................................................................................................................................12

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Section 1
Company background
Hilton hotel is flagship brand of Hilton and it is leading brand at the international level. The
original Hilton was established in 1919 by Conrad Hilton. The company focuses on both leisure
business and travelers. It also emphasizes on different location like the conventioncenter, near
airports, major city and famous vacation destination in across the globe. Hilton hotel organizes
loyalty and honor plans for their guest. Guests who book hotel directly through Hilton owned
channels may get the exclusive discount as well as services like Wi-Fi, digital check-in, and
competency to select room such as using Honour app and keyless entry (Hilton hotels and
resorts, 2018).
Hospitality industryDescription
Under the service sector, hospitality sector includes a wider area and also considers different
activities such as event planning, cruise line, theme park, lodging, and transportation. It could be
imperative for attaining the expected needs of consumers. In addition, hospitality industry comes
in a multibillion-dollar sector that is depended on disposable income as well as availability of
leisure time. There are different components that should be involved in the hospitality units like
amusement parks, restaurants, multiple groups (direct operation and facility maintenance), and
hotels (Australian Bureau of statistics, 2018). It also entails the evaluation of housekeepers,
kitchen workers, servers, marketing, porters, management, human resources,and bartenders.
Organizational chart

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(Sources:Bowie, Buttle, Brookes, andMariussen, 2016).
Hilton organization structure is hierarchical due to massive size of business that contains 13
brands and serving more than 140 million guests in 2018. In addition, the organizational
structure of Hilton can be defined as divisional hence; business of hotel can be categorized into
the following divisions:
Ownership division contains 146 hotels with 59,463 rooms that are owned by Hilton Worldwide.
Furthermore, franchise division and management contain 4419 hotels with 691,887 rooms.
Along with this, timeshare division contains about 45 properties as well as 7152 units.
Discussion on the organizational culture, its leadership and how people work together
Organizational Culture
Hilton hotel considers the dignified and planned work environment. It also uses hierarchy
organizational culture in which process decides what people perform. Leaders use effective
strategy to improve the efficiency and make coordination between team members within the
organization. Furthermore, Hilton keeps the smooth functioning of their business process. The
organization also makes the formal rules and policy to maintain the sustaining environment
(Supanti, Butcher, andFredline, 2015). It also focuses on developing stable long-term goals and

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outcomes paired with the competent and effective implementation of tasks. Along with this,
trustful delivery, low cost, and smooth planning define the success in Hilton Hotel. The
personnel management of company makes sure the appropriate work and predictability at the
workplace (Luthans, and Doh, 2018).
Leadership of Hilton
Hilton uses autocratic leadership within an organization. This leadership style defines the
division between leaders and employees. Autocratic leaders make a judgment with little and no
association from workforces. These leaders are extremely confident and comfortable with
decision-making accountabilities of Hilton company and its 1strategic plans. Along with this,
autocratic leaders demonstrate the less creativity as compared to more contemporary styles. This
style is used to make a fast decision without the participation of the workforces (Kandampully,
Bilgihan, and Zhang, 2016). As a result, workforces may feel disconnects with the leaders.
How people work together in Hilton
Communication is the highest priority to make effective teamwork in an organisation. A clear
way to communicate with each other is essential to success in a team. In this way, setting daily
progress meeting is essential but there is need to utilize the inter-team communication memos
and whiteboard at the workplace. The company should organize an interesting, fruitful and brief
meeting to engage the employees within an organization. These meetings can be implemented to
assess the existing moral and underlines any concern that may create complexity to build team
and reach at goal (Sucher, and Cheung, 2015).
Section 2: What the organization is doing for induction, training, professional development
and succession planning, for its employees
Induction

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The employee manual is a key part of employee orientation in Hilton. The manual involves
process and policies, information regarding Hilton benefits, the company name directory and
history of Hilton. It serves as a precious reference technique and can be implemented as a
teaching, which supports during orientation of new workforces (Seong, Kristof-Brown, Park,
Hong, and Shin, 2015).
Training
Coaching is used by an external professional and also aids the new manager to attain the
particular goals in a targeted period. In the Hilton, coach assists the executive to grow in a way
that particularly impacts the business and also aids to develop the vision and value in context of
an organization. An individual will be coached by the company via obtaining their feedbacks at
the workplace (Brown, 2015). First, the coach evaluates that whether employees are ready for
coaching or not. Hilton makes rules for working together and also outlines how their employees
will work together such as deciding frequency of meeting and whether it will be conduct over the
phone or internet.The coach and new manager address steps of coaching that employees can take
to attain the objectives in Hilton. It supports and helps the new managers to avoid missteps at the
workplace (Brown, 2015).
Professional development
Cross-training work assignment is used to make professional development. On-the-job training is
an effective and traditional technique to persuade the professional development in Hilton. Once a
workforce involves in the tasks, that is required in his role then Hilton offers them opportunities
to learn the skills of harmonizing position. Cross training engages the workforces and
demonstrates that Hilton gives value to employees as it is enough to give them favorable
opportunities. Hilton also develops the professional skills among employees to perform different

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kinds of role and also creates a good business case (Gill, Gardner, Claeys, andVangronsvelt,
2018). As a result, it aids to eliminate the hiring of temporary staff to cover absence because of
high sick day and vacations in Hilton.
Succession planning
For succession planning, Hilton focuses on practical understanding rather than developing the
general sense. Furthermore, offering leadership development training course of all workforces is
not significant for addressing leadership development requirement. These requirements are
forced by an individual hence Hilton addresses step to find out the particular needs via coaching,
mentoring, and individual training (Baum, Kralj, Robinson, andSolnet, 2016). Managers and
supervisors can play a significant role in succession planning procedure. It is an effective
employee assessment and performance management program. Hilton focuses on the best practice
of working with employees in order to address the interest, aptitudes,and skills as it would be
beneficial to make succession planning (Weil, 2018).
Section 3:
Personal SWOT analysis
Strengths (+)
Good listener
Promptinterpersonal skills
Weaknesses (-)
Depth analyzer
Complexities in the articulation of thoughts
Opportunities (+)
Rapid decision-making
The chances of obtaining the benefit position
between rivalry
Threats (-)
Being too evidence oriented, customers
provide their more time in specific activity. It
sometimes generates aggressiveness in the

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circumstance.
The Laureate Professional Competencies framework
Laureate Professional Assessment (LPA) program relies on workplace skills. Furthermore, this
framework will help me to assess the areas of strength and opportunities regarding professional
skills development in Hilton. In this way, I have analyzed that my strength is team building and
decision making and my weakness is lack of articulation of thought.
Gallup Reports
Gallup report shows the more data and insights on the behavior and attitudes of workforces,
students, and customers as compared to other organization in the globe (Ahmad, 2015).
From this report, I have assessed that I am committed towards goals and wants to learn more
things. It is also assessed that I have the opportunity to perform better due to team-working
skills.
Secondary data (collected by others)

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From the secondary data, I have analyzed that I need to improve in my communication skills. My
colleagues gave feedback that I have lack of articulation of thought and emotional intelligence.
Articulation of thought involves the feasible structure of the words to outline the correct
statement. It could be easily understood and clearly elaborated. Articulation of speech in
communication is defined as articulate words that are demonstrated visibly and specifically in a
productive manner (He, andBalmer, 2017). It can be attained by giving priority proposal and
having a situational assessment of the facts before developing any unstructured statement. Along
with this, articulated learning of speech enables an individual to generate clear understanding and
vision. It is required to build the specific knowledge of the facts hence an individual can react
immediately on any situation. Inadequate effective planning structure and considers too much
details can take too much time for an individual (Clair, andMilliman, 2017).
From the secondary sources, I have generated my knowledge regarding emotional intelligence.
In such way, it is stated that emotional intelligence is the competency to identify the feeling or
emotion of ourselves and others. It demonstrates the competencies of different emotion and
implements it in a feasible way as per the demand circumstances. Emotional stability connects an
individual to generate the interpersonal relationship with other persons (King, andSo, 2015).
With the creation of emotional intelligence, an individual can easily manage and deal with the
critical issues at any level. It makes sure the appropriate knowledge regarding issues that one
deals with in his daily practices. By using the self-introspection, I can assess the ways to connect
with the emotion of others and easily makes a differentiation between different emotional
situations (Maclean, Harvey, Suddaby, and O’Gorman, 2018).
Personal (what skills, strengths,andbehaviors can you personally develop further),

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Through SWOT analysis, I have increased my knowledge about myself. I will improve inthe
articulation of thought and emotional intelligence skills. It will be beneficial to connect with
others. I will improve my communication skills to interact with others and make liaison with
others.
Industry (what general skills and behaviors are/will be needed in the industry in the future
It is assessed that different skills and behavior will be needed in the hospitality industry in the
future. These skills are team-building skills as well as communication skills. It would be
beneficial to make my professional career in the future. Along with this, these skills are
appropriate for me to sustain in the hospitality industry.
Key skills, experience, competencies, and behaviors that will be needed in the future, within
your specialism
S.No. Approaches, models,
interpersonal skills to be
used to enhance emotional
intelligence
Time Frame Evaluation: How will this
improve my EI
1. Self-awareness: Mixed
approach (Patti, Senge,
Madrazo, and Stern, 2015).
Week 1-2 Though this model, I would be
capable to recognize my gut
emotions and feelings.
1 Understanding ability model Week 2-4 Through this model, I would
be capable to understand
behavior and emotions
changes.
3. Self-Control trait model Week 4-8 Self-control trait model will
permit me to manage myself
before reaction inthe front of
others.
4. Empathy mixed model
(Westerman, Bonnet, and
McAfee, 2014).
Week 8-12 Empathy mixed model will
facilitate me to establish a
different emotional connection
in the least time.
It would also enable me to
directly connect with the
individual as per the need of
emotional reactions.

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5. Social skills combined
model
Week 12-14 Through this model, I would
be capable ofmanaging the
relationship with others in the
least time and cost. Through
this model, I will be capable to
take a practical decision as
compared to having the
emotional decision.
Action plan for improving Thought Articulation process
S.No. Models, concepts and
interpersonal skills to be
used to enhance thought
articulation procedure
Time Frame Obtained outcome
1. Model of Voice-recognition Week 14 It will be imperative for
evaluating my sound that
whether I sound irritated
pleasant.
2. Vocabulary model Week 15-18 Through this process, I would
be capable to enhance my
pronunciation procedure.
3. Model of Confidence Week 19-21 Assurance and self-confidence
will be improved
4. Problem Identification
model (Hilton,
andWageman, 2016).
Week 22 Through this model,I would be
capable of acknowledging the
issues as it could be effective
to make a reliable relationship
with others in the least time.
5. Model of thought Process Week 22-24 Through this model, I would
be capable to evaluate the
situation before giving a
sudden reaction.
Identify the specific skills, experience, competencies, and behaviors you can personally
develop, to enhance your employability and potential for advancement in the future
I will personally develop my leadership and decision making skills to enhance my employability
and potential for advancement in the future. I will personally develop the interpersonal skills that
would be beneficial for me to improve my employability competencies. I will also make changes

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in my behavior such as used to positive behavior towards my work as it would be supportive for
me to gain advancement in the future. I will also gain my experience regarding the ways of
dealing with the customers as it will be potential for advancement in the future.
Section 4: Include a conclusion, based on your research, on whether you should stay with
the organization and look for development opportunities/promotions, or move on.
From the above interpretation, it can be also concluded that Hilton hotel is a leading organization
in the hospitality sector, which motivates me to stay with the organization. It can be summarised
that company also uses hierarchy organizational structure that was effective for me to make an
effective decision regarding tasks. It can be also concluded that this organization has developed
my leadership skills, team building skills,and prompt interpersonal skills. It encourages me to
stay with the organization. It can be also summarised that I have improved my articulation of
thought skills and emotional skills in Hilton, which leads me to look for development
opportunities and promotions in an organization.
It can be also concluded that Hilton hotel organizes induction, training, professional development
and succession planning. It will encourage me to attain my goal and objectives and also helps to
make my professional career in Hilton hotel. It can be also summarised that Hilton organization
has developed my knowledge to deal with the customers. It would be appropriate for me to make
my professional career in the hospitality sector in future.

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Reference
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Hilton hotels and resorts (2018).Take me to the Hotel. Retrieved from:
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