Industry Consulting Project for Hilton Hotel: Employee Induction, Training, Development and Succession Planning

Industry consultant
Running head: INDUSTRY CONSULTING PROJECT
Submitted by

INDUSTRY CONSULTING PROJECT 1
Table of Contents
Section 1......................................................................................................................................................2
Section 2: What the organization is doing for induction, training, professional development and
succession planning, for its employees........................................................................................................4
Section 3:.....................................................................................................................................................6
Section 4: Include a conclusion, based on your research, on whether you should stay with the organization
and look for development opportunities/promotions, or move on.............................................................11
Reference...................................................................................................................................................12

INDUSTRY CONSULTING PROJECT 2
Section 1
Company background
Hilton hotel is flagship brand of Hilton and it is leading brand at the international level. The
original Hilton was established in 1919 by Conrad Hilton. The company focuses on both leisure
business and travelers. It also emphasizes on different location like the conventioncenter, near
airports, major city and famous vacation destination in across the globe. Hilton hotel organizes
loyalty and honor plans for their guest. Guests who book hotel directly through Hilton owned
channels may get the exclusive discount as well as services like Wi-Fi, digital check-in, and
competency to select room such as using Honour app and keyless entry (Hilton hotels and
resorts, 2018).
Hospitality industryDescription
Under the service sector, hospitality sector includes a wider area and also considers different
activities such as event planning, cruise line, theme park, lodging, and transportation. It could be
imperative for attaining the expected needs of consumers. In addition, hospitality industry comes
in a multibillion-dollar sector that is depended on disposable income as well as availability of
leisure time. There are different components that should be involved in the hospitality units like
amusement parks, restaurants, multiple groups (direct operation and facility maintenance), and
hotels (Australian Bureau of statistics, 2018). It also entails the evaluation of housekeepers,
kitchen workers, servers, marketing, porters, management, human resources,and bartenders.
Organizational chart

INDUSTRY CONSULTING PROJECT 3
(Sources:Bowie, Buttle, Brookes, andMariussen, 2016).
Hilton organization structure is hierarchical due to massive size of business that contains 13
brands and serving more than 140 million guests in 2018. In addition, the organizational
structure of Hilton can be defined as divisional hence; business of hotel can be categorized into
the following divisions:
Ownership division contains 146 hotels with 59,463 rooms that are owned by Hilton Worldwide.
Furthermore, franchise division and management contain 4419 hotels with 691,887 rooms.
Along with this, timeshare division contains about 45 properties as well as 7152 units.
Discussion on the organizational culture, its leadership and how people work together
Organizational Culture
Hilton hotel considers the dignified and planned work environment. It also uses hierarchy
organizational culture in which process decides what people perform. Leaders use effective
strategy to improve the efficiency and make coordination between team members within the
organization. Furthermore, Hilton keeps the smooth functioning of their business process. The
organization also makes the formal rules and policy to maintain the sustaining environment
(Supanti, Butcher, andFredline, 2015). It also focuses on developing stable long-term goals and