Benefits of Ongoing Professional Development in Hospitality Industry

Hospitality

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Key benefits of on-going professional development for different stakeholders within a
specific organisation....................................................................................................................3
P2 Professional employer expectations of skills and competencies within Marriott..................5
LO2..................................................................................................................................................8
P3 Own abilities, skills and competencies for role of Marketing Manager.................................8
P4 Learning theories and approaches .......................................................................................10
LO3 ...............................................................................................................................................12
P5 Professional development plan ............................................................................................12
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

INTRODUCTION
Hospitality is an industry that involves broad range of services and products including
lodging, food and drinks, event planning, recreational services and leisure and many more
services. Hospitality being an industry including several services requires that individuals
working in industry have several skills and along with this they also need to work on on-going
development so that they can meet upcoming challenges in the industry. On-going professional
development also has benefits for stakeholders of the organisation and this will be discussed in
report. In addition to this, report will also discuss about professional employer expectations of
skills and competencies. Assessment of own abilities, skills and competencies for a job role will
also be done along with learning theories and approaches used for learning. Lastly, development
plan to enhance skill and competencies within a specified work context. Organisation
contextualised in this report is Marriott, London and this is a part of Marriott International, Inc,
American multinational organisation founded in 1927 and is headquartered at Bethesda,
Maryland, US. Products of the company involve hotels and resort and Marriott employs around
121000 employees. Job roles selected for the purpose of discussion in this report involves role of
Marketing Manager within Marriott Hotel, London.
LO1
P1 Key benefits of on-going professional development for different stakeholders within a
specific organisation
On-going professional development is concerned with a practice in which individuals
continuously develop, maintain and document their professional skills. This is a process through
which individuals become able to increase and enhance their skills and competencies and
become more capable for their job role. On-going professional development has benefits for
several stakeholders of the organisation and Marriott being a multinational organisation
associates several stakeholders such as shareholders, employees, government, competitors and
communities around organisation (Abdullah and et.al., 2018). With help of on-going
development of employees, employees and organisation can create benefits for different
stakeholders and these benefits are-
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Staying updated with latest industry changes- This is one of the very important benefit of on-
going professional development and according to this with help of on-going development helps
employees to stay updated with latest changes in hospitality industry. They can build their
capacity to manage impact of these changes and ensure that changes in industry do not affect
hospitality organisation negatively. Building capacity according to latest changes improves
capability of Marriott to operate in a challenging environment and enhances its competitive
capability.
Help in maintaining knowledge and skills required for future- Ongoing professional
development helps organisations to maintain knowledge and skills that they are likely to require
in future. In this on the basis of identification of potential skills and knowledge that will be
required in industry and Organisation Marriott Hotel can work on developing those skills and
knowledge in employees so that they become able to deal with future challenges. In addition to
this they also become able to carry out future task and activities with efficiency as they are
equipped with required knowledge and skills (Bove and et.al., 2018). Ongoing professional
development in the same context is also required for fulfilling future positions that are likely to
get vacant in organisation with experienced and skilled people.
Competitive advantage- Ongoing professional development of employees in Marriott Hotel is
also helpful in competitive advantage of organization. Efficient and Competent employee in
organisation are a very good way through which organisation can create competitive advantage
among it competitors. Ongoing professional development is important as employees will be able
to increase and enhance their skills and knowledge continuously and this improve their ability to
perform in organisation. Employees with strong abilities in an organisation are source through
which organisation become able to outperform its competitors. The reason behind this is that
overall competency and efficiency of an organisation is based on how effective and Competent it
employees are. Competitive advantage of an organisation is beneficial for its shareholders as
well as employees because competitive advantage allows organisation to increase its revenue and
profitability. Customers also get benefit as they became able to get high quality services from
Marriott Hotel.
Building confidence and credibility- Ongoing professional development of employees is very
important as it increases confidence of employees as well as their credibility in organisation and
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