Hospitality Industry: Assignment

Hospitality and
Hospitality Industry

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality organisation can also be termed as the service industry which includes variety
of services that provide satisfactory involvement of customers. This is a broader field which
includes event planning, transportation, hotels, tours and travelling, etc. Hospitality industry is
mainly known for the hotels and restaurants that mainly focuses towards quality based services
to customers for the growth and sustainability of organisation. This study will be based on Aloe
hotel which is situated in Greek part of Cyprus and the hotel managers are expanding their
operations to PaPhos city of Cyprus. This report will help in creating a complete understanding
about the services offered by this hotel.
MAIN BODY
Hospitality and Hospitality Industry
Hospitality is about providing generous reception and entertaining the guests, visitors or
strangers in order to provide hotel services in exchange of money. Those who are welcoming the
people are generally called as hosts while people who are visiting the hotels are called as guests
(Ali, Amin and Cobanoglu, 2016). It is all about entertaining and receiving the guests who are
visiting at other places in order to visit other countries or cities. They may be travelling from
outside countries or people who belong to the same place. But they all aim at taking the services
from hotels. It may be room or food services but all the products in hotel mainly aim at satisfying
the perceptions of customers in order to deliver quality based services to customers. On the other
hand, hospitality industry includes all those organisations which run their business with the main
purpose of providing earning profits and sustaining in the market for longer run by delivering
hotel and food services to customers. This organisation works as hotel clerks who mainly
employs restaurant manager, bar manager, cruise ship representative and dozens of other
positions in the hotel who are responsible for providing quality of services that attracts large
number of customers.
This is all about the hotel which is situated in Paphos city of the Cyprus country. This
hotel names as Aloe is been providing hospitality services to the people around the world. This
organisation provides luxurious room facilities which includes different types of availabilities
such as WIFI, side seeing, comfortable beds and very good interior of the rooms. Other than this,
Aloe hotel also provides very good garden and free pool facilities for their customers (Cook, Hsu
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