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Assignment on Hospitality Industry (Doc)

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Added on  2020-12-24

Assignment on Hospitality Industry (Doc)

   Added on 2020-12-24

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TITLE- HOSPITALITY MANAGEMENTINTRODUCTIONHospitality industry has major focus on customer service. Hospitality sector highlydepend on disposable income of person because these service are give luxuryexperience not fulfillment of essential need. These service also effected byleisure time of customer, it means an consumer only go to avail these guestservice when he has time, which he can invest for mood change and fun. Thisstudy provide information about different business of hospitality industry.Study also show Hotel Hinton's operational and functional department 'sarrangements to provide the best customer service of it. Study give awarenessabout contribution of hospitality on country. to is the best hotel in the world,Hospitality serve is confused by hotel and restaurant only, buthospitality industry now have so many business which haveonly common factor that is service, but these service arerelated with different experiences.Food service- Nutrition with sensuous taste of food is specialityof meal provided by restaurants. Food service industry alsodo facilitate catering service in which food is preparedaccording to customer demand and for special purpose. quickfood service provides fast food. Hotel Hilton has TheCocktail Club HUGH which give lavish experience of havingwine.Hotel- customer get guest service like food, spa, comfort in thesehotels. Suits provide more luxurious experience. Wherelodging service are given to those customers who travel forlong distance and they just need a place to take rest. Resortare more close to nature, it gives a fresh feeling betweenengaged life. Hotel Hilton have Business rooms, family roomand even room for groups (Fraj, Matute. and Melero, 2015)Event management -Event management service offer give decoration service forparticular events like marriage, birthday part, anniversary, festivalarrangements, business meeting and awards are arranged by nowprofessionals.Travel and Tourism- Tourism is completely for fun,entertainment and pleasure. It's a business in this respect. Peoplewho are passionate for travelling and love to travel can freely visitto the agents who provide services for hotel industry and all.Luxury Service- The hotel industry provides luxurious services and facilities tothose who are haves. Hotel Hilton is the one that providesRange of operational and functional departments within Hilton hotel are:Finance department: Every hotel business needs a finance department to trackexpenses and revenue so that they can make some twist and adjustment in businessas necessary. It has revenue centre is which sells goods, services or product to thecustomers and support centre do not generate revenue directly but provide thenimportant backing for revenue centre. Human resource department: HR department in a hotel serves very importantrole in recruitment of employee, training them and benefiting administration. Theydo not serve any customer nor do they bring business to hotels still has a veryimportant role in hotel business.Room Division: It is a department, which provide guest service who are expectedto stay in hotel. It may include porter, housekeeping and sometimes back and frontoffice as well. These all are under control of manager of room or Room-divisionmanager.Engineering and maintenance Division: This department supervise maintenanceor any operational work or repairing any hotel facility or tools or equipment. Ifany technical issue occur it has to solved by this department. Like in Hilton hotelthey have a completely different department of engineering and maintenancedivision.Kitchen department: If a full service hotel provide room service or dinningservice then without kitchen staff it becomes difficult for hotel staff to meet alltheir need without a proper kitchen staff. Some hotels like Hilton also needscatering team for conference rooms.(Ku, 2014.)There are many different operational roles within a hotel few of them are explainedbelow:Room-division manager: They are the persons who supervise all the employeeworking in different areas of the Hilton. They supervise room availability, makemonthly plans, and maintain staffing responsibility.Front office manager: They are persons who uses available resources keeping inmind their limitation to achieve hotels objectives. They should have the knowledgeof how to coordinate organize and control different aspects of business. Front office cashier: They are the persons who manage accounting cycle of all theguest. They need to check all the cash responsibility of transactions made for orfrom front desk. (Ruetzler and et.al., 2014)Hospitality industry deals with more dynamic business culture, this industry demandskills which can help in maintaining interpersonal relation, because this industry hasonly focused for customer satisfaction.Managerial skill- Hospitality industry all deals with service only, so management of service likeon time service delivery of service, maintain quality for service are required highprofessional management skill. Hotel Hilton give best training to its food and beveragestaff ,hotel staff and operational staff so that service deliver standard will not hamperdue to lack managerial skills.Communication skill- An individual who is working in hospitality service has to deal with human, hehas perfect soft communicatio skill, language knowledge so that he can tacklecustomer from different country and region. Hotel Hilton appoints a linguistic managerwho know different language so that customer can communicate without hesitation inhis own language.(Pratt, 2015.)Analytical skill- This industry require research about customer preference choice and markettrend so that service give maximum satisfaction to customer. Hotel Hilton customizeits room and food after analyse the customer choice only.Flexibility-Flexibility is most critical element of this industry because it has uncertaintyelement attach with. For instance hotel Hilton has some reserve room in case of largecustomer arrival. Tour and traveller agency also changes their tour service according toweather condition and market and economical condition. A hospitality serviceorganisation can change its work with political, economical, social factor andenvironmental factor.(Zervas, Proserpio. and Byers, 2017)Economy of any country consist employment , infrastructure, education level etc.hospitality industry touch all the aspect of economy, which is given below.Hospitality businesses deal with human by human so it has huge demandof human capital which create employee opportunity in nation for instance-waiter, tourist guide, helper in event management, etc.Tourism industry bring income by foreigner like money spend by tourist forshopping which give income to local shopkeeper , transportation providers andentertainment . Tourist use hotel for stay which generate income for hotel,restaurant and monuments. Hospitality industry help government to maintain foreign currency reserveby facilitate tourist .(Zervas, Proserpio. and Byers, 2017)Establishment of new hotel, airport, help in build infrastructure nearby.Tourist also a reason that grab government's attention to develop infrastructurefacility.FDI can be increase when tourist find better business opportunity whiletour.Relation between two countries are become hoarmines when they get tovisit, which help in cross cultural exchange, eventually countries made upstrong trade relations.Domestic hospitality service also contribute in provide education andvocation course according to their business requirement, which increaseeducation level in country and employment rate as-well.These service increase the living standard of countries population, alsoincreases the demand of customer.Agriculture sector, furniture industry, steal industry and other sector indirectlybenefit when these business has to avail raw material from these stake holder.(Mason, 2015REFERENCESConclusionFrom the above study it has been concluded that hospitalityindustry is now playing a cultural role in develop an economy. Soit is important for government to focus on ease on doing facilitybecause and this industry have huge growth and employmentpotential. In hospitality organization front desk manager haveimportant role because he is responsible for arrangement whichenhance the customer satisfaction.Fraj, E., Matute, J. and Melero, I., 2015. Environmental strategies andorganizational competitiveness in the hotel industry: The role of learning andinnovation as determinants of environmental success. Tourism Management. 46.pp.30-42.Ku, E.C., 2014. Functional integration and systems implementation of customerrelationship management in hotel industry: A multilevel analysis. InternationalJournal of Information Technology & Decision Making, 13(01).pp.175-196.Mason, P., 2015. Tourism impacts, planning and management. Routledge.Pratt, S., 2015. The economic impact of tourism in SIDS. Annals of TourismResearch. 52. pp.148-160.Ruetzler and et.al., 2014. Perceptions of technical skills required for successfulmanagement in the hospitality industry—An exploratory study using conjoint
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