Hospitality Consumer Behavior Insight

This presentation provides insights into consumer behavior in the hospitality industry. It explores the factors that affect consumer behavior, including personal, social, cultural, and psychological factors. The presentation also discusses the changing trends in consumer behavior, such as the impact of digital technology and online dealings. Overall, it highlights the importance of understanding customer expectations and preferences in order to provide better goods and services.

Hospitality Consumer Behavior Insight
P2 and P2

Introduction
 Consumer behaviour is the specific study of groups, individuals and
business enterprises as well. This type of study is interrelated with each
other which is generally based on buying and selling behaviour of people
at marketplace.
 On the other side, consumer behaviour is the activity which is emerged in
the different science from various technology, marketing and economics
as well as behavioural economics.

Factors affecting consumer behavior
 Consumer behaviour refers to the study of how people and customers
select their goods and services as per their choice in order to satisfy their
needs and wants.
 It is the set of actions which is played by the consumers at marketplace
and it attracts firms in order to increase their productivity in a proper way.

Personal factors
 It is considered those type of factors by which buying behaviour of people
can get influenced.
 This type of factor always vary from consumers to consumers and give
results in a different ways within the market towards product and services.
As it includes in people age, economic circumstances, occupation,
personality and lifestyle.

Social factors
 This type of factors mainly includes in experiences and factors of people
which directly influence their personality, lifestyle and attitudes as well.
 With the help of better experience people can make their choice better and
able to gain better products and services from the market.

Cultural factors
 It includes factors that influence person through social aspects in terms of
values, preferences, and perception of others. Therefore it plays very
important role in the every humans life, with the help of this firms can
analyse customers behaviours, religions and regions in order to satisfy
consumer needs and wants in a specific manner.

Psychological factors
 This factor plays significant role within the company by which they design
and shape various services which attracts large number of people within
the industry.
 As it is necessary for firm so that they have a change to gain better
services and motivates its employees towards achieving organisational
goals and strategies in a perfect way.

Consumers Trends Are Changing
 Digital technology is one of the best breakdown structure of signals,
messages, different ways of communication between developing devices
and attaining devices with the use of lots of information in the binary
code.

Smart device
 This type of devices always comes under the
different types of electronic devices which
helps people to get interconnected with each
other. Bluetooth, NFC, WI-FI are the best
examples of smart devices.

Online dealing
 It is the best important thing within the
organisation which directly affects the
consumer needs and demand in an effective
manner.
 With the help of fastest techniques firms can
make their online services better and provide
better services to its customers at
marketplace.

Communication gap
 In order to minimise various challenges of services quality delivery in
order to meet consumer's expectation, communication is the best way
which helps build strong relationship with various customers at
marketplace.
 Along with it is helpful to make various strategies for giving better
services to customers as they want.

Understanding customers expectations
 In order to face so many challenges firms are needed to have different
types of strategies and techniques to give better goods and services in a
perfect manner.
 For understanding overall needs and wants of customers firm should
segmented their products as per the age, geographical and gender.

Conclusion
 On the basis of above report it has been concluded that, consumer
behaviour refers to the marketing activities by which an individual or
people can shows their desire and wants in order to buy something.
 Along with this, it is the best activity that generally based on the
customers taste and preferences, choice and feedbacks from them.

References
 Hartmann, P., Apaolaza, V. and D’Souza, C., 2018. The role of
psychological empowerment in climate-protective consumer behaviour:
An extension of the value-belief-norm framework. European Journal of
Marketing. 52(1/2). pp.392-417.
 Mansour, J. S. and Ariffin, A. A. M., 2017. The effects of local
hospitality, commercial hospitality and experience quality on behavioral
intention in cultural heritage tourism. Journal of Quality Assurance in
Hospitality & Tourism. 8(2). pp.149-172.