Hospitality Consumer Behaviour Insight

Hospitality Consumer
Behavior Insight

Table of contents
 Introduction
 Factors influencing hospitality consumer behavior and attitudes
 Consumer Trends
 Conclusion
 References

Introduction
Hospitality industry is primarily a service providing industry. Its primary aim is to create joyful and
pleasant experiences for customers who happen to be their consumers as well (Demirciftci, Chen and
Erdem, 2020). services.
This presentation is undertaken in the perspective of Butlin's. It is a chain of seaside resorts found all over
Great Britain. Herein, factors influencing hospitality consumer behaviour and attitudes are discussed

Factors influencing hospitality consumer
behaviour and attitudes
Growth and development of hospitality is directly related with the satisfaction and
feedback of the consumers of its services. Various factors which influence
consumer decision-making of consumers of Butlin's are below mentioned:
 Cultural factors
 Social factors